Loved the breakfasts! Thought the choice of food and quality was excellent. The evening meal we enjoyed was also delicious - fabulous pastry and pie was packed with chicken filling. Thought the layout and use of space in the room was good for a modest sized room. The ambience of the Waterwheel was lovely- relaxed and friendly. All staff were very friendly and helpful.

We had a bit of a problem juxtaposing humid nights with being unable to leave the window open due to the sounds of traffic from the road. (We live very rurally and aren’t used to traffic sounds at night). Air conditioning or a room fan would have helped. Also found the small en suite basin a bit tricky to use to fill the kettle.

The quality of the breakfast was excellent and the conservatory with views of the grounds a lovely place to start the day. I also liked that there were mugs in the rooms rather than the tiny cups and saucers hotels usually provide. The room and bathroom were both generous with plenty of plug sockets in the right places. However, the best thing about the hotel is that every single member of staff was warm and friendly, and the atmosphere was calm and relaxing. I would recommend and stay there again.

I would have preferred that dogs weren't allowed in the dining areas.

The polite staff were always willing to help. The room was beautiful, clean, and had a lovely view over the garden. The breakfast was substantial, and there were a number of choices. The garden was stunning and gad a good path through it.

There wasn't anything major. I think some of the chairs in the restaurant and bar stalls are showing some wear. For my husband, who is a little unsteady on his feet, it would have been great to have a slip mat in the shower. To be honest, everything else was great and made these seem insignificant.

Such a lovely stay we slept really well with the sound of the river outside. The gardens on the property are beautiful. The breakfast had plenty of options and was great to wake up to. The hosts and staff were all so friendly and helpful.

I would say in our room the hair dryer needs replacing (was only blowing cold air) and there needs to be a mirror (only one in the bathroom). There isn't many decent restaurants near by in S Austell and the owners said they were short staffed at the restaurant so needed to give them notice. So I would head into Charleston or we went to the Ship Inn in Pentewan or Polgooth Inn in Polgooth.

Breakfasts and ALL Evening Meals were superb and the service by ALL of the staff was second to none. Nothing was too much trouble and every request was fullfilled to the maximum capability of the staff who had dealt with us.

We found nothing to dislike but if we had to compalin about anything I suppose the room we stayed in was a bit too hot during the evenings - even after having opened the window. Other than that everything was superb.

On our arrival Francesca and her staff were very accommodating, we both enjoyed our stay immensely, our double room was airy, bright and comfortable with a great shower, the breakfast every morning was superb and we ate 3 out of the 4 evenings in the restaurant, which was also very good. We both felt very relaxed during our stay, the garden was the best ever, but the warmth from the staff was our no:1.

Nothing

Cleanliness and location

Dinner was at 8.30 with no extensions, we were not told this and as we arrived at 8.30, we had now way of arranging dinner elsewhere. After a discussion the chief agreed to doing us a meal, we did feel uncomfortable at this point. Do feel if we were informed this at booking and that breakfast was one hour between 8.30 & 9.30 am we may have considered staying somewhere else. I’m told by residence that it’s the normal times in that area. But where in the peak season does the bar close at 9pm.

The hotel is lovely! It is beautifully decorated and spotlessly clean. Our room was very comfortable with everything we could need. The breakfast offered many options and was delicious. They also provide evening meals if required and a bar (which we didn't try but which looked good). A very special feature is the garden which is stunning. It has streams and waterfalls and is a delight to walk around. The owners and staff were warm and friendly and were keen to ensure that we had anything we would need. There is also a large carpark for guests. Our reason for the trip was a visit to the Eden Project which is nearby.

There was nothing to dislike.

STAFF were superb. BREAKFAST generous number of options, well delivered. DINNER a menu full of options plus a generous Specials Menu each evening meant we had no problems choosing something different each night for the 3 nights that we stayed. ROOM we asked for a ground floor room and this was the best we had ever stayed in. GARDENS Dont bother with the Lost Gardens of Heligan, just spend time walking down the garden and along the track. It is superb. DOGS. welcome everywhere which made the stay that much more relaxing

Not a dislike but it isn't the easiest place to find relying on Satnav. But we were pre-warned of this and provided with Francesca's directions which got us to the Waterwheel without having to turn the car round once. So what could have been a problem was admirably sorted out for us before travel.

The Room was amazing so spacious, clean and calm. Plenty of towels , plugs and toiletries My daughters room had a lovely room to , clean calm Gardens were just amazing , it was like being in the middle of the lost gardens of heligan Staff were very friendly and helpful Breakfast was very good with a varied menu

A little road noise but nothing too disturbing