Location was ideal for our needs. Room was exceptionally clean and comfortable for our brief overnight stay. Loved the light blocking window shades--sealed on the edges. Bed was super comfortable. Very quiet room, though the hotel was full. Bathroom was very nice with a fantastic shower! Found a great seafood restaurant nearby in Florence. Very likely to stay here again as location is on a frequent travel route. Well equipped gym for a road weary car traveler.

Staff wasn't particularly friendly, but that didn't really impact our stay. We didn't need to ask anything from them.

Heat Pump with controllable T Stat on wall. Comfortable bed with numerous pillows Excellent attentive overnight desk Mamager. Bathroom/shower design/layout. Community Lobby Space. Lobby Entrance/Egress door automatic bi-part slider doors. 12 noon checkout time. Interior design & decor. Color. Room window shade. Clothes hooks on wall.

No Deadbolt safety latch. Room cleaning lady repeatedly knocking on door from 11:30 am for access to clean the room with 12 noon checkout. We arrived at 4:30am.

The room was clean.

I know that this property allows pets. For the life of me I can’t understand the reasoning behind this except money. I hate the fact that no rooms are not set aside for people who don’t have pets. Mine you I have nothing against pets… but for them to sleep with me- another issue. Because of my sensitive sinus, I can easily catch odors. That being said, there was a faint odor of pet smells. I find it difficult to find hotels that don’t allow pets. 😞. PS. Please fix the loud fan.

The rooms were very spacious, cleaned and comfortable everything worked. It was a cheer pleasure to be in a handicap room that I had plenty of room to move around.

The fact that we showed up early and they told me we had to wait two hours for a room. We only people waiting to be it would’ve made sense to have housekeeping go clean a room we were going into, but only an hour past, and the gentleman said our room is ready, great amenities as well

not much to complain about the “Tru” concept of Hilton, apart that they are getting a bit too pricey, at times more or less indifferent front office staff, primarily in the southern US. Impeccably clean as usual, but NOT all created equal….. some people still like to read books of magazines before going to bed, the lack of reading lamps was obvious, but not the «  5th degree 150 Watt /LED lamps over the bed need to go. Mr Manager perhaps you should leave your office on a while and go on a tour! Will NOT return there, to Florence, SC

see above

Fallon at front desk was exceptional. She was super friendly and very accommodating to my request. She informed of the rewards program and checked in to make sure everything was ok with my room.

The people in next room was very noisy, slamming doors until 2:00 a.m. and had the tv volume turned up so loud that it was coming through the wall.

The rooms were updated, clean and comfy.

The facility allows dogs. There was urine in the elevator which I stepped in by mistake. Unfortunately, I had to smell it in my car. Poop was smudged in the door way mat which I almost stepped in. However, I don't believe I stayed on a floor with pets. My room did not smell like dogs and I did not hear any barking.

We usually travel with our small dog and try to stay in TRU hotels when possible. They are conveniently located, pet friendly and the staff and stays are consistently top notch. Rooms are clean, good sized so that you're not stepping on each other and no carpet which is a plus.

Price, location and good parking lot

There are two car chargers available, which is unmonitored guests are just plugged in around in evening and do not bother to remove when fully charged, they only show up next day while checking out. Hotel should impose some time for charging say 4 hours and unlock it from the car so that others can use. As there will be an increase in EV, having more chargers would attract the customer and can become selling point. If the cost is too much, you can make it pay and use.

Comfortable, clean, staff was friendly and very accommodating! Booked last minute after changing plans due to the hurricane growing in the gulf. They also extend our stay with no issues so we could head home after power would be restored at home.

There were no issues at all