The pool was great and heated perfectly. There is also a self service laundry which was great to use before heading home so I had less washing to do on my return. The rooms were nice and clean and a decent size. No airport noise which was great. The free shuttle to the airport was super convenient. Great way to finish our 4 week trip through the USA.

The internet is supposed to be free if you're a bonvoy member. But we were still charged $15 per day. I didn't realise until I got the invoice in my inbox after checking out. I tried to contact them about it. There is no email address I could find and I was on hold for 20mins on the phone before giving up.

I did not stay at the hotel. This is booked for the guest visiting from China. He does not speak English. It is convenient as the guest can just walk from the airport. I did try to give him detailed instructions to find the shuttle but he was afraid he might not find the shuttle so he walked to the hotel. He was surprised that nobody was walking on the street at 4 pm in the afternoon.

The guest asked me to buy tooth brush and toothpaste as he was expecting the hotel will provide to him because it is very common in China. Almost all the hotels in China provide tooth paste and tooth brush. He was surprised that the hotel does not provide that. Also he asked me to buy some snacks for him. I went to trader Jones but it was too sweet. It is hard even for me to find the Chinese snacks on the west side. I lived in mid city. I did not have time to go to San Gabriel to buy Chinese snack.

Near to the airport, good facilities.

My husband forgot to bring the credit card for the deposit( room fee already paid online), we promised to be back in less than 1 hour and ask the front desk if there was an possibility to let my mom (in her 60s) and my one month old daughter to get into the room first. The request was rejected, my mom and my daughter had to wait in the lobby for an hour for us to join them and pay the deposit. I know there are rules but I highly appreciate that if there is any flexibility under special situations.

The hotel and my room was so clean and modern. It has a shuttle bus service from and to the LA International Airport (LAX), which is/was so convenient. The staff was closely supportive with professionalism. My room has a balcony with nice view and for a dinner party. My family placed an order of food with Uber Eats.

The breakfast was not so much fresh and diverse as my expectation, but a bit pricy. It may be a little hard to find good restaurants near the hotel.

The hotel was very comfortable. I used to attend anime conventions that used to be held at this location so I always wanted to stay as a guest for their hotel. Very spacious and comfortable!

It is located by LAX so there isn't much to do around the area. I do miss the previous motif of the hotel where it felt like a tropical resort. Its more "sleek minimalism" now.

We had an email from Cynthia prior to arrival confirming our visit and asking about requests & celebrations. All were provided and we were taken care off exceptionally well. Angie at check in also went above and beyond, extended our check out time and making sure we celebrated the end of our trip. The bell staff were very knowledgeable and offering advice on what to do or where to go. The hotel is clean, friendly and hosts all sorts of events. Highly recommend

Nothing. This was the highlight of our trip in the USA over a 4 week period.

Dear Marriott I hope this message finds you well. I wanted to take a moment to express my sincerest gratitude for the wonderful stay I had at your hotel. From the moment I arrived, I was greeted with warm hospitality and excellent service that made me feel truly valued as a guest. The attention to detail in every aspect of my stay was exceptional - from the beautifully appointed room to the delicious dining experiences. The staff's professionalism and friendliness were remarkable, creating a welcoming and relaxing atmosphere throughout my entire visit. Moreover, the amenities and facilities provided were top-notch, making my stay even more enjoyable and memorable. Your dedication to maintaining cleanliness and safety during these challenging times is commendable, and it certainly added to the overall peace of mind during my stay. I cannot thank you enough for making my time at your hotel so special. It exceeded all my expectations, and I can genuinely say it was one of the best hotel experiences I've ever had. I look forward to the opportunity to visit your hotel again in the future. Please extend my gratitude to your entire team for their outstanding efforts. Thank you once again for an unforgettable stay. Warm regards, Carlos Munoz

Just no free breakfast

The location, restaurant, pool and whirlpool.

No microwave in the room, no hooks in the bathroom, double beds and paying to park.

Room was good, and the bed was comfortable. The bed side lights are on a sensor and timer, which I found great, if you fall asleep with the lights on. But waking up in the middle of the night and getting out of bed, activates the sensors and turns the lights on, almost in a blinding manner. But not a minus for me. However, I woke up with bites on my legs, and I mentioned it at check out, purely for awareness and for the next guests. A supervisor was called straight away and apologies were presented as well as a % removed from the room cost. This was unexpected, but appreciated.

Multiple people in the group I travelled with remarked about being given crappy rooms at first then complaining and being switched to another room. We were a group of Black women so I don’t know if it was a correlation there.

The lack of security of the first floor guest rooms, the insane price of the food.