The room and property were lovely and the location was excellent.

This property relies on Openkey for checkin and checkout as well as opening the door to the room. During our stay, we only saw cleaning people. When we checked in we didn’t know where our room was and were wandering around looking for the room when a cleaner helped us to find it. Open key had several door opening options and this staff member helped us to figure that out. There was a coffee maker in our room which did not work and there was no easy way to communicate this to our hosts. There was no one in the office when we attempted to speak with someone and we did not get a response to an email.

I Loved everything about this hotel. From the staff that was so warm and welcoming (shout out for Marc Anthony and Michael who made you feel like you were more than a guest from the time you walked in the door until your last minute walking out the door ) Loved the wine and cheese hour that they had for you. The convenience of the Keurig machines in the rooms to the breakfast area for coffee and tea at all hours of the day. The special touches that they made in the court yards and sitting areas with the lanterns. It was so spectacular. I have not stopped bragging about this hotel since I got home. I can't wait to get back there. Hidden gem for Provincetown. Thank you to you all for making our stay for 5 nights there spectacular.

Nothing!!

Staff were wonderful, we spoke with Marc Anthony several times who gave us recommendations for restaurants near by and was lovely. Everything was very clean, the hotel is right off of Commercial st and a short walk to the center.

The room we were in was right next to one of the entrances so it could be a loud whenever people came in as the doors are sturdy and close loudly. The biggest issue we had was that the bathroom was very small, which I usually don't care much about, however it was just physically difficult to move around in the shower. I will also say (and I believe this is booking.com or maybe my fault for not looking into it further) that parking is listed as "free" which is technically true, but it's very limited, I'd say maybe 5/6 spots? We were lucky and happen to get one, if not you'd have to pay at a public lot which I'm sure could make this affordable central location not as affordable as a hotel with guaranteed parking on site or close by for free.

The wine and snack afternoon reception was great. It was our wedding anniversary and Manager Marc Anthony sent a bottle of bubbly to our room and made sure we had dinner reservations for the evening. He sat in at the afternoon reception and gave everyone tips on things to see and do. He was very personable and helpful. He's the best! Adorable accommodations and the courtyard sitting area is very beautiful.

It would have been nice to have a pastry and juice available at morning coffee. Understandably local businesses are promoted for meals but local stores and bakeries could also benefit by being a source for those extras.

First, Marc Anthony - out main point of contact was exceptional. He gave us an amazing room upgrade to a spacious room, sent us a bottle of wine while we were in the spa - and overall, he made the entire stay a highlight of our entire trip. The property is beautiful, convenient, and having access to the spa facilities really makes a HUGE difference.

I really don't have anything to suggest as an improvement - the stay was flawless.

Great location very close to the main high street, with all the bars, eatery's, shops etc. The hotel was beautiful and eclectically decorated. Our room was comfortable and very quiet. We saw no staff so cannot comment on them, they use an app for you to be able to access your room. This was a little confusing for us and didn't help that were had a UK mobile phone, which made contact a little difficult. But it all worked out in the end and we were able to access our room without any problems, although slightly strange not see anyone. Enjoyed our two night stay, rained the whole time but found a great piano bar (Tin Pan Alley) for both evenings, good staff, great music and good food.

Slightly odd not to see any staff but didn't really cause a problem for us.

My room was spacious and clean. It did say it had a working fireplace which I couldn't seem to work. After a call to management, they came and had it working!

My only complaint, which really had nothing to do the Ellery, there was a gentleman who was having a heated argument with someone on the phone. I'm not sure if he was outside or in a room, but I could hear the whole one sided conversation with F bombs flying left and right.

Just a few minutes walk from the sea, the staff couldn’t have been friendlier and more welcoming.

Weather made the ferry an impossibility, and the bus ride is a long way and the plane is fairly expensive. None of these are dealbreakers, but worth bearing in mind. The welcome and idyllic location more than made up for it.

We LOVED our stay here. Property is beautiful and close to Main Street. Honestly, the best party was the amazing staff! Marc Anthony was so kind and knowledgeable. Took the time to write down a whole itinerary for us! Very thoughtful.

Doors are not sound proof. I can hear everyone who walked passed our room.

Staff was outstanding-- welcoming, informative, and helpful. Location was perfect-- close enough to Commercial St but quiet. Very much appreciated the vouchers for Far Land Provisions. The wine and cheese happy hour was an extra touch!

Room was very small. We had some difficulties with the power outlets.