The hotel was beautiful, the staff was so friendly and couldn't do enough to help you. the bar staff was very passionate and knew alot about their craft 👏 the golfing shop staff was excellent on advising us what we needed to go the range. the food was incredible Will most definitely be returning

we arrived and the coffee tank was full of grime but the staff did replace as soon as we asked. the wardrobes and drawers left our clothes full dust so was having to wipe them down every day. the hotel is full of stairs so quiet hard to get suitcase up and down none of this put a dampener on our 5 days though.

Location and updated. Staff were very attentive and couldn’t do more to help. Spa staff were lovely.

Although I had been upgraded to a family room free of charge there was still stairs which had to be climbed to and from room. And also a large set of stairs at the spa. Couldn’t walk outside as it was freezing and although gritted I wasn’t comfortable walking down the hill. Might be good to look at more accessibility for disabled and older guests. Also put electric charges right in front of the annexe area is ridiculous the disabled spaces should be there and the electric spaces at the back.

Most staff were incredibly friendly and made the effort to ask how your day was going and if there was anything they could do to help. My back massage (deep tissue)at the spa was amazing. The cooked breakfast was lovely with good quality produce. Decent coffee or the option to add as an extra would be appreciated.

Manicure for my daughter was a little overpriced considering the varnish did not dry and was peeling off within one hour. I didn’t complain at the time however, because my back massage by Theresa was so fantastic. She paid such attention to the problem areas and was so nice that I didn’t want to moan about the nails, but feedback may allow them to address this for other customers.

It was an amazing experience! We initially booked a room with one full bed, but later requested an upgrade to the Super King room. We arrived very late, and maybe that’s why they decided not to charge us for the upgrade - our tired faces must have said it all! 😄 Check-in was quick, they helped us carry our luggage up to the second floor, and the staff was incredibly polite - I’d give them 12 out of 10 for that. The room was very spacious, the bed was huge, and the mattress was perfect for a good night’s sleep. It was also incredibly quiet at night, almost as if we were staying far away from civilization. They provided slippers and robes, and the bathroom was sparkling clean. They even added an anti-fog spray on the mirror, so it stayed clear after a hot shower - a really thoughtful touch. The hotel grounds are well-maintained, there’s a parking lot, and the area is home to many cute rabbits (be careful when driving at night!).

The only thing we missed in the room was a small fridge, as we’d brought some food with us due to our late arrival, but even that wouldn’t affect my rating.

The view from our room was fabulous, looking out over the hot tub and the estuary. The room was spacious and comfortable. The bathroom was nice, too. Staff we encountered were nice, friendly and professional. Breakfast was nice, good selection of food and beautiful views. The pool was warm, towels were provided. The views from the hot tub made it all the more special. The train station was very close to the hotel with plenty of free on street parking available.

I personally prefer a kettle, rather than a Nespresso machine. I would have liked oat milk at breakfast but it was not an option. I did notice a few areas needing a little attention, such as a chipped table in the hallway, the tea tray in the room needed a clean, there was also a pair of socks in the bedside drawer on our arrival.

We are everything but golfers, but we liked the hotel. The rooms were readonably big, the bathrooms were modernly designed. I liked that they had prepared heaters if you feel cold during the scottisch summer. The restaurant looked very good, but we didn't have time to try it out. There were bunnies on the gras - how sweet!

The hotel is far from new, and although good maintained, it needs refreshment. We stayed for only one night, we arrived late in the evenening and left early in the morning, but they requested a deposit for the room, which was returned by checkout - I'm a tourist, not a vandal... It was not a big problem, but I was surprized, because I was never asked for a deposit for one night.

Our bedroom on the Lomond suite was just what I wanted, both in room size and decor. The bathroom had a walk in shower and room to move around in. The view from our bedroom will was beautiful, shame about the weather on some of the days. The Spa, swimming pool and outdoor jacuzzi were immaculate and gave one a atmosphere of relaxation. My husband played a round of golf on the beautiful course along with me and our 2 small dogs on the buggy. The views are amazing and the course quite challenging due to hidden wee burns dotted around the course.

We would have liked the menu to have been more varied e.g it was the same menu every day for lunch and evening meal. No chicken or beef on the menu other than a burger or very small steak and ale pie. As we had 2 small dogs with us we were in the bar dining room next to the main restaurant. This was not a problem for us, but it would have been nice if staff could have set the table with sugar, salt and pepper and other accoutrements without having to ask for them every time we used the dinning room. I was also surprised to see a couple sitting in bathrobes at lunch time in the main resterant, apparently no dress code in this area!!!!

The view. The room, plenty of space, comfy bed, good shower. The spa treatment. The breakfast. Staff were helpful and friendly.

Arriving to find out we had to take our cases back to the car in heavy rain and drive to another carpark as we were in a different block. Having to check in at the front desk when we had done this online. Been asked for a deposit payment in case of damage we might cause and finding there was a mark on a pillow case and torn duvet cover on the the bed. Towel and bath mat taken after first night and not replaced. The evening meal was awful.

Most of the grounds were amazing. The room was really nice, spacious, private, well laid out with good mirrors. Clean nice bathroom. Large bed. The restaurant food was absolutely top notch. Really well presented and tasty. The views from the restaurant were lovely. The spa pool was really nice, with amazing views and the sauna was nice.

The pool, steam room were dated (though big). Half the lockers did not work. The steam room could do with a nice scent of some kind, otherwise it smelt a bit funny in the pool area and steam room. There were no treatments available when we were there. Clearer instructions on the facilities, such as how the spa system works i.e. (did it have towels, lockers etc)

Location great. Rooms nicely decorated. Great view.

Walls are paper thin. We could hear a couple in the room next door arguing. No air con meant we had to open windows which was loud til later at night as there was a wedding on. The hot tub was outside our room and this opens early so we were wakened with people in that. Breakfast was ok but food could be warmer and topped up more frequently. My husband doesn’t drink tea or coffee so asked for a hot chocolate. He had to pay. We stay overnight often at different hotels. This is the first time we have had to pay for a breakfast drink!