Front desk staff, Robin, Brandy and Kathy were great. They are super nice, helpful and accommodating to guest's needs/requests. Manager (George) even noticed that my car windows were down and informed me when it had begun to rain, which was greatly appreciated. Having a full size refrigerator, kitchenette with a cooktop and a dishwasher, is great and allows for meal prep rather then having to rely on takeout/ fast food. Pet friendly Free laundry Great location Comfortable rooms and good layout

So much was great, however the side guest door's lock was broken for my entire recent 3+month stay, awaiting a part to come in to be fixed A big part of why I choose Candlewood is easy entry/ exit (away from center) due to physical disability needs and PTSD, and it being broken was a daily issue for me. It should be noted that after I voiced my struggling to staff that they offered for me to call them to come to the door to let me in if they were available. Which was a wonderful gesture, and I did so a few times when in severe pain, but I felt uncomfortable requesting that, routinely.

There was no breakfast

The staff at our check-in was not welcoming or friendly or professional. We asked about local eateries for recommendations and we were told to "just google it." There were no smiles, no extra chatting, just very bland. The staff at check out was very nice though.

Amazing big room with kitchen. Perfectly clean. Laundry for free. Large clean pool and good gym. Helpful stuff

The hotel offers the convenience of taking food from the mini store on the ground floor. However, they only provide automatic payment using the card on file from check-in, with the total amount debited at check-out. Unfortunately, at check-out, I found it impossible to obtain a detailed statement of the items taken. They only provided the total amount without itemized costs. I recommend recording the cost of each product every time you use this service to verify the charges later

Honestly everything about this stay was amazing. My boyfriend and I stayed in August of 2024 and it was a wonderful experience. The staff was amazing!!!!!!!!!! They were so helpful. It was very clean and if you needed anything at all they tried their best to get it to you. There was a leak at the hotel and they cleaned it very quickly and called every single room to update them. I would HIGHLY recommend staying here.

The sheets would not stay on but it wasn’t that much of a bother.

the availability of complimentary laundry facilities. the housekeeping staff and their friendly help when asked for something. easy access to hwy and shopping for groceries and staples.

when I booked I thought it was much closer to the Lancaster amish. while the drive wasn't bad i was hoping to be closer. not anyones fault. maybe the description could've been a bit more revealing. the frying pan wasn't teflon so it was caked with old stuff not removable with dish soap, luckily I had a scouring pad (sos pad) that cleaned up the stuff.

Clean. Very reasonable rates. Staff was very helpful. They had a pool and workout room and a pantry. Quiet place too. Comfortable beds. And I could bring my cat.

No breakfast. However, knew this in advance and brought some food, plus they had items in the pantry that could be eaten for breakfast too. However, it’s helpful to have a breakfast available for everyone. It was the first time I’ve ever stayed anywhere, small or large, that didn’t have breakfast.

I liked that the location of the hotel was close enough to the highway and to local restaurants and stores. The room sizewas perfect for a long weekend getaway. Room was clean, towels were clean an soft, the amentities that came with the room/hotel were perfect. The staff was great. Check in/out was easy. The hotel outside property was clean as well. Parking lot was nicely paved and plenty of parking.

Not much -

WE NEVER STAYED AT A IHG HOTEL BEFORE. SO WE WERE SO SHOCKED TO SEE A FULL KITCHEN IN THE ROOM, THE ROOM WAS PERFECT FOR 3 ADULT PEOPLE. THE TABLE WAS PERFECT FOR EATING AT, THERE WAS EVEN A RECLINER IN THE ROOM. THAT WAS PERFECT FOR ME BECAUSE HALF THE NIGHT I SLEEP SITTING UP AND THE RECLINER WAS PERFECT PERFECT FOR ME. THE STAFF WAS SO FRIENDLY AND HELPFUL IN EVEN BOOKING OUR FUTURE STAYS FOR THE REST OF THE YEAR AND WE JOINED IHG REWARDS AS WELL.

YOU NEED MORE HANDICAP SPACES FOR PARKING. THERE WERE ONLY A COUPLE IN FRONT AND 2 IN BACK AND EVERY TIME WE CAME THEY WERE TAKEN.

I like the convenience of the location and it's a good value. Staff was available if there was anything that you needed other than that they left you alone.

This stay was a little different than previous stays. There was a change in management and it was noticed. The room was not as clean as in previous stays and there was a lot of noise at night from the upper floor.

Great room Great location close to where we needed. Having a kitchenette was a plus .

Not that it was a deal breaker but was very bummed the pool was closed due to maintenance issues for our stay. We were excited to have a pool another reason we chose this hotel. Also Not a big deal but in our room the water in the shower ran constantly. We just shut bathroom door so we did not hear it threw night.