I had read some mixed reviews but having had a really lovely stay, I think they were written by people who just love to complain and nit pick. This is not a stark, modern, generic hotel - it's lived in and loved. The staff are really friendly - all of them! I was met with a smile by everyone. From the moment we arrived, we were made to feel welcome and comfortable. There is plenty of car parking space within easy walking distance of both the main reception area and also all other access areas to the rooms and facilities. I loved my hefty key for my room - definitely wasn't going to lose that! My room (a junior suite overlooking the main road) was just lovely - bright, clean and warm. There was no noise from the road at all. I stayed two nights - Friday to Sunday - and was not disturbed at all by any road noise (and there were definitely cars going by). The bed was super comfortable with proper pillows and crisp, white sheets. The room facilities were spot on - clean kettle, iron and ironing board, hotel and local information, really fast wifi connection, lots of TV channels. Love the hanging space as well. The bathroom was huge with a freestanding bath that was big enough for me to relax (I need a lot of space!). The shower was beautifully hot (although could have done with a little more oomph for my liking but that's just a personal opinion). Breakfast on both days was great. Lots of buffet choice and a good full-english! I had 'surprise eggs' both days as I love all eggs and couldn't make my mind up! Fried eggs came the first day and poached the second - all cooked beautifully with lovely deep orange runny yolks. Perfect! We had dinner at the hotel on the first night - really lovely pie which was served quickly!

The only thing that I didn't like (and it is a teeny tiny gripe) was that the coffee sachets in the room were Nescafe. That is a purely personal issue as I won't buy anything by Nestle. So I just bring my own - I wasn't inconvenienced in any way at all.

FRIENDLY AND WELCOMING STAFF. BREAKFAST FRESHLY COOKED AND VERY GOOD. ON THE SECOND NIGHT I HAD AN EXCELLENT MEAL WITH FAMILY MEMBERS INCLUDING A CHILD OF 3 YEARS AND WE WERE WELL SERVED. THE WEATHER WAS VERY COLD AND IT ALSO SNOWED. I WAS VERY GRATEFUL FOR THE HEATING WHICH WAS LOVELY.

My room was on the top floor ( Heather). Stairs were narrow and steep. The bathroom was clean but a non-slip mat was not provided and a grab rail was also not available. As a 79 year old with arthritic knees I found the stairs difficult and I also had trouble stepping in and out of the bath for a shower.

From check in to check out the whole experience was excellent. The room I was in was ideal for me, the bed was super comfortable and the homemade cookies were delicious. My evening meals were great, good choice and definitely value for money. The breakfast was perfect for me with a good selection of pastries and fruit etc and the cooked options were very tasty to get the day started. Every member of staff was super friendly and polite, I will 100% stay here again when I am in the area.

In all honesty I can't think of anything. For me, and only because the Olympics was on, I would like a bigger TV. Not a criticism, just a personal preference.

The staff were friendly and helpful, in particular Stella regarding managing the booking and Tucker on arrival and check-in, as I have mobility issues and use a walking stick he offered to carry our luggage to our room. There was also another guy being trained who was very helpful, but can't remember his name, sorry! The room, Tulip, was large as was the bathroom with a walk-in shower and a free-standing bath. My daughter stayed in Fleur de Lyse which was apparently very pretty. As most other reviewers have stated, the breakfast was excellent!

Nothing - a ground floor room would have been preferable but there was a wedding party at the hotel so none were available but this didn't affect our stay.

Very nice breakfast with cold choices and a cooked option. We were seated immediately in a nice breakfast room. The bedroom was very cosy and the bed was comfortable which was good as I have been getting backache at home! The room overlooked the lovely garden. Both the bedroom and bathroom were clean. All staff we encountered were very friendly and helpful which immediately makes you feel welcome.

There was no alternative milk available at breakfast but I hadn’t advised beforehand so that’s my fault but they did offer to get from the shop but it would have been an hour before the person got back to the hotel but the fact was they offered which was good.

Room was lovely. Spacious and a fabulous 4 poster bed which was a surprise! Very cosy and a warm room. Friendly staff and a welcoming atmosphere. Breakfast was delicious with perfectly poached eggs! I’ll definitely stay here again. Only 5mins from work too!

The music playing until midnight from below - the bar/dining area I think. I thought it was from outside at first. Ear plugs helped but it was loud. Not ideal after a 5am start but I’m sure there are quieter rooms away from the bar so it hasn’t put me off using the hotel again.

The room was quant, nicely old fashioned. private rooms as they were barn conversions. Heating took a while to sort but warm enough when sorted and there was an extra heater in the room when we arrived which came in handy when we first got there. We ate an evening meal and this was very well presented and really enjoyable. We really appreciated that they we were still able to get a meal considering that they had a wedding there earlier, too. Good nights sleep in very comfortable bed. Breakfast was also equally enjoyable with good range of choice considering one of our group is a veggie! Definitely filled our bellies to the required amount, and a bit more. Staff were all extremely attentive and very pleasant. Especially the 2 young gentlemen in the evening where nothing was too much trouble. They absolutely went above and beyond with lovely banter and smiles even at the very end of the night. When they must of been truly tired considering they had had 2 weddings back to back.

Just the door to our room didn't close that well. Needed so TLC

Clean, comfortable, and very spacious room. Full English breakfast was really good quality. Staff were very polite, friendly and helpful. Lovely location and the hotel itself is full of character.

Room was too warm due to central heating being on. Lack of privacy in bathroom - frosted glass does not offer sufficient privacy with window facing onto external courtyard and no blinds. Toilet seat in bathroom wasn't fitted properly. These quibbles aside it would have been a 10/10 stay.

The rooms are comfy, bar area is just like being at home. The staff are welcoming and cannot be to much help. The towels are some of the fluffiest I have had in any hotel :) Breakfast and all of the meals exceed expectation, always filling and tasty Homemade cookies on the Tea making tray are always a welcome treat after a long day

This is a beautiful place with lovely gardens; would be great for a warm-weather stay. The room was small but had a large bathroom! The staff were very friendly. Breakfast was delicious and served with a smile. The location is out of the way for Nottingham but was perfect for our purposes.

Apparently the weather had been warm until shortly before our stay, but that's no excuse for the lack of extra blankets in the room and the failure to turn on the heating before we arrived on a very chilly night, especially as the place was almost empty. I had to ask twice for extra blankets -- and then was provided only with thin ones. With the heating and two extra blankets, we were warm enough for the night.