Property was nice close to many things Easily accessible to the freeway! Breakfast was standard hotel breakfast! Pool area was nice Staff were friendly and helpful

The sofa bed was terrible and takes up space in the room so it’s difficult to move around The cleaning every three days was problematic as we didn’t get it on the third day and left on the 5th day! So the front desk replenished items as needed, just had to call!

Overall it's pretty good, staff are nice, location works perfect for my travel purpose, and I'm offered a room per my request (close but not next to the elevator, with sunshine in the room).

The windows in the room could be open but just very limited, 10% roughly, not enough for the resh air in the morning. Meanwhile, I think the car park should be included in the room rate.

The fridge was fantasic (the 5ish foot tall fridge). The bed was super comfortable - my husband andWill definitely stay here again. I are both super picky and tend to sleep better at home, but the bed at this Hyatt House in San Ramon proved to be the exception to that rule. It probably helped that there was a selection of pillows, ranging in firmness; I greatly appreciated that, I was able to find the perfect pillow for me. The shower was amazing and had wonderful water pressure. And this place had all the usual pluses of a good hotel: the staff were nice, everything was clean, there was a nice breakfast, etc. We usually stay at hotels closer to family, but this hotel is more than worth the extra few minutes drive for us.

Location was close to stores & restaurants. I particularly liked how close & easy it was to get on the highway to get anywhere.

Someone on our floor was a pot smoker. It was very obvious the moment the elevator doors opened. I know it is difficult for staff to know which room it was coming from, but with the odor that strong, surely something could have been done. I booked a mom-smoking hotel and it was not enforced.

The kitchenette was very convenient. My son really enjoyed the pool. The cleanliness of the room and the excellent attitude of the staff are all quite commendable.

Breakfast could have a bit more variation. It would be nice to have a kettle for hot water as part of the kitchen (using the coffee maker to boil hot water creates coffee scented hot water, unsuitable for tea).

The hotel was clean and the staff friendly and helpful. We loved having the kitchen and sitting area to relax and watch a movie before retiring. This was a great stopping place during out 2 days of travel.

The breakfast, however, was terrible. The worst we've ever had in a hotel. The only thing I found that was good was the toasted bread with jam.

Convenience. Professional staff, safe and secure place, nice complimentary breakfast. The bed was very comfortable. We have stayed here many times before and will continue to do so. We have high expectations, and this Hyatt has never disappointed us. Kudos to all the employees. Thank you to the entire staff. We will certainly be back.

The staff is wonderful!! The hotel is very nice, well maintained and nicely located. We love that the breakfast is included in our stay. With a family of four, it is a huge perk! We do really miss the fresh eggs/omelettes that staff used to make as part of the breakfast offerings. It’s been gone for a few years now and it’s just not the same without it. Hoping it comes back!!

We always stay at the Hyatt house in San Ramon! We absolutely love this location and we love the staff.

The wait to get a room because of the way everything is set up. Slowed us down some and I had my 3 year old with me so it was a waste of time if you ask me however protocols

It was ok for the time we were there. Breakfast was good everyday.

Only saw one elevator for the entire hotel. The parking situation was crazy. They had power trucks there everyday taking up 2-3 spots each, and the entire overflow lots. Only 1 parking spot available every night, and you had to drive around and search for it. Super annoying to have only about 100 spots for a 400 room hotel that was very clearly busy.