Staff especially in the evening of my arrival was most helpful. Also the staff early Tuesday on my departure all were very helpful and very warm personality. One point I would like to bring out is Monday on my arrival late afternoon, the Lady shoulder length light hair, at the counter was polite and all. She never smiled and I know it may sound silly but you expect at least one smile from the staff at the front desk. She was VERY polite but needs to smile and make people coming in feel good. Hope that makes sense.

I thought the rooms were very nice (first time there). After I had been in my room for a few hours, I had to call the front desk, to inform them, I had a spider in my room. The Lady at the front desk said she would come to my room and she did immediately. She saved the day, it was on the roof of my room and I was afraid it would jump, I waited at the door of the room. It did not jump she was able to get it with a broom and flush it down the toilet. YAY!! Sorry I do not have name but she was short and had dark hair. Super nice.

Breakfast was good. It included hot meal choices (eggs, sausage, pancakes, waffles, oatmeal, grits, etc.), fresh fruit, and good coffee. Would like to have had orange juice, especially since we were in Florida. Comfortable seating. Bed was comfortable. Nice linens and pillows. Convenient late checkin and parking. Quiet location.

Grounds were not as well groomed as we had expected from booking photos. Room had a musty, unpleasant odor.

The staff was great, our AC quit in the room, maintenance was there in about 5 minutes to check the AC [which went out], they moved us down the hallway a couple of rooms away, the AC in that room could have froze meat if you needed it to.

The bed could have been softer for the wife, but I can sleep on concrete.

Super awesome, friendly, accommodating staff. The lady who checked us in was not very friendly but beyond her, (who we never saw again during our stay), everyone else could not be any more friendly and accommodating. I would still recommend to others and I would stay there again.

The attitude of the lady at check in.

Outside was freshly painted and looked very clean and inviting. Nice pool. Great breakfast choices. Bed was very comfortable.

Lighting over the sink area outside of the bathroom was not bright enough. It was farther away from our destination than we liked.

All of my interactions with the staff were great. The room seemed clean and was reasonably comfortable.

The toilet was loud when flushing from mechanical issues. Card was only activated for one night when we were staying for 2 nights.

Breakfast was good. Good selection. Scrambled eggs, sausage , potatoes, oatmeal, cereal. Maybe some fruit would be good. Juices were available.

Pricing could be lower. Big fluctuations from one night to the next.

It was close to where I needed to go, room was very clean.

Not a very good selection for breakfast the first morning, second was much better. Also they should put the butter out a little sooner so it will spread on the toast.

The place is nice and quiet, room smells good , fresh towels and linens and clean room, bathroom and hallways, the receptionist was nice and pleasant. I have been this hotel and I was satisfied with the room, I always preferred to stay in this hotel whenever I am in the area.

The sausages for breakfast was hard and rubbery, seems like it was an old stock.

I have stayed here a few times when I travel every month and I’ve always had a very nice clean room. It’s always quiet the staff are very friendly and this is why I choose to come and stay at best western when I travel to Santa Rosa county