The location is in the heart of Townsend right on the Parkway. Even so, it is very quiet . I really liked that housekeeping came in our room each day and made our beds, emptied the trash and left clean towels. The breakfast was good and the beds were comfortable. My husband has Parkinson’s Disease and fainted in our room the morning we were checking out. He fell and I could not lift him. The desk clerk was so compassionate and kind and got local first responders to help get him up. She showed such care , respect and consideration for both of us. That really meant a lot to us. You don’t find that kind of care at every hotel you visit. It is priceless.

There is nothing I did not like.

Right down the road from the national park. Townsend was an impressive location. Very easy access to the park, cute local shops, and away from the crowds in nearby towns. Hotel staff was kind and kept everything tidy in the lobby area. The hotel lobby was accessible until 11 pm which was great for a late arrival from the park. Breakfast was great. Room size was sufficient for sharing with kids. Two sinks in the room. Views of the mountains from the exterior walkways, and each room has 2 exterior rocking chairs.

This is a motel and not a hotel, so all rooms have external entrances. There is no elevator and 2nd floor room means hauling luggage up a central set of outdoor steps. It is dimly lit at night and would feel more secure with better exterior lighting. Parking lot noise can be bothersome because of the external room doors. Water pressure was not great in showers. One of our rooms was reported because the tub water ran constantly (not just a drip, but rather ran constantly because it could not be shut off), and we were told this was known and fine. We were told no other room was available when we asked to move rooms, but we had advanced reservations and I am confused why this room was made available when it needed major plumbing repair.

Everything was great didn’t see anything wrong whatsoever while we stayed there. Staff was very friendly. Check-in & check-out was easy. Location is good. Room was nice. Comfy beds. Had rocking chairs outside our doors so we could relax outside when we wanted too. Breakfast was simple but very good. Whatever you needed the staff was there to help.

Wish the pool would have been opened since it was still warm out but it’s ok no biggie. Still enjoyed our stay very much.

The staff was amazing! So nice and kind! A gentleman who worked there fixed a breakfast plate for an elderly lady and took it to her so she wouldn’t have to get up. ❤️ There is still goodness in the world. The beds/pillows were comfortable and the room was clean.

The counter staff was friendly and helpful. The breakfast was good and the breakfast attendant/chef was very nice. The Beds were comfortable. Location is convenient to the Smokey Mountain National Park especially Cades Cove (20 minutes if you drive the speed limits). Townsend itself is quieter than Gatlinburg and there are restaurants and stores are within walking distance of the motel although on the other side of HWY 321 (note that we didn't have problems crossing as the traffic wasn't heavy).

Best Western needs to put some money into this motel. One of the chairs in the room was wobbly. The tub was slippery. The pool and exercise room were closed.

We stayed in room 112, a king. The bed was extremely comfortable and the shower was amazing! The room needs a little attention, but nothing drastic. The breakfasts were VERY GOOD! The staff members were fantastic, especially the pretty woman from Jamaica. She was so welcoming and accommodating.

This may be petty, but the toilet paper was very cheap and shredded easily. We went out and bought some Angel Soft and when we left, we brought the rest home with us. If you do this, be sure you buy the septic safe tissue!

Loved that the rooms were very clean. Staff was wonderful and loved that the breakfast was included and had many choices to choose from.

Vending machines on our floor were broken. Pool was closed, and was told the exercise room was closed due to broken machines. My granddaughter was upset because she wanted to go swimming. Was not told prior to booking that the pool was closed. Was told pool was closed to under staffing upon arrival which I understand but should of been told when booking the room. When leaving realized vending machine on bottom floor was working this they should notify when checking In.

The room is contemporary in style and clean. I checked the top of cabinets and there was no dust! Bed was comfortable and the heating/ cooling unit worked perfectly. It was chilly at night and warm during the day but the room temperature was constantly good. Staff is very friendly helpful.

Vending machines were empty -maybe due to covid? I had 3 packs of decaffeinated coffee in my room and no regular but the clerk happily found some regular for me.

Room was clean and the bed was comfortable. The breakfast met our expectations and the staff members were very courteous. The location and view were great, we had a good view of the mountains from our room.

The ONLY negative was that the bathtub drained very slowly. It was no big problem. It can be remedied by a good clean out.

The staff members were all very kind and helpful. The room was clean, comfortable and large. WIFI didn't drop once!

During my stay there were several available rooms and what management, or staff often don't consider is who they place in rooms on either side of a guest. I am a senior. The morning of my departure a family with a child moved into the room right next to mine. This child was screaming a LOT of the time and a dog was barking. I would ask that management consider who they place next to one another when there are ample available rooms. I personally make these solo trips to escape stress and anxiety. Screaming children and barking dogs are not of a calming nature.