The location of the Hilton Magnificent Mile Suites is wonderful for walking to many nearby places of interest. Our room was lovely and they upgraded us to the 28th floor with a beautiful view of the lake. The bed was comfy and we enjoyed the large screen t.v. as well as the little sink, refrigerator, comfy sofa and wonderful reading chair with the perfect light. The staff was always courteous and kind and made us feel most welcomed. We really enjoyed our stay.

My only disappointment was the breakfast they offered was very expensive and for those of us who eat lightly at breakfast, I was hoping for another option. They do provide free coffee near the front desk which was nice.

The Location is excelent, almost on the heart of the city. The rooms were very confortable And the Staff very kind at the check in and for some informations.

The room was very comfortable, except for the lighting, which was low and left the room dark. Very clean and large, with good amenities.and a good shower.

Top level pool and walking distance to so many places. Very friendly and helpful staff. Room with a view and plenty of space.

Cost of parking. Was not told that the cost was per night, so was a little surprised with my bill at the end. Also, when I booked through a third party service was stated that there was free breakfast. Once arriving, found out that it was only for Hilton members.

The location was perfect. We were able to walk everywhere we were going except one place. Though in a busy area the hotel and surrounding area was very quiet and peaceful. The staff was very nice and accommodating.

Housekeeping was not good. We were asked at check in if we wanted housekeeping service. We said yes but no one ever came. We ran out of towels and toilet paper and had to go to the desk to get more. Very disappointed in this regard. I would love to go back soon have a trip planned in September but this fail in basic services has given me pause.

We were in the city for a trip to the American Girl store which is a 5-minute walk from the hotel, so the location was ideal. Moreover, the room was clean and comfortable, and the staff was friendly, welcoming, and helpful. We sincerely appreciated complimentary robes, a complimentary 1-hour late checkout time, and the ability to check our bags with the doormen for a few hours while we explored other city attractions after our checkout time until our train left later in the afternoon. We have stayed at this hotel and this location on many occasions. We have always enjoyed our stays, and we will be back!

My only suggestion would be to expand the snack bar hours or provide an area for vending machines. We sincerely appreciate the complimentary bottled waters, but it would be nice to have on site access to purchase other drinks and snacks whenever we desire them. We typically bring children on our visits and utilize the pool, and swimming makes us hungry for late night snack, lbvs.

We loved staying here for lollapalooza weekend! A short walk to the busses and slightly longer to the train. We had to wait slightly longer for our room to be ready, but that meant we were upgraded from a studio to a one bedroom. When I was finally given a room, the hotel also gave us a list of recommended bars in the area which was awesome. The room was spacious, clean and quiet. The bellhops were also so amazing and helpful.

For such a pricy hotel, we would have loved more amenities overall. Breakfast was not included, and the only real amenities offered were the pool (which had a beautiful view, but was pretty small), and a fitness room. I wish there were vending machines or snack options, maybe a bar, or any other fun amenities. Also, the communication with housekeeping could have been better, as I had to fight to get into our room on time.

Clean and comfortable. Good size room, plenty of space to relax and lots of storage. Partial lake view was a nice bonus. Great views of the city from the pool and gym. Great location close to Michigan Ave, and the shoreline. Easily walkable, but plenty of cabs available too. Staff members were friendly and helpful. Decent value for money especially on a holiday weekend.

Decor felt a bit tired in places, particularly bathroom. Lobby was a little soulless, perhaps needs a coffee bar or something. I didn't take up the option of the breakfast as it felt expensive (at around $20) and there were lots of great places close by.

Close to everything. Very friendly staff. Room service always had the room all tidied up and clean when we came back in the evening. Helpful friendly valet. Easy and convenient self park options. Great room set up and awesome indoor pool with a view. Fridge and microwave in room. I liked the brand they use for shampoo/conditioner/soap and I like that they have actual full bottles in the shower.

Some of our outlets didn’t work. It would also be cool if there was a port in the room that took apple charge cords because I didn’t bring the adapter for them thinking a hotel of this price would have them in the room. The sound insulation is pretty bad. You can hear everything coming from the hall and the room next to you. Which also means they can all hear you. The shower curtains are poor designed and water gets all over the floor whenever you take a shower.

Property is aging but cleanliness was really good. Staffs were communicating regularly and took care of our small requests. Bellmen were excellent and provided helpful information for food, shopping, etc.

Wish it was modernized, furniture were old and looked tired. Shower should have a handheld shower. Trashcan in the bath should have a lid.

We stayed in a suite facing the lake. The view was great, but the window was not that clean. The room itself was OK, but the sofa bed was not very comfortable.

The fact that they accidentally overcharged me. Fortunately, I realized there was a mistake in the billing and they solved the problem and told me the misunderstanding was a result of my booking the room through booking.com. I was surprised to have this happen for the first time in years booking hotels through booking.com.