This hotel combines the comfort of Airbnb and the luxury of hotel accommodation. The location of this hotel made it easier for us to travel through New York. My family and I thoroughly enjoyed our trip to New York because we had a very good accommodation. Perfect location, staff were very friendly and the hotel had all the amenities for the day we decided to stay back and relax. Breakfast wasn’t too too bad. It’s just breakfast!!!😁. By the way we stayed in one of the multiple floor rooms.

There was no kettle in our room

Staff was very friendly. Booking was easy, and pricing good. Room was clean, and had more amenities than I expected. Bed was pretty comfortable. Was great for a last minute reservation, and we enjoyed our night there.

There were some crumbs and such in the room, nothing major, but I did notice that. The only other thing of note, was that there weren’t to many breakfast options for someone with a dairy allergy, more options or better labels would be nice.

The suite was clean and comfortable with a kitchenette, living space, and large bathroom. The bed was very comfortable. The hot breakfast included waffles, eggs, bacon, and tater tots. We were very happy with breakfast.

There is a $50 hold for security, which I didn't know about until we checked in. They said it would be returned within a few days. I would have liked to know about that before check-in.

I stayed at this hotel annually before the pandemic when it was previously under different management as a Hawthorn Suites. This is my first visit since it became a Best Western and I am impressed by the upgrades to the hotel. Although I always enjoyed my stay before, everything feels more modern now. The room was clean and comfortable, and the AC was good. Staff were helpful and friendly. The morning breakfast was good quality. Overall the stay was excellent: I look forward to returning next summer. Highly recommended for British visitors to the Hudson Valley.

My kitchen had very limited resources, which made it difficult to cook meals. A fuller range of kitchen utensils and crockery would have made this a 10 star rating.

The staff on the desk were super helpful and friendly. The room size was great. The breakfast was good and again helpful staff with a warm smile. However, we are not used to paper plates and plastic cutlery. Concerns for the environment came to mind. The bed was comfortable, thank you. We would return again. The laundrette was a useful asset.

The daily emptying of bins would have also been appreciated. The change of bed linen halfway through our 11-night stay we had to initiate. On receiving a bundle we had to change the bedding ourselves. Housekeeping did change the towels halfway through our stay so why not the bedding? The pop-up sink did not work for seven days even after several reminders. The squeaky bathroom door did disturb sleep on the first night.

Staff was exceptionally friendly and helpful. Really embracing the meaning of hospitality which seems to be in short supply these days. Thank you for taking such good care of us!

Bit of a smell from the cleaning supplies when we arrived in our room, I'm sensitive to smells so we had to air it out a bit before getting comfortable. Would prefer more natural cleaning supplies but glad they are keeping things sanitary.

Location, free breakfast, friendly and helpful staff.

Dishwasher was out of order, most of the dishware/cutlery missing, flooring by toilet/shower had water underneath, blankets stained, overall a little rundown. A general comment on pullout couch mattresses: Why are they still basically springs wrapped in a sheet? Would the hotel managers sleep on those? Hardly. Do your guests a favor and get a foldable cold foam mattress!

Good place and nice people

Kitchen with no enough equipment, no pan, no strainer, not enough table set for 4. Surprised to have an oven but nothing to cook. Please make an effort otherwise why to rent a place with a kitchen? An other subject the breakfast is very standard, and when arriving last jour no refill, so poor choice. And why everything is in plastic (table set, plate,...) you can do better with low cost for the planet.

it was spaciousness, very clean, the staff was really nice and for the price the breakfast that was included was good. I also liked that there were a lot of places nearby like a walmart that was a 3 minute drive away. I will stay here again if i’m in the area again.

the pool could have been bigger but that’s it

I enjoyed the clean facilities, rooms and breakfast area. It was in an ideal location for all 3 facilities that we were there to visit

The room we stayed in was at the very back of the complex and it made it a little difficult for the older ones in our group to make it to the breakfast area