Everything was clean and in working order. Parking was readily available and the breakfast was good. They were great about our two dogs, who are big, but really sweet.

The bed and pillows were not great. The pillows were stuffed with small pieces of foam and it was hard to get comfortable with them. The one side of the bed had a permanent impression from where everyone seems to sleep. This made for a hard spot and that made it uncomfortable.

Bottom line, the quality of a residence is always going to be service! The staff of the Best Western Plus "Big America" were excellent. The included breakfast was more than adequate and was mad better by the attentive staff who made sure all the items were well stocked. The TV and WiFi worked fine, and the bed was comfy.

I wish that hotels would stop the use of "soft water" The salts used only make the water fell slippery and don't do anything else. The water controls in the tub/shower were stuck, which meant that when you turned the water on it would hit you in the face. (This is not a big problem, it is only a maintenance problem not systemic to the facility)

The breakfast was delicious and not the usual continental. You had eggs, omlettes, sausage, breakfast potatoes and everything else imaginable. Also the staff was excellent. The lady working the breakfast area was showing me the offerings and made suggestions for breakfast sandwiches and other combinations. She was also great with other customers as she made her way through the dining room and was checking on tables and making sure they were happy. Also, she cleaned tables in a timely manner and kept the floors clean. Saturday was extremely busy and she never missed a beat. I also must mention the front desk staff were extremely friendly and helpful. We asked for extra regular coffee pods for our room and the young lady was really eager to accommodate our request. She was also very polite and greeted us with a warm and welcoming smile every morning. We were in town for 3 nights visiting family and every time she saw us she made me feel like she remembered me with her sincere personality. Also the room attendant staff is excellent. The room was cleaned extremely well and all the ladies were happy and friendly. You have a great staff at this location and we will continue to visit this location in the future. The only negative thing I can say is the location is close to some undesirable properties. What I mean is the shopping center next to you has so much graffiti on the building that is visible when entering the property from the south side. Perhaps you could call the city and ask them to be more proactive at painting over it. I know you don’t really have any control over the location but the things that you do have control over are excellent. Thanks so much for working hard and making guests feel welcome in a clean and friendly environment. Since, Rebecca Edwards

Painting over the graffiti on the buildings in the shopping center on south side of your property. I know you don’t have control over this but if I were working there I would make a call to the city and let them know it could have a negative effect on your business and ask if they could be a little more aggressive with painting over graffiti.

The suite is well designed a small home bedroom, living room, bathroom and they are divided. It was very clean. I really appreciate the breakfast options that Best Western offers too. It's not just coffee and a pastry. They have lots of good choices. I checked in late at nigh and there was some one at the desk to receive us, that is also great! The location is at walking distance from several restaurants both Mexican and American. Plus, it was only 5 minutes from my workplace in downtown..

The room, and this is true of most hotel rooms, smelled like a hotel room. I'm not sure what it is, I'm going to guess it's the carpet. Maybe some day hotels can figure out how to resolve that little nuance.

It’s was a little bit run down but the bed was super comfortable

I do understand in these days and times it can be difficult to find good employees. My concern was when I talked to the person who greeted me when I walked in and we talked for 5 minutes, then I checked in the room and went to ask her a question she asked if I had a reservation? I have explained who I was again. She said ok?

Location was great restaurants and coffee shops walking distance ! Breakfast had a lot of options. The staff were very friendly and helpful. Nights were really noisy but I think because of the car show happening during our stay. I did have to call front desk at one point because of the noise and it was resolved right away.

Noise

The room was spacious, with comfortable beds. Breakfast was enjoyable. Nice pool and hot tub, with a clean shower on site, open late in the evenings. Welcoming and responsive front desk staff.

Our room was not serviced for some reason on our three nights stay. We had to ask front desk staff for fresh towels and soap, which they provided immediately.

The room is good size with fridge and microwave. And I like the housekeeper honesty, I forgot my purse and we got a call to let us know within 15 minutes

For me, the pillows are too hard. Extra sheets and blankets needed for the sofa bed. The room looks clean but you need to wash the carpet and the sofa, there's a nasty smell. Breakfast was included but but there are only two people working in the kitchen, they need more help.

we stayed here one night on our way from Los Angeles to San Francisco, nice area, great staff, good breakfast (eggs and sausages in addition to traditional waffle based American breakfast), clean rooms, equipped with every essential needs. comfortable mattresses and pillows. free parking onsite. there is also heated outside pool and jacuzzi but we didn’t try as it was rather cold

the fridge was not working in our room, otherwise everything was perfect

Pros: Staff are friendly and helpful. Room is very clean and quiet. Breakfast food is good. Cons: Strong smell of bleach.

Breakfast was very good. We came on a long weekend and there were many people getting breakfast. sometimes food run out and we have to wait and also we were not sure if more food will be available.