The staff at the desk were very accommodating and helpful. Very polite and would recommend this hotel. I stayed for 28 days and had to leave for 24 hours that was frustrating cause am coming back the next day lost our home on fire and literally was hard to pack and find a hotel that was close to the Red roof inn on elkridge landing rd. That's all I would say was hard

I didn't like that you can only stay for 28 days I lost my home on a fire I've been a Red roof inn customer for 2 years straight not a day missed and had to leave and I'm coming back that's just really hard

Ive stayed here a lot over the years and ive always had a good stay. The staff has always been really nice and helpful. The rooms are always clean. And its not super expensive. Only hotel in the area I will stay at when I need one for convenience because I work at rhe airport.

The only things I dont like is the lighting in the room aren't the best and the bathroom the doors for some reason always have a bit of damage to it and the tub seems old. But those things are just minor that dont make me not want to stay there.

As a business owner, I'm real big on the whole customer service experience. Overall it was a great stay, with the majority of the staff being polite and attentive. Within customer service I understand and respect the whole corporate structure of policy and procedures, but at the same time good customers service takes a huge balance of common sense. There were a couple of staff members that need to retrained, trained or made more aware of how valuable that simple asset can add to the customer service experience.

Im very frugal, when it comes to spending my hard earned money, but I'm far from being cheap, I selected Red Roof Inn for the price and convenience. What I don't like is being talked to in a condescending way by someone that feels privileged to wait on you, when you're spending your money. A couple of staff members had very rude tone and temperament and were tone death to good customer service. Although management got involved and most impressively took responsibility and offered to make things right with a discount and upgrade, which was a positive. Other staff members saved it from being a nasty situation.

My hotel room was the double bed premium optionand it was very comfortable with clean beds, soft pillows, and a calm atmosphere. Everything looks neat and tidy, and you have easy access to Wi-Fi, a TV, and mini-fridge and microwave. Just the right place to relax and recharge during your trip.

Need to have a water cooler to refill bottles. However, the stuff were friendly giving Mr bottle of water when I needed

I like the closeness to the airport and public transportation and that they had shuttle services to and from the airport and rail stations, AMTRACK and LIGHT rail. The Staff were extremely helpful and friendly to me during my stay.

What I thought could have been better is a greater selection of Restaurants and Food outlets in the area, but that is not the hotel's fault, that is just the way it is in the region.

Very close to BWI airport; easy to use free, early bird shuttle to airport; room had mini fridge and microwave; good price; room was clean; good hot water/pressure in shower.

The bathroom was very small, you had to move a certain way to open/close the bathroom door…but the sink and mirror/vanity were separate and in the main room so that helped.

Our rooms are clean and quiet. One of the best perks for us was the location so close to the airport. The shuttle staff was fantastic! We left at 4:15 in the morning and got back from our trip at 11:45. Everyone was still cheerful and happy! We also used the on-site parking which was so convenient.

Everything was fine.

The hotel is perfectly placed and priced for a one-night, no-frills stay near Baltimore/BWI. The room was very clean, the property is well-maintained, and the staff is very friendly and professional. There are nearby hotels with great menus and bars, or a McDonalds if one wants something quick to grab and go. The towels are of a nice quality and plentiful. There is also a well-stocked vending area with a microwave.

The electrical outlet beneath the desk was loose so the lamp kept turning off and on, requiring jostling the cord into position to keep it on. The in-room coffee maker was broken when I arrived. The tub was a bit slow to drain when showering - easily overcome by rinsing feet before stepping out of the tub.

Shuttle service was really efficient. The following morning we had to take the amtrak and they took us to the station directly, which we really appreciated. Room was spacious and check in and check out was easy. There were elevators to the 2nd floor.

There was some weird stuff going on in some of the other rooms.

You guys have better rates than most places and also allow pets which a lot of places don’t and it’s very convenient for us pet owners 🙂

I was on the third floor and the ice machine hasn’t worked since I checked in which has been 4 nights now so I’ve had to walk all the way to the office a few times a day to get ice. Also the elevator wasn’t working all day today which kinda sucks when you have your hands full of things.