The room with a full kitchen and very comfortable beds and pillowcases with embroidered “firm” and “soft “. We’ve never seen that before. I loved the vegetable frittata for breakfast on Saturday. Never seen that before.

The coffeemaker wouldn’t drip so couldn’t have coffee. The shower body wash was empty and the shampoo watered down. We didn’t ask staff to fix those things since not too big of problem. The breakfast on Sunday ran out and we had to wait ten minutes for sausage and eggs. It was 8 am on Sunday and busier than 7 am on Saturday. My husband wasn’t a fan of the turkey bacon on Saturday breakfast. It was no fault of the hotel that the power went out at 8 pm Sunday due to bad weather. It was still out when we left at 9 am Monday so there was no breakfast or warm showers in the dark. It would have been nice if they would have given us a credit on the bill of maybe $25 that we paid for eating breakfast somewhere else.

Staff was friendly and it was clean and so quiet.

Just a few things. In your description of policies and facilities you need to include in that, that there is a 20 dollar discrepancy charge that HAS to be collected per credit card. Also, that there is a 50 dollar damage deposit per night that needs to be included in the description. Another things is you need to start listing the pet fees on here as well! Last but not least, updated your info for directly to the hotel because we caller about all these questions and we got told complete opposite of all the info we were given when we arrived! Also I messaged you all a week prior to coming trying to get info for all these issues and NO ONE replied back so we had a huge problem when we arrived because of none to very little communication

The location was great, beautiful view of the mountains. The hotel itself was beautiful and comfortable, friendly guest, the staff were very helpful.

I didn’t like the fact that booking.com gave me one price including tax and once I checked in the hotel they had me paying a little more in taxes. They called it Virginia taxes but I already was paying $24 in taxes already. Also, I put pay when I stay and it went on my credit card before I even got there which I didn’t want to happen.

Staff was extremely friendly and helpful. They were dealing with the aftermath of the computer issue that occurred the day before but everyone was still smiling and friendly even though they had to walk everyone to their rooms since keys couldn’t be made.

No fan in the bathroom. The location of the bathroom area next to the beds felt cramped. When the lights were on near the sink area it was directly in the sight of those trying to sleep. Everything else about the room was great!

The location was good. The room was large and was very clean and quiet. They had one of the best breakfast buffets we have had recently in a hotel. we were assigned the wrong kind of room initially, but the front desk resolved it immediately.

The bottom sheet on one of the beds was so pilled and rough we had to sleep on top of the top sheet and get a top sheet from the extras for sofa bed to remake the bed so we had a top sheet. The refrigerator made a chirping noise most of the night. it was especially loud when water was turned on in the bathroom. We did alert the staff to these problems and I am sure they will be addressed.

Kitchenette and fully stocks kitchen supplies, very useful and exceeded expectation.

When we first arrived the toilet paper wasn’t changed at all from the previous tenant, barely anything on the roll, and we had to change it ourselves. Also the shampoo was full of water and I expected better, for the $200 stay. Also the water pressure in the shower was a joke.

There was plenty of parking, the front desk staff was great! We stayed in the handicap double queen with sofa suite and it was prefect for my family and husband who uses a wheelchair!! We stayed for 4 days and the free breakfast was a pleasant surprise.

They have a free washer and dryer area available, however it needs to be serviced ! I had to dry my clothes 4 times and they still were damp.

Everything wasgreat.

The walk to the room was a bit lengthy. I had emailed the property ahead of time to ask for something on the 1st floor or at least close to the elevator. I am recovering from a ruptured Achilles tendon and I had my 83 year old father with me. Unfortunately we were put on the 2nd floor all the way at the end.

Good location. Nice size room with kitchen facilities.

I had reserved a king room. I received a voicemail the day of my reservation apologizing that they didn't have a king and would give me a queen room instead. I understood this, but when I checked in I was told that the reason they didn't have a king for me was that another guest had extended their stay in the room meant for me. It doesn't seem right to me that I would be bumped from my reservation because the guest before me decided to stay longer.

I really enjoyed the breakfast definitely top notch, the staff was the most friendly I’ve ever encountered at a hotel in a long time. The place was beautiful gave a home vibe. Room was very clean and quiet I would most definitely recommend to anyone to stay.

Honestly I can’t think of anything to complain about this place was really nice to me much appreciated.