The room was super clean and nice. Great location. The entire hotel smelled good. The roof top pool was beautiful. This is the nicest hotel I have ever stayed in Hilton Head out of the many I have stayed.

They had no free breakfast. However, A restaurant right in front of the hotel and we went out the hotel front door right into the restaurant for the breakfast. The restaurant had great breakfast. I have stayed at other hotels that had free breakfast, but it was not as nice of a hotel as this one. It was okay not to have free breakfast.

The location is great. The staff were very nice and helpful. Facilities were clean.

One elevator broke while we were there. The peep hole in our door was installed upside down and could not be closed. We were told that if we put dirty towels outside our door, clean ones would be placed outside our door and that did not happen. We were there 3 days. We were able to receive what we needed from the front desk, such as, coffee, towels, etc. I believe we were in room 210. I was unable to access the internet.

1. Comfortable Accommodation: One of the primary reasons people choose to stay in a hotel is for a comfortable place to rest and relax. Hotels typically offer well-designed rooms with comfortable beds, clean linens, and amenities such as air conditioning, heating, and soundproofing. The quality of the accommodation plays a significant role in guests' overall satisfaction. 2. Excellent Service: A hotel's staff and their level of service can greatly impact guests' experiences. Friendly and attentive staff members who go above and beyond to meet guests' needs can leave a lasting positive impression. This includes prompt check-in and check-out processes, efficient room service, concierge assistance, and knowledgeable staff who can provide recommendations or address any concerns. 3. Amenities and Facilities: Hotels often provide various amenities and facilities to enhance guests' stay. These may include swimming pools, fitness centers, spas, restaurants, bars, business centers, conference rooms, and complimentary Wi-Fi access. The availability of these amenities can greatly contribute to guests' enjoyment and convenience during their stay. 4. Cleanliness and Hygiene: Maintaining high standards of cleanliness is crucial for any hotel. Guests appreciate clean rooms, fresh linens, spotless bathrooms, and well-maintained common areas. Regular housekeeping services that ensure cleanliness throughout the hotel can significantly impact guests' perception of the establishment. 5. Location: The location of a hotel can also be a deciding factor for many travelers. Proximity to popular attractions, business districts, transportation hubs, or scenic views can make a hotel more appealing. Additionally, easy access to public transportation or nearby amenities such as restaurants, shops, or entertainment venues can enhance guests' overall experience. 6. Safety and Security: Guests value their safety and security when staying at a hotel.

This hotel was very clean and smelled amazing. The staff was friendly and helpful. Its in a great location walking distance to the beach, shopping, and tons of great dining options. The roof top pool and bar was so much fun. The bar tender Chad was great and made me a frozen drink I found online called wedding cake. They also have fires setup on the roof at night time which was very relaxing.

The only thing we did not like about our stay here is the mattress was very uncomfortable, it almost felt old and hollow in the middle but that could just be a personal preference. Also the pillows weren’t great either but again that could just be personal preference or just the room we had.

As you enter the hotel you will notice that the entire lobby area has a fresh and clean smelling aromatherapy. The rooms are spacious, clean and comfortable. The rooftop terrace was very nice. The location is perfect for walking to shops, beach and lots of restaurants. We would definitely stay there again. Also, the staff were very friendly and helpful.

Although there was a small coffee maker in the room, we would have preferred a Keurig machine.

Location

We like fresh coffee early but the cafe doesn’t open until 7. In room coffee pots are not very good.

The location was perfect and in the midst of everything.

The breakfast menu was lacking and the food was severely overpriced. No microwave in the rooms was a frustrating inconvenience. Also the elevator didn’t work. The refrigerator was very small and didn’t keep the food cold unless you hit the button every two hrs to programed it.

The hotel was less than a five minute walk from the beach and a variety of food, shops and activities. The rooftop pool and bar area was a plus with live entertainment on Friday and Saturday (the jerk tacos were amazing!)

Our room wasn't cleaned during our stay, and the drains in both the sink and tub were slightly clogged.

This hotel is amazing, lovely greeting from reception lady, made us feel very welcome, room was just stunning, very clean, very nicely decorated and bed very comfortable. The location is ideal walkable to the beach and lots of shops and restaurants, there is also a free trolley bus that will take you all around the island.

Nothing

Roof top was great, coffee bar was fantastic. Rooms were awesome. Area was peaceful, location was perfect

Fitness center didn't have much amenities, did not receive much room service for towels when called. Every other day cleaning was just trash removal and a towel swap