Property and employees were great super kind and helpful ! Atmosphere amazing ! Complimentary drinks upon your arrival and all !

My credit card was charged a numerous amount of times for some odd reason and I didn’t understand why and staff was unable to explain it as well . Even after checking out which i didn’t stay my full two days that I booked so I checked out really early my credit card was STILL charged after leaving.

Easy access to the hotel. The staff was very friendly. Great atmosphere. The room was clean. TV channel selection was good.

Executive King Suite is a bit of an overstatement of the accommodations you get. For the most part it is just a typical hotel room with a king bed. The sofa bed was awful. The bathroom is small and the front of the toilet is too close to the wall.

The location is perfect due to its accessibility to I-94. It is also right across the street from the mall and several restaurants. The room was well-lit and the bed was comfortable. I also loved that they were able to accommodate my requests (high floor, away from elevators and ice machines). That level of customer service was certainly appreciated!

The bathroom could use some updating and I feel like it wasn't as clean as it should have been due to my having found stray hairs in the shower, a chip on the toilet lid, and the grout around the tile being less than stellar - that was a bit off-putting at first blush. Finally, the pillows are extremely soft. If there were a way for guests to have firmness options, that would be fantastic.

Attentive and courteous staff. Clean facilities.

Surge pricing. Stayed for graduation weekend at U of M. Double regular rate. $1300 for two nights stay. The football team stays here, so one would think that the hotel would not double its prices for parents of students for graduation week. But all the hotels within close proximity to campus do it. Basically pay surge pricing or don’t stay anywhere close to campus for graduation. Hopefully the hotel takes alll the cash to do some upgrades.

The room was very clean. I liked that the room had a fridge and a coffeemaker. I appreciated that they had a sign for my door to let housekeeping know I had a dog. The staff was friendly and welcoming. The outdoor courtyard was beautiful and relaxing. The location was perfect to catch the shuttle bus to the Ann Arbor Art Fair. I didn't have to deal with traffic and parking downtown.

Although the room was on the first floor, it wasn't near a door which made taking my dog out more difficult. The pet walking area was not easily accessible. We had to go out the front door and walk all the way around the building. Also, the ice machine was in a different wing so it was kind of far away.

Highly recommend. Excellent check-in--the staff member was courteous and made sure we were fully informed on the hotel and it's offerings. She even provided us a champagne toast while checking us in! The room was not large but very clean and comfortable (standard king), the shower pressure was excellent, and the a/c was a bonus--stayed cool all night and didn't turn off or moderate during the night as some places do--so we stayed very comfortable. We stayed on July 4, but the hotel was quiet. Lots of available free parking. It's near the mall and restaurants although you'll need a car to get to some of them. We were only there 1 night and had family in the area, so we didn't try the rest of the properties amenities and can't provide a comment.

Bathroom is a bit small, but very clean and adequate for our one night stay.

The property is very welcoming the staff was very nice and I love that they offered a complimentary glass of champagne. Rooms are very spacious and comfortable. The location is perfect close to mall downtown Ann Arbor and a lot of restaurants. I enjoyed my stay.

My heat didn’t go above 70° so it was a tad cold in my room and my water pressure was really low in the shower head

Front desk and restaurant staff were friendly and helpful. The Champagne reception was a welcome treat after a long journey. The room was clean and roomy. Having a fridge was indispensable. The location is alright if you hire a car or take taxies, though it is not terribly walkable to shops. There are a few corporate restaurants within walking distance.

The bed linens are a complicated mess for those accustomed to a duvet.

Very nice hotel with a welcoming lobby Entrance and great indoor pool facilities! The room was clean and beds were comfortable. Would definitely stay here again when in town.

We ordered a room with a King Sized bed and pull out couch, anticipating that this would be a standard Double Bed, where our two children could sleeop. Turned out the pull out was a small single (never seen a single pull out couch before?!?) which made it a bit challenging to fit three people in one king size!

I found it a perfect place to spend a few days in Ann Arbor to visit my daughter studying at Ross. The staff are very friendly , while not invasive of privacy. The rooms are spacious and well fitted. It counts with a nice gym and indoor pool. In my view it offers an outstanding quality-price value. I will deffinetly stay at the Kensington in my next visit to Ann Arbor. Thank you for making me feel at home.