We really enjoyed the Swan Reserve. We have stayed at the Dolphin and found it to be great as well but very outdated and the rooms very small. We prefer smaller hotels. The special holiday events were great-carolers, selfie station, and decorations. Location was amazing and the bus to the parks was convenient and on time. The entire staff from check-in to dining to housekeeping were amazing and very friendly. Thank you for a nice experience.

We surprised at how small the rooms were at the Reserve. For the four of us it did not provide a lot of extra space and there was no room to put our luggage. The only other complaint would be the coffee makers in the rooms. These were not up to par with a nice resort. We have stayed at Opals, JW's and they all have very nice coffee makers in the rooms. I would suggest upgrading.

Loved the location

The beds were a little stiffer than I like but that is the only minor thing worth mentioning

Location was good with frequent buses to the Disney parks. A nice touch was the swimming pool to relax in the afternoons after a busy day at the park. Hotel was quiet. Ate once in the onsite restaurant Amare and service was excellent. Small shop at hotel sold nice sandwiches/salads for lunch. Had a good view from our window- was an Epcot view room- not sure I would pay extra again as view was good but not amazing.

Pool had hardly any umbrellas so were mostly gone by afternoon- this was explained by the storms destroying them previously but they should be replaced as with 35 degree heat - you really need an umbrella. We weren't allowed to move them either. There were three of us in room but items only left for two ie 2 waters, 2 robes etc . We did request a third and it was rectified but had to ask more than once. Had a Disney desk but no one at it when we visited. The other staff tried to help though.

Very modern and close to Disney.

For a deluxe hotel the ironing board in the room was absolutely shocking.

The location was perfect for all the Disney parks, especially with the free transport provided. Our room was incredible with a great view of Epcot and all the surrounding areas, loads of space and the bed was really comfy. Bella, who checked us in and took care of us throughout our stay, was absolutely exceptional. She offered tips for the parks, ensured we were happy with everything on a regular basis and was just really lovely in general.

Nothing!

The nice scenery

Stayed 4nights had issues checking in and out when room was paid a month in advance and they tried to keep my incidental deposit claiming there was smoking in the room.Didn’t have any signs of it so they sent security to double check and there was nothing so they posted the money back on my card and by the way my checkout date was on MLK day.

We stayed here for 2 nights in an Epcot View room on the 12th floor. The room was exceptional, and so was the view. The bed and pillows were extremely comfortable. The staff was very kind and attentive, allowing us to use the hotels umbrellas all over Disney property including taking them to Disney Springs, and they even brought us up band-aids to our room at no charge. We ate breakfast at their Amare Restaurant, which was delicious. We also had coffee and some breakfast foods from Grounds, their coffee shop. And finally, we got a few drinks from their bar & lounge area. All wonderful. The location was very close to Disney Boardwalk, EPCOT Center, and the Swan and Dolphin resorts. We didn't need to drive anywhere, we were able to walk or shuttle everywhere, which was awesome. Overall, a 10 out of 10 and would highly recommend!

Nothing.

The breakfast buffet was very good. The pool facilities were excellent. Plenty of towels. Bar servers were great! Staff throughout the hotel were knowledgeable and welcoming. Cleaning our room every day and making the beds was wonderful.

Price for the kids breakfast buffet I felt was not worth the money. Remind the housekeeping staff to replenish the shampoo and conditioner.

LOCATION LOCATION LOCATION We loved how accessible all the disney parks were. Hotel is so clean and tidy and the access to disney swan and dolphin ammenities are fantastic! We loved our stay and would highly recommend.

Nothing!

Well situated in the heart of Disney, we got a room upgrade and so had an amazing view over Epcot to watch the fireworks. Room was comfortable, well sized and clean. Staff were friendly and helpful.

It's pricey but thats Disney for you. Breakfast also wasn't included in our booking which would have been nice.