TRU is a new (to me, anyway) brand under the Hilton chain. This one shares a building with a Hampton Inn. Everything here was new, squeaky clean and very contemporary looking. The other half of the hotel is a Hampton Inn, a much older Hilton brand. I guess they are trying to offer two options under one roof: the old and familiar and the new and glitzy. Or, are they phasing out Hampton? I don't know. Anyway, the room was clean and nice, the staff friendly, and we got a good price for a quick stop on our way elsewhere. No complaints.

The location is reasonable close to the motorway, and the name implies it's close to the airport (I was driving) but there isn't much in the way of food, or anything else, in the immediate vicinity.

Close to the airport with a free hotel shuttle. All staff, including the shuttle driver, were friendly and helpful. Answered all my questions, willing to help and assist wherever they could to make us feel welcome. The hotel had a clean, fun, friendly vibe. Breakfast was well thought out with something for everyone. Pool table, TV, food and drinks around the reception area was a bonus. Rooms were on the small side but well thought out, clean and with everything you need.

Beds super comfy. Great workout room. Loved the little shaving shelf in shower. Staff were amazing. I arrived at 10pm and had to leave to the airport next day by 5:30am. When I scheduled the shuttle they realized I'd miss breakfast and quickly packed me a sack breakfast to take with me. Extremely thoughtful and it was a godsend.

The black out blind was dark. However, there was light coming in from the sides and as I faced the parking lot more light than I would have liked. Slept very well anyway.

8/202 I loved everything about this hotel, literally everything. To be honest, I feel picky when rating hotels because I’m a light sleeper and usually only like to sleep in one place (my bed). The hotel was very clean, modern and the rooms were quiet. The service was excellent from before checking in and all the way through checkout. The staff made sure we had what we needed, our accommodations were met, and I honestly loved that they emailed me the receipt before checkout and the final receipt at checkout (why can’t more places do this?) Can’t forget the complimentary water at check-in… they knew we were dehydrated. There was many chairs and places to lounge/ relax. Almost every seat and table had a USB port and outlet to plug-in your electronic devices. I didn’t get to checkout the bar, but it was lively. The gym was outstanding and wasn’t solely cardio machines, but actually had weights. So 10/10 there. I would revisit again, and definitely recommend this hotel. Even if you are visiting Downtown, the drive was only about 15-20 minutes, so it was well worth it to have top notch service and quality beds / sleep. If your bag gets lost in luggage, no worries, the rooms have body wash, shampoo, conditioner, lotion and hand soap. The desk was WELL stocked with goodies and necessities too. Final comment, I liked that the AC unit was not the loud type that wakes you up every-time it kicks on.

My only wish is that they had regular scrambled eggs without bell peppers for breakfast.

The breakfast was much like home. There was a variety of choices and the hot food was hot, the cold food were cold. The setting was very comfortable. The people that was sitting with other people were very polite as to not be loud and obnoxious using inside voices allowing guest to sit and eat comfortably. This is the 3rd time I booked at Tru and every time I visit Charlotte I will be staying there. The staff was helpful and ver friendly. Answering any question and making sure your stay was a good one. Love, love this hotel

Actually my stay was what I expected so there isn’t much I could say on a negative note, because my needs were met and I didn’t not have one problem.

Tru Lake Pointe was conveniently located next to the airport. I was shuffled to and from the airport with car parking the duration of my trip. Everything went as planned and the property was very clean and had everything I needed. Each staff member was helpful either over the phone or in person. The breakfast spread is for champions! Thanks Tru for making my stay nice.

The shuttle service had a longer wait than told on my request Rivne picked up from airport. May have been a miscommunication. I waited 30 minutes.

we stay here frequently, unfortunately, for this visit, our plane was diverted to another airport in another state, and we were unable to stay. We called the hotel, and they would not offer us a refund. However, our car was there from staying the week prior before flying out. We had to pay an Uber to drive us to Charlotte North Carolina to pick up our car and when we arrived the front desk staff let us use facilities, gave us some bottled water, and even let us enjoy the breakfast after our overnight stay in the airport in South Carolina. While we were disappointed that we were not allowed a refund or a future, stay credit due to circumstances beyond our control, we will probably still use this hotel when we travel from a Charlotte in Airport. Staff is always very friendly.

did not offer us a goodwill, future state credit, when our plane was diverted to another state, and we were unable to arrive.

Was nice and clean - we were there during the hurricane and even tho they were out of power we were still able to do basics. Staff worked very hard to provide hot tea and coffee and what they could for breakfast.

We were there during the hurricane and we didn’t have power but were able to take a shower with cold water and brush our teeth.

Everything was spectacular. The hotel was very clean and comfortable. Location was just what we needed close to the airport and easily accessible the free 24h shuttle was also a plus. Also all the staff we encountered were wonderful so polite and helpful. I would definitely stay here again if I need to

The shower was nicely warm. Breakfast was good too with many options.. Shuttle to the airport is fine but you have to book it at check in.

You have to call to get the shuttle to pick you up. Very impractical for international travellers who do not have a us phone. Some parts of the room were not very clean. There is not in build ac heating in the rooms so there is a heater inside the room which is quite loud