We loved everything about this hotel!!! We stayed a full week for our daughter's 21st Birthday! The employees at the front desk went above and beyond to make sure we were happy during our stay. They were very welcoming and friendly and answered all our questions about the hotel and area we were staying. The breakfast served every morning was delicious and the staff was nice. Our room was very clean as well and we liked how they changed our sheets every few days during our stay. We will definitely stay at your hotel when we visit again!!!! Thank you!!!

There wasn't a thing we didn't like! We were extremely happy with our stay!

This was a great property in the best location. The rooms are clean and staff is friendly. The daily breakfast was great. they have a shuttle that will take you to downtown Nashville for $15. Use the shuttle. it is $52 per 4 hours to park in downtown Nashville so definitely use the shuttle. it runs every hour on the half hour.

nothing to complain about

Large, very clean room. Plentiful breakfast - pancakes maker, cereal, boiled eggs, pastries, toast, bagels, eggs, biscuits, gravy, potatoes, sausage, yogurt etc. Coffee in urns with real milk or creamer. Large free car park linked to petrol station. Towel animals! The Willie Nelson general store and museum is steps away and we'll worth a visit. The Nashville Palace is also a couple of minutes walk away for good food and excellent entertainment. There is a shuttle into Nashville if you don't want to use Uber.

The hotel isn't in central Nashville but that was okay for us as it was easy to drive to and park. It was a short Uber journey to the Country Music Hall of Fame.

Very clean and plenty of parking. Close to necessary needs. Ie: restaurant, fuel,Opryland mall. Shuttle to downtown..

The fact that they had an employee that was very confrontational about a problem that we were having with our heating air conditioning unit. It wouldn’t work with any settings. After addressing the problem with Cris another employee that was very helpful. This gentleman felt he had to keep interjecting his opinion. Making the situation more complicated then it had to be. Cris on the other hand was very helpful. The day I was checking out he started in with me again about the problem which showed how unprofessional he is and really should not be on the front desk. The biggest issue is that he didn’t even know what he was talking about… just wanted to hear noise come out when he opened his mouth…

the staff was friendly and helpful...housekeeping was great....great location close to a lot of attractions the breakfast buffet looked good.. the bummer was the pancake machine was not in service.

everthing was great ....my only complaints were the mattress extremely hard and the company contracted with to take you downtown, mall, gaylord hotel or grand ole opry ....there should be one price for the entire stay to go to any of these places

I had a fantastic stay at this hotel. The cleanliness was truly above standard - everything felt fresh and spotless. The staff was also a major highlight - friendly, helpful, and always went the extra mile. To top it off, the hotel itself seemed brand new. The rooms and facilities were all modern and up-to-date. I highly recommend it to anyone looking for a clean, comfortable, and welcoming place to stay.

The location was perfect. We loved that the street to get to the mall and Opry resort were easy to access from the hotel. A+ location. Will book again in the future.

We didn't like that the pool did not open until 10am. My son wanted to swim for a little while the morning we checked out, but did not get to swim very long since it did not open until 10 and we had to check out by 11. Opening the pool earlier would be great.

I thought this Holiday Inn was probably the best one I have stayed at. I liked the location…it wasn’t close to downtown (12 miles) but there was a shuttle available for $10 round trip per day to downtown. it was close to the Opry, the Gaylord hotel, Opry Mills mall; and there was a convenience store, liquor store, and several restaurants with live music in walking distance. We went downtown in the day, and stayed local in the evening. I loved the layout of the room. It was spacious, had great lighting and plenty of outlets and charging spots, and had a refrigerator and microwave. The breakfast area had a large seating area, had a good selection and was constantly being restocked. We used the exercise room and the pool daily. The staff was always approachable and kind.

The only thing I would suggest is a gluten free bread option at breakfast.

The room was clean and spacious, bed, pillows were comfortable. Was located in a safe area, close to the Interstate with lots of food options and shopping. The breakfast buffet had lots of options. The staff was very helpful and friendly, especially the lady who checked us in the night of our stay. She was able at the last minute to arrange the downtown shuttle bus to pick us up, since we didn't give a 30 min notice. For $10 per person the shuttle picks up at the hotel every 30 mins and drops off at the Country Music Museum and picks back up there every 30 mins to return to the hotel. This is very convenient for those who don't want to drive to the downtown area. Will definitely stay here again!

The ease of the hotel was fabulous for checking in and out - the staff was great, rooms were clean and tidy, breakfast was really good. Would recommend this hotel over and over.

I have no complaints at all - this hotel is really well managed and maintained. I rarely have stayed where I didn't have something that I thought could improve but this one is good.