I absolutely loved our stay! I met my daughter there because she lives in Texas and we decided to start meeting half way to make things easier. Wanted a place with a pool. I almost did t pick this place because the pictures had carpet and we don’t like that with the baby. But the reviews we good and it was so cheap compared to other hotels I normally stay at. Well let me tell you the rooms are so clean! No carpet! We were facing the pool. I was able to get 2 nights for the price I normally pay at these “bougie” hotels and I was so pleasantly surprised at this place! I wish I had taken pictures of our room but super amazing stay and can’t wait to come back. This will be our summer meet spot from now on for me and my daughter!

Would have loved a breakfast but did not matter everything was amazing

Location is absolutely great. Accessible to many stores and restaurants and rite by the airport. Family style rooms, great for extended stay. Great if you have pets. My daughter and I with 2 dogs drove from New Jersey. Yikes so long. 31 + hours. We got to the property at about 10 pm. We were greeted by Eric, absolutely amazing. Great customer service , it’s tough at that time of night . He helped us get settled ❤️ after a very long drive. In the morning we decide to stay another 2 days and spoke to Jennifer. Again absolutely amazing. She helped with my extended stay. The level of customer service for these 2 are what very tired customers need after a very long day. Thank you Chase Suite El Paso. Keep up the great customer service training with your employees . Definitely will come back and recommend this property.

Everything about the property was great, we slept great! We did not realize they closed the kitchen at 9:00 am so we were unable to take advantage of the breakfast food.

I pre-paid for my room with PayPal. It was an automatic withdrawal from my account. The property was having difficulty getting reimbursed from Booking.com, so they charged my discover credit card on file without my knowledge. I had to call Booking.com around 7 times and the property a bunch of times to get it straightened out. Booking.com is reimbursing my Discover card, so they say in 7-10 days. So, I would recommend not using Booking.com and not using PayPal to pay. We were double charged, almost like a scam, and I had to figure out how to get my money back!

This property was perfect for our needs. It was clean and comfortable. The room had everything we needed. We were only there for one night. What I most appreciate was the price. Finally, a property that charged a fair price for a night's stay. It's difficult finding an affordable place that is decent when you're a senior citizen and on a fixed income. So, for us, that was a huge thing. Deeply appreciated. The only thing I would add, is the shower could use a shelf or somewhere to put your soap & shampoo. Or attach a soap dispenser to the wall. Other than that, I was pleased with all the room had to offer. We will most definitely stay there again.

As mentioned, having a shelf in the shower would be nice. Thankfully the top of the toilet was within reaching distance. But certainly not something complain about.

Check in was very easy when arrived along with being very friendly.

House keeping lacked in service. Trash not slways dumped along with ashtrays not cleaned. Pet areas needs to be improved since this is not a very good area to walk lpets in and very small.

Conveniently located in a quiet spot just off the interstate. Perfect for an overnight stay, Also just 15 mi off Hot Springs and state parks, which are a gem.

The breakfast is, as usual, pretty basic (a self-service). The card-based room key stopped working at 10 AM, although the check-out time was 11 AM.

For the price everything was exceptional, pool was open rooms were nice, area was amazing easy to get in and out overall we enjoyed our stay! Especially for the price

Wifi was a little slow but good, bed was a little stiff but non the less still got adequate sleep, those are the only negatives I can think of still for the price it was amazing! Will be going back again

the room was recently updated, very nice! except there was no extra lock on the door. inside room was clean clean and nice but outside was not clean and smelled. room was clean except a pizza box containing a cookie from Pizza Hut was in the microwave. but everything else looked clean. it was just weird and made you hope that the room was cleaned. will stay here again tho.

outside had a yucky smell maybe from people smoking and some having animals. also no washer and dryer didn’t work.

Easy to find our room, staff was friendly and helpful when we needed something.

Our hair dryer didn’t work, and even though we were in a non smoking room, our comforter was covered in cigarette burns.

I had booked 2 rooms, one for my husband and I and one for my daughter and 2 young grandbabies. I liked that they put the rooms next to each other. I think the ladies name was Carolyn, she was a awesome. She was so friendly and helped with our needs. I would definitely stay there again.

It's not that I didn't like anything, but I wish I would have got there a little earlier. I arrived around 8:30 pm and wanted to take the grandbabies swimming, but the pool closed at 9.