We only spent one night here. We were in town for a family member having an organ transplant. The staff was wonderful. One of the housekeepers overheard that we wouldn't have time for breakfast, and she made us to go bags. She told us we would need food to keep up our strength and get through the long day. She was a bright light in our day. The receptionist was also very personable and friendly. The room was clean, comfortable, and very cozy. One of my best hotel experiences!

The hotel staff were amazing!! We really appreciated that they seemed to go above and beyond, despite undoubtedly being overworked during such a busy game weekend. Demonte in particular offered to bring pillows up to us when we requested more, depsite assuring him it would be okay if we went down to meet him. They just seemed to go above and beyond. Also, the shuttle and shuttle driver were more that accommodating for getting us where we needed to go, whether it be the trolly for game Sunday or the pickup/drop off at the market Square. He seemed like a great guy.

Pillows were a bit thin, we had to request more.

The room was awesome! Comfy beds, great water pressure, hotel breakfast was great, very convenient place! We really enjoyed our stay!

The bathroom door doesn't have a lock and slides, can be very difficult especially with a little one. Also no exhaust fans on the bathroom.

Bathroom very clean. Room was clean. Beds were comfortable. Air conditioning worked great. Breakfast had a great selection and food was fresh. The staff was friendly. Complimentary coffee throughout the day. Exercise room.

I didn't find anything bad. It was a fine place.

Good room, clean and comfortable, nice even temperature maintained in the room as well.

The phone in the room had some sort of issue, the red message light kept blinking and we couldn't clear it so threw a towel over it to cover up at night. We had a three night stay and the room wasn't well stocked for Toilet Paper, seen cleaning crew in the hallway and asked for some, they said we had to ask the front desk ourselves for it. So, since there was some sort of telephone issue (not workng properly) we took the elevator (8 floors down) walked to the front desk and asked for some (yep, other people waiting in line got to watch and listen in as my husband had to raise his voice to ask for "TP' since the hotel clerk had difficulty understanding what we needed! Question, why couldn't the cleaning staff just contact the front desk to get approval to give us the Toilet Paper?????

Breakfast is great and the hotel staff are very friendly and helpful. The rooms are also very good - beds are big and comfortable and rooms include a mini-fridge too.

We stayed for 4 nights but didn't get any housekeeping visits during our stay. I am happy to make my own bed and hang up towels so not a huge problem but it does help to get rid of rubbish and the small bins were a bit overloaded by the time we left.

I enjoyed the fruit flavored water that was available in the lobby! I enjoyed the spacious room and the comfort provided. The staff were all friendly and helpful. I appreciated the texts checking in my stay.

All was good as usual but because I went through booking .com I didn't receive points for this visit, and it wasn't showing on my honors app and I couldn't use digital key.

The room and the amenities are very good.

Elevator is old. Also, the woman at the desk during checkout didn't want to give me a receipt because I "booked" on another platform. Finally printed the receipt after I insisted.

Location, room size, cleanliness

Guests have to pay $25 per night for parking. I didn’t get notified of this until the day I was checking in. I agreed to a price but suddenly had to pay more.