The staff were all friendly and accommodating and the check in was quick and professional. The room was a good size, was modern and the kitchenette was an extra that I wouldn't expect in this priced hotel. Bathroom was clean, spacious and functional. The bed was large and comfortable. The TV, air conditioning and the curtains all functioned perfectly, which allowed for a really pleasant stay. I mention these as our trip saw us in multiple hotels throughout the States and some places failed in these basics. The free breakfast was good, without being great, but had all the buffet options, so most people would find something to eat, to start their day. We joined the hotel club for free, which allowed early check in and late check out. If you want a very reasonably priced hotel, with great amenities, very friendly staff, that's very close to Manhattan, I thoroughly recommend this establishment. In relation to the location of the hotel and some of the negative comments left by others - It's a five-minute walk to the subway and yes you walk past some groups of people of different ethnicities hanging around the markets/shops, but at no time were we hassled and we walked through the area multiple times, at all hours of the day and night - and not that this should matter but we are Caucasians - and we got hassled for money in Manhattan, multiple times, as happens when you travel to any big city. We used Ubers when we went out to eat at a couple of local restaurants, because it was pretty cold, and the trips were $10 USD or less. If you think I'm promoting this place too strongly, feel free to check out my other reviews - I always give an honest review because I would want to know as the proprietor of an establishment, what I'm doing right or wrong, so my business flourishes.

Nothing. I think this place is great value for money.

The property was modern and updated with comfortable common spaces. The room was well laid out with new fixtures and everything in working order. The desk was actually an ample size, the kitchenette perfect. The bathroom was perfect. The hotel is a short walk to Queensbridge/21st Street subway station where you can catch the F line right to Lexington/63rd street station in Manhattan (a 10 minute ride at most). That’s a major selling point.

No complaints really. I wish the room had more storage for clothing (the closet is fine but drawers would have been nice). The neighborhood is not particularly picturesque (Long Island City isn’t Astoria) and there aren’t a lot of dining options. The property warns guests that it’s a working class area, which itself isn’t an issue for those of us who live in larger cities. But suburban tourists might be surprised.

The hotel is very well equipped and all the staff went above and beyond to help with anything we needed. The rooms are clean and a good size. It takes approximately 20 minutes to get to central Manhattan, which is super convenient, by direct subway line. Breakfast suited us very well too.

The area felt safe but a bit dirty, although I completely understand this has nothing to do with the hotel itself, which was spotless. The price seemed expensive to us, but that's NYC, I guess!

Hotel is excellent, well maintained and clean though neighborhood seems poor (but quiet enough and did not feel dangerous). Close to subway so easy to get around. Breakfast modest but adequate and generally very happy with the hotel facilities. Some restaurants and convenience stores close by. Staff in particular were very helpful and went well out of their way to help us. On arrival my wife dropped her bag in the taxi and did not discover it until after the taxi left. The reception staff spared no effort in trying to contact the driver via the driver number in the receipt and eventually we were put in touch with the driver who returned the bag with all contents intact. I cannot praise the reception staff highly enough for the effort they put into helping us at this difficult time.

Nothing to dislike though it seemed strange that the hotel was so good in what seemed a down market commercial neighborhood.

Alice was very friendly and helpful!! Rooms were clean, but I would prefer my room to be cleaned daily… not every other day… even if sheets aren’t changed, making the bed and touching up cleaning is part of the price. The breakfast staff was extraordinary, they kept things full and cleaned up… helpful if a bagel got stuck in the toaster… never once had to ask for things to be refilled… they made sure everything was always replaced and ready!! Way to go breakfast workers!! Outstanding job!! ❤️❤️

I requested a Manhattan view and didn’t get it, it was disappointing, but was able to enjoy the view on the rooftop.

Quality/price very good. Standard breakfast with many choices of food. Clean room and modern design.

Thermostat is not accurate sometimes is hot sometimes is cold and you have not access to fan control or heat or cool. Only auto and low fan… The toilet was broken and there was a bag over the smoke sensor!! Very dangerous and means the cleaning person didn’t pay attention when was cleaning. The location is not very safe, especially night time and if you are a woman.

My husband and I in the past when booking with hotels have found it to always be either unclean or half clean!!When we got to our room we were very pleased with how clean everything was, even the bed which was very important to us. The hotel staff even left a cute decoration on the toliet paper which was such a cute touch. Makes you feel cared about :)

Honestly the only thing i didn’t like with the hotel was the parking, they only had valet parking and valet is only open during the day from a certain time. We found parking on the street that was only 6 minute walk which wasn’t bad at all. It only felt longer when we walked during the day to the car but overall not too much of a big complain!

The staff is hands down the best asset of this property. There’s always someone there to answer to our needs. The free buffet breakfast makes the value better. The rooms are decently sized. Special thanks to the manager and staff during our stay for the extra treatment of our room when we checked in when I mentioned of our special occasion.

The location is not for everyone and the amenities are limited. The breakfast area has limited seating that can easily run out on busy mornings.

Everything

International visitors have to wait 4 weeks to get deposit back. Many rules are not outlined in the Hotel information. I opted to pay at the hotel and there was an attempt to take money the day before. Also a message was sent to me while I was airbourne with a deadline time to respond. Then I was threatened with a cancellation to my booking. Location very noisy.

Polite, helpful and humorous front desk! Room was clean, access to roof and partial views of Manhattan, great breakfast and we felt overall safe walking home from Melrose Ballroom about a mile (20min walk) at 2:30am. I added photos of the roof top views!

The bed was a tiny bit too soft for me, but that’s just personal preference. I cannot speak on noise as I bring a noise machine when I sleep so I didn’t notice any outside or hallway disruptions.