Been here a number of times. It's fine, has clean rooms and overall "Hyatt quality". Having the bar downstairs is nice, if you're into that, and the breakfast was pretty good. I'd be fine staying there again, though I may also try other nearby accommodations as well.

Having stayed there a number of times, i just note a bit of a "rundown" feel to it. The room I had, for example, the toilet looked like it had been around the block a few times and a maintenance guy had to come up and replace the constantly-running flush valve (service response was great though). The room and facilities overall, while clean and nicely equipped, just seemed like they could use a refresh.

Valet service was exceptional Front desk service was exceptional View was fantastic On-site restaurant was great Pool & Gym were great Location was outstanding

We booked a room with two full beds but received a single king. I was there with my adult daughter so we made it work but we would've preferred separate beds. There should be a shuttle available to spots within one mile. No access to a microwave to heat leftover food. Expect city noise with this location.

TO start, the staff was AMAZING!! The people at the front desk, specifically Diana, were absolutely wonderful and welcoming and very helpful in helping us choose restaurants and activities in the area. The bar staff were also terrific! Anthony and Gaby were so fun and made some delicious drinks! Our room and view were beautiful! The location was ideal to be able to see all of downtown.

The shower water pressure was less than desirable. It was so weak. The pillows and bed in the room was not super comfortable.

The room was clean and the mattress was VERY comfortable. The staff was friendly and helpful.

I didn't like that there's not both a bottom and top sheet on the bed. The duvet was thin, as were the extra blankets we requested. Also, there was no information about the hotel or the amenities in the room. I didn't know where the ice machines were, what the WiFi password was, etc. Finally, there no advance info about where to park if taking advantage of self parking. FYI - it's across the street from the hotel entrance marked Gate 1.

location close to night life, water was HOT just they way I like it, many pillows on each bed with multiple firmness selections, indoor pool was great to use,

Breakfast wasn't included, shuttle service lost my gift bag I left on from the airport, room had a few items left from last guest, valet parking area had dirt and cigarette butts in corners of building. Clerks could not make a reservation for me, I had to make it online myself, when I did it was through a third party that charged me more and not the room I wanted.

With it being attached to Rupp Arena was great for the concert we attended. The staff was amazing. We had issues with our room missing a drawer and they moved us rooms and took into consideration my son loves being up high.

You could tell that they are trying to improve the property but there were patches of paint missing, the carpet in the hall was not tacked down well, water damage on the shower, drawer missing, and a cloudy window.

Good location. However, there were no room slippers. Additionally, the coffee machine was dusty and dirty. I ran 10runs of a water and still kept getting dirty water with chunks of coffee powder. Eventually, I gave up and didn’t have any tea throughout my stay. The breakfast at the hotel was excellent.

Coffee machine and room amenities.

Beds super comfortable. Being attached to Rupp was excellent. We had a plumbing issue, and was taken care of fast. Valet parking was a great feature, although slow to respond. Will definitely stay again for Rupp events, ease of use is great!

No microwave in the rooms. Does have a refrigerator which was great as I could keep my insulin refrigerated. Hotel was very busy, long wait to the elevators, but most of us didn't mind the wait.

Room was exceptionally clean. Bed and pillows were comfortable with bed height just right. Location is convenient to downtown with easy walking to shopping. All staff was extremely friendly and helpful.

Parking across street not convenient. Although was told parking ticket was verified, at exit gate it wasn’t recognized as such, so paid for parking since pouring down rain and didn’t want to walk back across street again

It was attached to the Rump Arena. I didn’t have to drive or look for parking for the convention I was attending. The price did include breakfast.

I thought the price was high. But, I guess I was paying for the convenience of not having to deal with driving and parking issues for the convention I was attending. There was also a volleyball game going on, so I guess that was the reason for more price gouging.