Security was always out, which made feel safe. I didn't have to worry about my car in parking lot. Or worry about walking to the horseshoe beside it.

Yes, the hall ways to rooms are dark like and same with room with 4 lamps on dark. The pillow had smell like Frebeze spray on them very strong. Had to put a tee shirt over pillow to sleep. And people would shut doors very loud in hallway all night long. We didn't know smoking thur out buildings. . We have been quit for 2 yrs. I was ok with it . But husband said no return trip from him.

We traveled from Michigan to celebrate July 4th with family that reside in Tunica. I loved the fact I was able to do my usual workout while away from home and loved the workout room. The staff was very courteous and checked in to see if we needed additional towels. I liked the new additions of the air filter/purifier, air freshner, and water softener added to the shower. Last year, these things were not available. This is our " go to Resort Hotel " when visiting family. Loved it as usual.

I didn't have an issue.

Everything being open all night inside hotel.And it amazes me how even though I could visibly see people smoking in the casino ,I Could NOT smell it at all in the ehotel lobby .and BARELY SMELT IT inside the casino.. the ventilation system is AMAZING! An FYI. If you are diabetic or have problems with certain foods ,you might want to bring snacks and drinks .because the only thing around are the restaurants in the hotel and a place called " sweet tea" to get drinks ...which range from $6 to $20 even for water. Hope this helps someone

Would have been nice to have a microwave, a fan option in bathroom post using toilet, and had in bag in closet for dirty personal clothing. Nice to have clear communication about Gold members going in front of me in the Starbucks slash food service place near front desk. Also, not all had friendly faces or looked approachable. My friend made the comment to me that if a person doesn’t like their job, he/she should go elsewhere rather than spoiling other people’s mood. Had a blast otherwise in the casino and slept very comfortably.

See above.

The ambience of the hotel, price & food!

Some of the staff were personable, friendly, and helpful. Some of the staff seemed disinterested and that they'd rather be anywhere but there. I don't like being required to use a bell hop if I want to take my own luggage to & from the room. The hotel's entrance isn't designed to bring in your items to the room. There was so much trash on the streets to get to the hotel that was a bit sad to see.

My boyfriend and I came for a concert.The staff was very friendly and helpful. The room was clean but a little run down (carpet, loose tiles in the bathroom). Overall the whole casino was clean and well staffed. Just an extra bonus...the elevator is very fast

The only downsides of the stay was the pool (indoor) was closed which I was told is going to be permanent and our dinner at the MGM bar and grill was a total disaster. The server took our order and never returned... after forty-five minutes of waiting we asked the manager where our order was. She came back and honestly told us that our order had been sitting in the window and dried out . She put in a new order and comped the meal.We appreciate her honesty in the whole matter.

Everything was exactly what we expected. Beautiful place.

I had a problem checking into the hotel. I'm 75 YOA and have a hearing problem. The desk clerk Joy had a mask on and I could not understand what she was telling me to do and had to ask her several times what she was saying. She seemed a little frustrated when I had to keep telling her "I can' understand what you are saying". Besides that great time!

There is nothing in the location except for the Horseshoe and Goldstrike casinos. We liked that they were close together and that you could eat and play at both locations with just a walk across the parking lot. Spa located on the 17th floor. Spa service was great, reasonably priced. Drinks are free while you play. Lots of food optimism from quick grabs to restaurants. Room was clean. Air was clean.

The hotel is well maintained, clean, large. All of the staff we interacted with were super friendly, helpful, great attitudes! We stayed on 28th floor and had a great view of the property. Large tv in room was great. There was always a very pleasant & refreshing aroma in the lobby. The Sweet Tea Cafe has great breakfasts!!! And the casino was sooooooo much fun! Lots and lots of slot machines!! The live band was fantastic (Triggerproof).

The bed wasn’t the greatest. With only one person in the bed, it wasn’t too bad. But if there are two people, I would imagine rolling into one another. It is so soft it sinks down. Also, having a mini microwave in the room would be nice, and a brighter lighting option would also be nice….. just a little too dark overall. The casino should have better ventilation system to accommodate the tobacco smoke. Whew, it was overwhelming.

I was told at check that when I had 200 points I would receive $50 free play. When I went to get it,I was told I had waited to late to receive it. It was only good if I had asked for it in the first 24 hours I was there. Was not told at check in that there was a time limit on getting it. Seems unfair to me. Players club desk told me check in staff are not fully informed of the rules. Disappointed.