We stayed here while evacuating during the worst part of the Eaton fire with my pet. I felt genuine concern from the staff and received great customer service while we were here. The front desk was more responsive than anywhere I have stayed. I was and am still grateful and impressed. The room was clean and comfortable, I would stay again in regular circumstances.

Food in the area is a bit pricey, including at the hotel, but quality doesn't really justify it. It would be great to have a mini fridge in the room rather than just a cooler, but if you stay here knowing this in advance you will be fine. There is no parking included, but there is a paid garage nearby.

The bed was a little lumpy. I did not like the idea no microwave is inside of the room. But the manager on the premises, Darnell was above and beyond. He made sure he accommodated my mother and I we need more people like Mr. Darnell. I would only come back because of the service and how well he made us feel welcome . There was another gentleman I cannot remember his name, but he was also very helpful on helping us with our luggage.

I did not like it did not have a walk-in or rolling shower. I did not like it did not have a recliner chair. I did not like it did not have a microwave provided in the room.

The decor was updated and beds comfortable. The pool area was nice with a great view. The location was walkable to aquarium and boardwalk/pier area. Close to restaurants. Staff was friendly.

Parking was very inconvenient arriving on a busy weekend. Couldn’t find a spot in the offsite parking garage and had to valet at a neighboring hotel a few blocks away for $50. Found a spot the next day in the garage for $16 per day. The checkin was late by an hour. Traveling with 3 kids made this super inconvenient. They did give me a $75 room credit, which I appreciated. However, I’ve never had this happen before, so it makes me wonder about management.

The staff was beyond amazing and did everything in their power to make our stay an excellent experience. Norbert helped me in the days before we arrived with booking 8 rooms; Darnell welcomed us and checked us in, arranged our rooms to best suit our needs, gave us tips on getting the most from our surroundings, and gave us all very warm and personal attention. Richard the bartender catered to us with patience and humor, even though we were a group of 20 that came and went throughout the afternoon. The hospitality folks were all friendly and accommodating. Rooms were comfortable. The TV set was probably the best I've ever had in a hotel room. Huge and on a swivel that made viewing the screen great. The rooftop pool was fun, and the food and drinks were all yummy. The small first-floor cafe also delivered with amazing coffees and delicious food. I can highly recommend the avocado toast! As for the location, perfectly situated at the Long Beach Pike, with many attractions within walking distance, and lots of good restaurants. Just an overall wonderful time, and the perfect venue for our family celebration.

Our room had a bathtub/shower that was a little outdated, but the rest of the rooms our group were given had modern, large walk-in showers.

The location and the rooftop pool was a home run. Our 8 year old grandson loved the pool.

The rooms needed many more hooks to hang clothes and towels to dry after using. There was only one in the bathroom, which was huge and dangerous getting from the rainforest shower to the shampoo, conditioner, and gel. Shower was huge, which may have its advantages at times, but I guess I would say not kid or older people friendly.

The location was perfect! Close to tons of shopping, right across from the water. There was even a restaurant inside of the hotel that offered a full menu, bar and coffee bar with barista + different breakfast sandwiches, etc. My highlights of the hotel itself was the comfort of the room, the rooftop pool and so random but the water dispenser by the elevator (so smart and helpful).

Parking was not ideal. There’s a huge garage right beside the hotel however they will not validate and so each time you take your car out you have to pay the fee.

From the moment we arrived and we’re greeted by the exceptional front desk manager (I wish I could remember his name so I could give a shout out!) our trip was off to a great start. Everyone we encountered was kind and helpful. Our room was lovely, very comfortable and we had a great view of the Pike area and Queen Mary. Bonus is its walking distance to tons of restaurants and sights.

We aren’t early risers, but Golds Gym is - and they like their music. But the hotel can’t control that.

The only negative was the lack of the poolside bar being open but, as we were just about the only ones using the pool in November, its not surprising. After day 1 we just took our own drinks (in plastic) up to the roof and no one said we shouldn't.

Nothing, and thre staff are some of the best I have ever come across, so friendly.

The hotel seems well priced for its convenient location, the rooftop was really nice and the pool being heated during winter is cool. The staff is really polite and patient to answer your questions.

My only complaint was breakfast being a somewhat limited, but other than that I think it's an excellent hotel with a lot to offer, especially during New Year's.

Beautiful, spacious designer room with a view of the coastline. There's a pool on the roof. There's a large secure parking lot nearby. The hotel is located in the Long Beach area, featuring restaurants, shops, yachts, and a beach.