There was an issue with booking on our part, not the motels problem. Without going into details the manager helped us out and took cate of the problem. He did not have to, being the fault was mine. Very good staff, quiet, and clean. Location is on west end of town just past the fairground, so keep that in mind if you need on east end. Will stay there again and recommend.

Shower head didn't move. After a long day of dirt biking I got into the shower and set it on message. Wanted to lean against wall and let water beat on my back. The shower head would not angle to do that. Only sprayed into middle of shower. May have just been my room that was that way.

I had a very nice stay. The room was cozy and comfortable. King bed very comfy, and everything was good. Castlewood is a very small motel, but it is a quaint and comfortable place, with rockers outside the room to relax in the evening, and a small swimming pool, nice and clean. The hosts are a family who live on site, and they will tend to your every need. I definitely will stay here again next time I visit Maggie Valley!

Nothing.

The location makes this walkable for most things in Maggie Valley. It’s safe and comfortable. They allow our pets which is a major plus. The staff is amazing, super sweet and helpful. I have nothing but good things to say. I also found out the owners are from the next town over from us in Tennessee, so I appreciate supporting my neighbors!

Nothing! It’s quaint and quiet. Very peaceful.

Made reservations had 2nd floor. The lady that checked me in. She went up and beyond to get me a bottom floor. Recently had hip replacement stairs hard to do. She was excellent loved her. Hope things work out for her. Rooms very clean, seen no bugs always plus. Was pet friendly we smoked but did not mind going outside. Had rocking chairs at every room.

Nothing everything was great!

Great location to everything in Maggie Valley. 10 minutes from the blue ridge parkway, lots of cool shops right next door within walking distance. Rooms were decent for the price, very quiet area with lots to do!

The driveway in and out was pretty steep causing my vehicle to bottom out every time I entered or exited. Small parking lot and half of it is reserved for the mini golf business.

Room was clean, bed comfortable, great location.

Had an electrical problem on the wall the TV was on. A jacuzzi was in the room, (not a perk for us) no light, no tv. The manager tried to repair it when he came back from an errand. He couldn’t. My husband is an electrician and made the quick fix repairs needed. He showed the manager how to fix it should it happen again.

the room was newly renovated, carpet clean, conditioner was old but working fine. New TV, chairs and so on. Overall, pleasant and very clean and safe.

few small things, like there were 2 WIFI network to connect and only one worked (took some time to figure that out), no exhaust in the bathroom but there is a small window with a nice view of the greenhouse (very private window, no one can look into it! so its not a concern)...

The rooms are very clean and comfortable. Staff was friendly and accommodating. Location is premium and cannot beat the value for a stay in The Valley. Would recommend to friends and family!

It was a frigid, snowy night - no heat in the bathroom so the tiles were like ice cubes. Still overall a pleasant stay!

Great location, friendly staff, clean rooms. Loved the rocking chairs, pool, and mini golf next door. Very closely and central to all Maggie Valley has to offer including their car shows!

Parking gets crowded quick.

The room was updated a bit and clean which made the stay very pleasant. Close to the slopes and good value for double bed.

The stairs to the upper level were slick and steep which made it a bit harder when walking up and down with luggage.