Grandparents took 3 grammar aged grandchildren for two days wanting the pool, which was great. We upgraded to a suite, (at staffs suggestion) giving us privacy and the girls semi privacy. The wall to wall windows looked over hillsides and train tracks. The train was not noisy and great entertainment. The bedroom had skylights to watch planes at night.

Only two chairs making it impossible to play board games at table. Only 5 towels, which were soaked after swimming making showers unpleasant. When checking in and asking about the pool, staff should have explained and given a pool key. Mobility issues made going to the pool, then back to the office to check out a key, real irritating. The furniture is old and scratched up, a bottle of Old English scratch cover would hide so much.

I didn't have the breakfast. .

Fix the sink and vertical blinds or intsll a curtain over the window.Do something about the bath floor tiles. They are extremely slippery when wet. I slipped, fell and hit my shoulder on the toilet.i have a nice bruise forming.

Room was clean and costumer service was excellent

the continental breakfast area was not as advertised, there were no coffee there at all. I was referred to the coffee in my room which is bad quality and no flavor at all. coffee instead of coffee tasted like dirty water, coffee maker smells really bad. I also found resting kind of difficult since train continue to pass by all night long and kept me up. Bed conform/ cover smells bad as well.

This is by far the best place for a good value and had a lot to offer! I love that they had an elevator and a bellhop luggage cart. The best part is this hotel still does the continental breakfast. I love the cute little balcony! Had great water pressure and even had the coffee maker in the room, also loved the body wash gel station in the shower. It was a wonderful stay!!! I can see why they call it the best value inn as it really is the best value and it's a beautiful place. Close to the market and main highways. I would definitely recommend staying here.

The parking lot is a little small and I feel they should trim that bush that is blocking the view when going onto the main road as it makes it difficult to see any oncoming traffic.

Great price, clean and comfy. My dogs were welcomed, and accommodations were terrific. I have two older dogs that are terrified of fireworks. My neighbors at home dont get it and light them off until 2 or 3 in the morning. I am concerned, given their ages, they are seriously going to have a stroke or heart attack. Your location was perfect, and they e joyed the stay as much as I did. A peaceful night for us all! Thank you very much

Can't think of anything off hand

Room was nice, clean, bed good close to fwy but not too bad Joan Marie checked me in late that nite, she was kind and so helpful in so many ways! The next morning the check out girl was great too!

The couple next door decided to have wild sex for about 90 minutes, awakened me at 4 am It was horrible and I got no sleep

The location was very convenient. The room was clean and the beds were comfort. The staff was very nice. Even though you were out of parking the lady at the desk had me park in the handicap, so I could park my car. The price was great.

The hotel is very old, it was okay because it was clean. The breakfast was just a muffin and juice. Not much.

11:30 am check out (that 30 minutes makes all the difference- no rushing!) Elevator, coffee maker, frig and microwave, balcony and Laundry some rooms offer 2 beds, nice! Pool and hot tub! Exercise room for those enthusiastic guests who feel the need... Continental breakfast Shampoo & body soap

The continental breakfast ends at 9 am The rooms are not consistent with supplies. Curb was a bit close to the machine, kinda dangerous had a bad fall, hurt my back. They didn't sell tooth brush or razor in the machine and didn't have a complimentary comb. No pencils to take notes

The front desk, the hispanic guy, is very nice and kind. The rooms are spacious , very clean, and comfortable. My room had a balcony with a nice view. I will say this hotel is a good option if you are visiting Novato !!

Unfortunately a customer next to my room was very noisy the first night, so I didn't sleep at all. But the front desk guy (the Hispanic one) kindly changed me to another room, and the second night, I was able to sleep comfortably.

Staff is courteous and accommodating, the grounds and rooms are clean and the service staff is friendly and professional. Great value for a wealthy area - they could charge more and still be affordable. I appreciated their consideration. I hear from staff that the owners are good people who don’t micromanage and treat everyone respectfully. Diversity in staffing is also a plus. Near everything, Smart Train & Buses

No late check out due to extreme popularity. No pets!