i loved cleannes i never like that deposit that never comes back on my acct,i stay in other hotels for that reason,and i want my points on my stays usually dont reflect

deposits that never come back on my bank even if staff says on hotel side is clear no its not clear you have to monitor clients when payment on thay way

Good location, great breakfast and large comfortable room. Even had a small kitchenette. Good parking. Did not use the pool but a nice option for others.

Our room was abit run down but clean.

Location in Tucson was great, with stores just across the road. Reception staff were very friendly and helpful. Room better than we expected. Breakfast choices were great. Parking easy with loads of spaces.

Not a great problem but the phone in the room didn't work. The maintenance guy did switch it but I think there's was a problem with the line. It just meant that we couldn't call out or receive calls in. It didn't spoil our stay though.

The room was spacious and very clean. Staff was friendly and informative. I really liked that the parking lot was well litm. I felt safe and very comfortable. I was pleasantly surprised that there was a hot breakfast which was plentiful and delicious.

There was some noise in the morning. I think there was some work being done. I wish that I was informed but it is not the biggest deal.

How is kinda sketchy on looking at this hotel with all the bad reviews the property was excellent well cleaned might have stains on rugs, but inside our room was clean. So other people that put bad reviews on do not listen to it. This is a beautiful property. Of course it needs to be fixed up a little bit, but all hotels need to be fixed up a little bit.

Location, large breakfast area, good mattress and pillows.

Music in lobby is ridiculously loud. It took several minutes and phone calls to get someone at the front desk in the morning around 9:00 am. The lights were off and we were trying to check out. The vacuuming in the room was lacking, there were crumbs along the walls and corners. Obviously this is a mechanical limitation and missing attention to detail.

The location was great, pool and hot tub were enjoyable (towels were provided), hot breakfast was yummy, rooms were clean and comfortable and staff was helpful and kind.

The flooring on the main level was constantly dirty. I saw someone mopping both mornings but it could definitely use a spot cleaning later in the afternoon.

The staff was amazing. I had a lot of questions and they were helpful and friendly. I asked for dinner recommendations, nightlife recommendations, extra coffee pods and they were so helpful. I asked about where to watch the sunset and they put us in a room where we could see it from our window! They just went above and beyond. The room was clean, spacious, and comfortable, but the staff was amazing.

The tv was on, playing the news, during breakfast. Every channel was running coverage of the gun violence hearing in Congress. There were graphic descriptions of gun violence that I didn’t want my 8 year old to hear about. Other guests asked the staff to change the channel and they did, but we couldn’t get away from it. The staff apologized and said they would like to help, but company policy requires the news to be in during breakfast. Maybe you could make exceptions?

Way to much to list

Our bathroom floor a big piece of the floor tile was coming off so I end up putting a big towel over it , it needs to be fixed

For me, the location of the Hotel was great. I did not eat any breakfast as I had my own food. I drove to Tucson by pickup to attend a funeral for my brother and after the funeral I left Tuesday afternoon two days early. I understood there would be no refund for my pre-booking the Hotel room. Since this was an emergency travel I wanted to be sure to book the hotel for as long as I thought would be necessary. Once the funeral was over there was no need for me to stay in Tucson especially with the hot temperatures. I also needed to get back to Montana for my 80 year old wife.

Not able to get a refund for the days I didn't use.