The dog park was great. The staff were incredibly friendly and when we asked for something they responded and came to our room right away. The breakfast had a variety of good options. It was close to a lot of museums and the downtown area.

We got there at around 1 and were told the room wouldn’t be ready until 4. So to get our room earlier we had to pay $20 extra for it to be ready. Most hotels we’ve been at have the room ready before 4 and I feel like if it was ready after we paid it could have been ready regardless.

It was clean , the breakfast was buffet style all the usual items. The free shuttle was very good that took us intoSt. Augustine. We were able to park right outside our door very convenient and as requested prior to the visit they gave a ground floor room. Plenty of restaurants around the area.

Wish the pool had been warmer.

Bed was very comfortable, especially the pillows, and the room was clean. Breakfast was good. We enjoyed the pool. The free shuttle was a bonus and the driver was great -- very informative and entertaining.

Very clean facilities and friendly staff! Not your typical Hotel breakfast . Homemade and very good . Hotel offered free trolly to beach and historic district .

Free breakfast and shuttle to downtown is the best! They have an easy online check-in process that makes it really as simple as picking up your room key once you arrive. There's also a little shop in the lobby where you can purchase drinks, snacks and alcohol. The location is perfect. It's close to downtown and Vilano Beach; conveniently, there's also a CVS directly across the street.

Our bed comforter seemed a bit stained/dirty. I'd prefer if it was "wrapped/covered" in sheets the way many hotels do now that modern day travelers realize how unhygienic repeated use of the same blanket can be.

The room was very clean, the staff was very friendly. Easy check in and check out. The shuttle running every 20ish minutes is such a luxury.

We had a situation, with someone hitting our vehicle. We got the managers card and gave him a call. Upon explaining our situation, and asking if he could take a look at the cameras, we were then told that “lightening struck the day before and got the cameras” and there was nothing that he could do. At checkout, we asked how the weather had been, the front desk said that it had been some of the most beautiful weather… being lied to by the manager Is unprofessional. My thoughts would be to add more cameras to the parking lot for added security

Location

Towels need to be updated. We got one with strings coming everywhere. Breakfast was good. Need to add fruit and the attendants need to be more friendly

Loved that our dog was able to be present and informed us of plenty of dog activities to do around the area. Loved the hot breakfast.

I didn’t like the expectation to be kicked out if noise bothered someone and we were unable to resolve it right away. In the case that we left the dog in the room, he would most certainly bark and make noise so it was bothersome to be told that the noise of an animal that was allowed to be there would possibly kick me out of my accommodations. I also felt that the bed was hard for sleeping and the room just didn’t feel worth $178 for one night. The hot breakfast kind of made up for it.

I had to stay for three nights, alone waiting for my son to get off work. I felt safe,and I couldn't have picked a better place. It was by far one of the best places I have ever stayed, and I am telling everyone that will listen, if you go to Saint Augustin try and stay at your inn.

My only complaint is my support dog, I have severe anxiety and panic attacks she has to stay with me at all times, I have a letter from the doctor stating this, but because she was not considered service, I had to pay a pet fee. That I believe was unfair. I know people use a lot of different animals for support and a line must be drawn. Did pay fee but could not have been alone without her.

Kitchen staff (one woman in particular) that was not the most friendly face as soon as we woke up and walked in for the breakfast. We asked if there were any potatoes (because we saw them on the menu) and she said "what you see is what you get". A pan of potatoes did come out shortly after that we got to eat. Other than that one interaction, we thoroughly enjoyed our stay and want to make it an annual hotel we stay at.

Kitchen staff (one woman in particular) that was not the most friendly face as soon as we woke up and walked in for the breakfast. We asked if there were any potatoes (because we saw them on the menu) and she said "what you see is what you get". A pan of potatoes did come out shortly after that we got to eat. Other than that one interaction, we thoroughly enjoyed our stay and want to make it an annual hotel we stay at.