Location of the hotel

The hotel was overpriced. The vibe and decor was average and did not exceed anything above Hampton Inn

Excellent location, super friendly and courteous staff.

Under renovation. Not quite up to par

Bed was very comfortable - we ordered those same pillows for our home. The provided toiletries were great - I have very sensitive skin and had no problems with them. The water pressure in the showers is excellent! Room was clean and spacious. The staff were professional and friendly - front desk, cafe/bar and the cleaning staff. My husband and I won’t stay anywhere else when we visit Asheville for concerts. Huge food portions! If getting the breakfast burrito, you may want to split a single plate with your travel partner if you aren’t solo. Excellent selection of ‘grab and go’ food and drink items available.

The server at the cafe during breakfast was not very attentive or efficient. Very sweet young woman - there is some room for training and improvement. That’s honestly the only critical thing I can think of.

The first stop on my solo road trip was an unforgettable experience. The town I visited was incredibly beautiful and the people were so friendly and welcoming. There was so much to do in this charming town, from visiting local shops and cafes to exploring the picturesque scenery. The place I stayed at was clean, well-designed, and incredibly comfortable. I couldn't have asked for a better place to start my trip. I am so grateful for the decision to choose this town as my first stop, it truly set the tone for the rest of my journey.

Not one thing.

I love how clean the facility was and the view was excellent. The staff was very helpful in pleasant.

Well I was trying to sleep in and the alarm clock went off at 6:00 I guess whoever stayed there before or somehow it got set I was so mad it woke me up. The pillows were a little too fluffy or it was just a wake-up call to tell me that I need to buy new pillows at my house.haha.

Location in downtown was close to everything. Room was relatively large, bed comfortable. Valet parking was convenient.

Would have liked free self parking. Our room on 3rd floor looked at the side of building and a parking lot rather than the nice view in all other directions. Omelet texture was a little strange.

The fire alarm went off and we were on the 12th floor. I did have to walk up and down the stairs to get back to our room. The most difficult thing was a communication from the management. No one said anything about what the problem was for quite a while, and most of the Guests were left in the dark. The communication around this particular event could’ve been much better. At least one employee should’ve been walking around the lobby area sharing with the guests what the problem was and when they could go back to their rooms but no one came forward to offer any communication.

This is our favorite hotel. Super clean, beautiful views, very courteous and helpful staff. Nice snack selection, nice full liquor bar. Great coffee shop for the morning latte. Great valet service. And this last stay, we were there looking for wedding venues. The manager upgraded us to a penthouse suite, which was absolutely stunning. I'm already planning on booking a penthouse there for our wedding. We just love hotel indigo Asheville. Highly recommend!!!

Everything there is perfect

Breakfast was a bonus. Breakfast staff was efficient & nice. Valet parking staff was AMAZE BALLS!!! On top of it and we made multiple trips per day during our 4 day there.

It’s not that I didn’t like it, the decor was interesting but not as interesting as some other hotels we had stayed at recently. ie bathroom wall color w/ tile in bathroom & accent wall in room seemed not the correct shade of periwinkle in keeping with the rug color.

The facilities at the Indigo are extremely comfortable. I always have a hard time falling asleep away from home but I went to sleep like a baby at the Indigo. I also found the bathroom shower and vanity spacious and very spa-like.

The Indigo is seen as one of the most upscale hotels in Asheville, however their customer service is sorely lacking. My husband dealt with a man at the front desk who was extremely condescending and rude. I also was dealt the same type of attitude when I called about two emailed receipts that I had received, which I needed clarification on.