Good buffet breakfast and freshly cooked items on request. Staff professional and friendly. Helpful by providing wheelchair following request. Very comfortable twin queen beds in spacious room for me with my daughter, who was recuperating following knee surgery, locally. Faulty coffee maker in room promptly replaced and room service on request suited us and reduced waste. Fridge & microwave useful in room. Airport bus shuttle, laundry service and ice machine, comfortable lounge and bar area, gym & pool were all amenities used over week. Bar area comfortable with food available in the evening. Comfortable sitting areas around hotel lobby for reading or relaxing. Hotel location ideal as I was without car and wanted to be centrally located in Burlington and with easy access to Ubers for hospital appointments.

Noisy HVAC in room. No official communication for guest reassurance, following fire evacuation on night March 19. Distance to disability access room. Lack of clarity from booking .com regarding their charges. Specific request for disability access shower, made via booking.com, apparently not communicated to hotel. Hotel reception staff did however, when suitable room became available, facilitate this request.

Things we liked: 1. Location! it is so close so everything. The city is very walkable and the location of this hotel def helped. 2. The staff were very friendly 3. The hotel was very clean 4. Bonus: it has a comedy club attached with cool events

Things we disliked: 1. The pillows - they were SO squishy and flat which made sleeping not so comfy. Asked for firmer, but all were pretty squishy 2. The layout of this hotel is a little weird which makes entering and accessing your room sometimes tricky These dislikes are super minor and we would overall recommend this hotel to someone coming to Burlington!

We liked the lake view room and it’s amenities. Beds were very comfortable.

The reception area needs to be brought up to higher standards. Since it resembles a motel lobby and the bar is usually closed with sit-down areas mostly deserted at all times, it falls below expectations one has when paying the $349.00/night price! The lobby has a pantry enclave with refrigerated yogurt, cookies, beverages for sale. For the price we paid, this “help yourself with junk food” lobby service doesn’t work!

great location! The suite was huge and had a nice view. Staff were very friendly. Valet was organized.

minor issues with cleanliness

Thanks for taking cash payment! Spacious, clean rooms! Lovely staff! Great location! Great valet parking with constant access! Nice option for lower carbon footprint re: cleaning.

How about getting a sauna next to the pool? Explain which rooms do & don't have bathtubs! I was sad to discover my very expensive room did not have a bathtub! More gluten-free options in café/restaurant.

Location. Staff was helpful and welcoming when we checked in. Was able to find places to eat within walking distance of the hotel. The view of the Lake Champlain from our hotel room was beautiful although the hotel is a fair distance from the lake.

My room card which is also needed to operate the elevator stopped working promptly at 11am. As a result I couldn’t get back to my room. The front desk replaced the card twice and then came to the elevator with his own stack of cards, to let me get back to my room . It was an unsettling experience.

very close to everything we wanted to be doing. The room was very clean and the pillows were super comfortable. I usually bring my own. My daughter is in school in Burlington. We'll stay here again.

hmmm. The $22 valet parking fee. Would be nice if it matched the fee for the parking garage. Our car was parked about 15 yards from the front door.

The room was large and clean. Nicely renovated. Staff were friendly. We didn’t hear any noise from neighbouring rooms. Bed was comfy.

Valet parking was a bit awkward in that we had to wait for an attendant to retrieve our car when we needed it, but it’s not a dealbreaker. A bit disappointed that the pool closed an hour earlier than expected due to maintenance.

Hotel has clean and larger rooms, friendly staff, and an excellent, walkable location to restaurants, shops, and the waterfront. The free shuttle from the airport was a nice perk. We had a lake facing room and the view was stunning. The sunset was incredible.

I wish breakfast was included without an extra fee. A hot tub would’ve been nice after a full day of walking around the University and city.

Great location to downtown shops and restaurants and lake. Great stay, only complaint was that despite our having made reservations well in advance and paid in advance, when we arrived they had no record of our reservation. Booking.com did not forward our reservation. Fortunately, they had a room for us.