The setting in a rain forest and the room decor and the proximity to Volcanoes National Park.

The fact that you could not brush your teeth or wash your face with the tap water. There was a large bottle of cold water in the bathroom. The fact that the restaurant had a very limited number of mains at dinner -- so if you were staying several days as we did, there was nothing new to order. There should at least be nightly specials. The breakfast omelet was excellent. However, it did not come with toast. I paid for a side order of toast and was astonished that it comprised only one piece of toast!

The location was great for travelling to the Volcano Park. We didn't have breakfast but dinner was great the night prior. The waitress was very knowledgeable about the fish we had and its source. When we traveled there were many small earthquakes one of which did open our eyes a little, but we were assured by the staff this was nothing to worry about.

Unfortunately there were no TV's in the room, which normally wouldn't have been an issue, but I was very keen to watch the European Championship football (soccer) game very early in the morning on the Sunday. Its not really the hotels thought as no where did they say their rooms had TV's but it would have been nice. I guess most people don't travel there to stay in and watch TV and I don't normally to be fair.

Amazingly friendly, helpful, and warm staff. Excellent location for visiting Volcanoes National Park. Rooms were thoughtfully set-up with 5-gallon drinking water provided, ample pillows, blankets, and towels. With the wonderful staff and keyless entry and text support, just the right balance of technology with a human touch was struck.

The wifi was a bit spotty at times

Located in the heart of Volcano and just minutes to the Visitors Centre. The staff are just so welcoming - from pre-arrival communication to in-person interactions. The rooms are well appointed and so comfy - we just wished we had put on the fire in our room but we did enjoy the fire and looking at all the details of the Friendship fireplace at the on-site restaurant. The restaurant carried on the theme - great personal service and comfort food. My teen said that the tomato soup was the best meal they had on our 3 week Hawaiian adventure. The gift shop also has some really unique items that make fabulous mementos to take home.

The weather stopped us taking advantage of the grounds. The only recommendation I would have is I wish you could order some to-go breakfast items if you have an early departure time.

All around excellent experience. I stayed in an upstairs fireplace room for one night. I was referred to stay here by a gentleman working at the Kilauea Winery. My room was charming with a lot of windows, comfy bed, high ceilings, lovely gas fireplace and hot shower. I had dinner and breakfast in the restaurant and it was superb! The wood burning fireplace was an absolute delight during dinner too. I enjoyed the staff. They were all super sweet, friendly and helpful. They communicated with you via text to make sure all your questions are answered and I had all I needed. The jacuzzi and 1/2 mile hike on property were wonderful too! I can't wait to return! Also, 5 minutes from the park! Easy come/go stay while exploring the park too!

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This is such a charming, idyllic lodge located super-close to Volcanoes National Park on the Big Island. The facility was formerly a YMCA camp and it's so unique and has been perfectly updated while still hanging on to the special history. The grounds are beautiful! We most loved the restaurant - the food was amazing; the best meals we had on the entire island. The staff were also very engaging, kind, and helpful.

The only thing we noticed was that there wasn't much insulation between floors - we heard the folks above us moving furniture around.

The location is beautiful, in the middle of nature and with a big garden. The room had a gas fireplace, which was nice for the chilly nights. The lodge is only a 5 minutes drive away from the Volcanoes National Park.

The queen bed is comfy, but a bit too narrow for two people. Breakfast was good, but the menu could have a few more choices like toast with butter and jam and some fruits.

This place is very special. On arrival I was greeted by Becky who was so helpful about my stay. On arrival into the room I was so very pleased, it was exceptionally clean and beautifully decorated with lots of space. The bathroom has everything you need including heated towels rails and there is a heater in the room when it gets nippy (as it did during my stay in the evening). I ate dinner twice and breakfast once in the restaurant, the staff were accommodating and the food great. There are few options for food in the village so having the restaurant as part of the hotel was very helpful.

On my last day I went for breakfast at the time of my booking (9am) as soon as it opened to be told there was a 45 min wait (on an omelette). I couldn't wait as I needed to get to the airport and think this really could have been managed better. The restaurant opens very late for breakfast (9am) and there is a big influx of people at this time. One suggestion would be to open breakfast earlier for paying guests of the hotel, perhaps from 7.30/8am. This would also help people to spend more time at the National park as people like to get out early to make the most of being in the National Park so 9am is very late to start breakfast.

Our room was very large and exceptionally clean. The bed was extremely comfortable with an array of pillows to suit a variety of sleepers. Robes are always a hit with me, and there was a fair size refrigerator that held our 2 days of breakfast items, wines, and dinner leftovers. No TV - Yay! The birds, frogs, and tropical rain were magical.

No comments here.

Beautiful scenic setting, so tranquil. Rooms quaint and tastefully furnished, very comfortable. Loved the outdoor spa. Food in the restaurant was lovely.

Breakfast food and service was very mediocre and really didn’t fit with the rest of our stay. Coffee at breakfast was appalling (coffee at the restaurant was great but only available later).