comfortable beds and rooms

you have a $50 up to $250 deposit that you know nothing about until you get there. they tell you it is on their website but not on here.

The rooms were very big and their location is great. The grandkids loved the little ice cream shop that is next door. It was very easy to find and the surrounding area has lots if places to go and things to do. The employees I spoke/delt with were very friendly and extremely helpful.

I did not like the fact that their pool wasn't up and running yet. Their vending machine area was lacking and their prices were very high! We were there from Friday to Monday and our room was not cleaned. Nor was the trash taken out. They did bring in extra towels and wash clothes on Saturday while we were out. The towels were left on table just inside the door. They were in a clear bag, lots of them. Any other hotel I have used cleaned room daily or at least asked if we needed anything done in room. Trash should have gone out daily and wet or used towels should have been collected daily!

The room was clean, large and extremely inviting. The furniture was impeccable as well as luxurious. Their was not a lot of wall art, which was great. The room did not need anything extra to compliment it. The towels were luxurious as well as the bedding. The room was extremely clean. Infact the cleanest room we have ever been in or seen. Believe me when I tell you, I inspected the room in every way. The heater in the room was fabulous as well as the floors were even warm. Now let me tell you this was a blessing and a miracle. The temperature outside was -6 degrees and the wind chill was -22. With a winter weather mix. Which means snow, freezing rain and hail. The sidewalks were cleared and salted. The staff and I do mean all the staff were customer service friendly, with smiles and an eagerness to please. Exceptional Service in every way. This was an important stay for me and my Mom. My Mother was having surgery at Cox hospital on the 16th. I was treating her to a hotel stay before her surgery as well as after her surgery. We live 2 hours away and I didn't want her to worry about anything. Also this was something that I was able to provide her with due to the fabulous pricing. My mother was having surgery on the 16th in Branson, MO. The ice and snow storm was coming an extra day earlier on the 14, of January. A day before we were scheduled to arrive. So I called the hotel and they were gracious and reserved the room for me a day earlier. They knew my Mother was going to be in the hospital on the 16th of January and she was coming back to the hotel with me for a night and day after her surgery. So this hotel room was of the upmost importance for her pre surgery as well as post surgery. For my self also, so I could be available for her as well as close to the Hospital. We were so impressed by the hotel and staff that we plan to stay there at least once or twice a month. We suggest this hotel.Thank you and Blessings to all. We appreciate you. Sincerely, Deanna

The only thing we were disappointed about was the Continental breakfast. Their really wasn't one. Their we're muffins that you buy from the dollar tree in wrappers, that were dry. Their Was a choice of the Muffins, Honey Buns and granola bars. No cereal or anything warm at all. The coffee was great though. Yet, if you're counting on eating breakfast at the hotel to start your day. I would plan on eating somewhere else. Their were no microwaves in the rooms. But their is one in the hotel lobby, that can be used 24 hours a day.

The hotel is right off the highway and close to the main strip. The rooms are a great size and the staff was really friendly and helpful. It was our second stay at the hotel. It is perfect for us.

It is well located close to almost everything.The room is big and very clean.The bed is so confortable.There is an ice cream shop just next to it.Very delicious.Th swimming pool is noce.

The room doesn't have a microwave but there is a fridge. The breakfast was nice but personnaly l didn't like it.Very less option.No eggs,no sausage,not hot stuff except coffee and bread to toast. When consider the price it is cheap and Overall it is a very nice place.

The staff was very friendly. It was quiet, considering where it's located. The bed was super comfortable!

The room wasn't fully cleaned. There was still food in the fridge from a previous customer. The sink had makeup in it. The other bed wasn't made, but the bedding was still in the room, not folded. But I understand they're severely understaffed, so I didn't say anything. I work at a hotel, I get it.

The motel was older but clean. I loved the fact that when I walked into the room after checking in the air conditioner was on! In many motels I have to turn it on after arriving. I also liked the fact the mini fridge was cool and ready to go. The bed was older, but comfortable and I traveled with my daughter and we had adjoining rooms. Normally we are 2-3 rooms apart.

Not that I was going to swim, but the pool wasn’t ready and it was June14th. The ice machine was also down. For both items we needed to go to their sister motel next door.

The staff was really nice and respectable. We were originally booked at the motel 6 but they said they did accommodate family of 5 so we switched to the Serenity Inn and no problems at all. Booking.com automatically put us in a smoking room but the lady who worked at the front desk(didnt catch her name) had caught it and asked if that is what I wanted since I had children, when I told her no, she switched me to a nonsmoking with no problems. Our room was right by the pool so that was definitely a plus. Overall, our experience was excellent and we'll definitely go back to stay.

The breakfast. It just says free breakfast, but the free breakfast consists just cereal bars and muffins with coffee and juice. We ended up buying cereal and milk for our room for the kids to eat breakfast.

Staff friendly and helpful. Room was great and my wife being handicapped with mobility issues, having to use a walker was able to maneuver around with her walker and the bathroom was big with handrails and shower bars to hold on to. Handicapped parking was directly in front of our room door. Room was clean and had everything we needed. Rates were awesome for the good room. Access to the strip was easy and just around the corner. I definitely recommend staying here and we will if we come back to Branson.

nothing

I really liked the room. When we arrived, they had the AC going and the room was clean. It was pretty quiet the whole stay. The check in was kind of tricky as the Lobby is not open 24 hours. We had to get our room keys from their "sister hotel" next door, as we arrived pretty late in the night. The staff were all very friendly though. Will defiantly be staying again

We had a jacuzzi tub room and we could tell that someone, in the middle of the night, was taking a shower in their room, as we could hear the tub in our room gurgling. Also, they did not have a big selection for breakfast. I know it is continental and not a hot breakfast, but just felt there could have been a few more options