We had our wedding reception here 30 years ago and so returned for our anniversary. It was a bit like coming home-it had changed but was the same. Instead of the swimming pool there is a lovely sized ‘posh gazebo’ (this phrase doesn’t do it justice), which allows for inside/outside dining etc. and really adds something to the outside area. The staff were really accommodating and friendly. The dinner and breakfast was a really good standard. We even had some celebratory chocolate from the team post dinner-to celebrate our Anniversary which was thoughtful. Our room-we swear it was the same room we had on our wedding evening-but redecorated-was spacious clean and tastefully decorated. The bar choice was good and staff knew how to make a good Aperol spritz ( you’d be surprised how many good places don’t). Maybe we shouldn’t leave it so long to go back next time!

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The evening meal was absolutely delicious! We had 3 courses and we sent compliments to the chefs!

Bank holiday Monday breakfast was very muddled and we waited three quarter hour’s for our order, don’t blame staff as they were run off their feet and short staffed,( our order had been delivered to someone else by mistake),they were very apologetic and the following morning breakfast was excellent and so was the service!

I have stayed here quite a few times now, we really love this hotel. The staff make it, customer service is superb and nothing too much trouble. It's such a hidden gem if you fancy a relaxing night away, would suit girls trip, couple or solo.

Some rooms are looking tired these days and the cleaning standards were lower I felt. Just the little bits that had been missed within the rooms, other guests hairs on furniture etc.

The location and the overall room The breakfast was excellent and the staff very experienced

A bit noisy as the bathroom air extractor is noisy and it starts when lighting on the bathroom and stops 2min after switching off… Also our room 20 was close to an external engine which started during the night and continued up to checkout. A loud continuous noise which was unpleasant. All the rest is excellent.

Everything! From the first moment we entered the manor we were greeted so warmly, the lady even offered us a better bigger room in the house which was a generous and pleasant surprise after a long drive. The bedroom was beautifully designed,clean, and well equipped. The food was incredibly tasty and classy. And the barman was a great conversationalist telling us all about the spooky history of hauntings in the manor.

Nothing, it was a wonderful stay!

Food was nice Staff very friendly Grounds attractive Room spacious and nice. Overall good value Enjoyed stay and would come again.

Charge for having a dog for one night felt a bit excessive (small non-shedding dog essentially no added cost to the hotel). Some of the potential charges listed (such as cost if key lost) could be easily rolled into overall charge to feel less officious.

Beautiful old building in excellent condition set in rural location. Lovely view from room over the vale of Glamorgan. Very attractive interior, staff were great, couldn't do enough for us and very personable. Very good breakfast, unfortunately weren't able to try evening restaurant. Found by accident, we will definitely book again.

Nothingl

Staff were very friendly the location was perfect for business in Pencoed, building was very pleasant and the room was comfortable and clean.

The table collapsed mid breakfast so that was something... the hotel had been shut for a few weeks when we visited and parts were still in the process of being finished although I fully appreciate that the staff made every effort to not let this be an inconvenience

Very beautiful. Lovely room. Comfortable bed. Great food. Friendly and attentive staff.

There was a wedding until 1am. Although the function didn’t impact other guests in the early evening, the sound was impactful until 1am. This was despite our room being in the coach house building. I wouldn’t recommend visiting on the night of a function.

Quaint, characterful, peaceful location. Extremely lovely staff. Couldn’t have been more kind / helpful / welcoming. Separate Coach House accommodation for those with dogs was nice. And it’s nice to have the dog bowls and blanket there to use in the room (too many places charge £20 or more for the dog but provide nothing). Get the impression this grand old house is being given loads of tlc. Beautifully tended gardens; bits we saw seem to have been decorated recently. All very tasteful and ‘country house’.

Scent of ‘warm ginger’ toiletries personally I didn’t like. Cold water flow from basin tap was weak - more of a trickle.