Everything was perfect, food was delicious, dinning area was super clean host was was very nice. Tina at the front desk, is awesome!!!!! Hotels need more people like her to make you feel welcome and comfortable as a guest. I defiantly will booked there against made my stay feel welcoming.,she is terrific!!!!!! Oh! And the room was very clean and looked as if it was rennovated.nice and peaceful.

Nothing. No complaints.

Staff were friendly and went out of their way to help . Oscar and JJ especially took great care of us during our stay. I have never seen a human being take so much pride in his job and have as wonderful personality as Oscar. JJ kept us informed about what was going on around town while we were visiting. King room was large , clean, and comfortable as were each part of the hotel. Checked in early was a big plus since we traveled from out of state for an event and had been up since 2AM. Close proximity to football stadium and downtown. Shuttle service was a huge plus. Restaurant on site was convenient and price was comparable to other restaurants.

It would be great to go over at check in all of the important policies , ck in / out times , restaurant hours , shuttle service at ck in, parking fees and even have these printed out to give guests. It was very busy at check in and guest services most likely were trying to get everyone checked in quickly and it was an oversight. Parking on site is 25$ per night ( self parking or more for valet) but most hotels are going to a fee for onsite parking and I’ve even paid more . I was aware of the policy as I checked policies on the website before visiting.

Customer service was excellent, from the parking attendant to the lovely lady at check-in (she upgraded us to a suite when our room didn’t have a king bed as requested) to the bar tender to the gentleman at check-out. Every single one was super friendly. Impressive!

*Our shower head leaked at the connection of the nozzle to the hose. Sprayed all over the bathroom floor through the gap. We didn’t notice until getting out of the shower. Very dangerous. Plus caused bad pressure in the shower head. * the louvred window shades, while cute, allowed barely any natural light and gave the appearance of a jail cell. Made the room very dark. Not a fan. *bathroom door doesn’t close flush, leaves a gap. Doesn’t allow enough privacy when using the toilet. * huge homeless encampment just a couple blocks away. Not much to be done about that… *expensive parking

The check in was seamless and the staff was attentive and friendly, even going so far to hold the elevator and doors open for you. I also enjoyed the quietness of the hallways, fluffy linens and bedding, extra large flat screen TV inside wall, the lighting/lamps and my view of the lake was beautiful.

Breakfast was overpriced. Prefer a choice to add a continental breakfast, muffin or croissant, crepe or just Ala carte. Self parking could be $9.99 [rather than $21 and valet could be $21.99 rather than $25] Just a suggestion as economy driven.

The staff are all excellent, the rooms are absolutely spotless and furnished very nicely. All of the facilities are well kept and usually quiet, honestly I don’t think I’d stay in any other hotel in Florida. The valet staff especially are fantastic. Location is great, 5 minute drive from all the best bars in town

The bar can get pretty busy on a weekend but that’s to be expected, and parking is expensive at $21 a day but that’s Downtown Orlando for you, it’s the same at any downtown hotel. I’m just nitpicking as I really can’t fault the hotel at all, I don’t have any complaints. It was a perfect stay

Room was very nice and clean! Pillows were very nice as well! Nice view looking over parts of downtown Orlando!

When we got there we found out that there was a parking fee of $21 per vehicle for each night that you stay. We were really thrilled about that! Also, we went down to the restaurant the next morning for breakfast and we were told we were not on the list to get any? We were told at check in to just go down and get a table :(

Very clean, staff friendly, not walking friendly to downtown but short Uber ride.

There was no bathroom fan and the bathroom door wouldn’t stay closed. The pillows were very big and uncomfortable but the bed was nice. Balcony doors did not open. Breakfast wasn’t included and was expensive for what it was which was like any other hotels free breakfast- nothing special.

The beds are super comfortable and the room Was very nice! Valet was extremely nice and fast !

When we first checked in the girl checking in didn’t speak to us and we finally had to go to a different person. However she willingly helped another family that came in after us not so sure what that was about.

We got an upgrade to a suite. Spacious room. Good bed. Big tv's.

There was no fridge and the light above the stove stayed on. There were also no cutlery in the kitchen.

Friendly staff, very comfortable room and excellent restaurant. Courtesy bus available until 9pm and usually available. Able to keep room until 2pm because of late departure to the airport - very convenient and appreciated.

Location was a little bit further from the main downtown area than we expected. We asked for more bottled water in the room amd were told it was only for the first night (we were there six). Other drinks replenished.