There was fresh coffee and some breakfast items, it was ok

My reservations made through Booking.com was never received by the hotel. We arrived at 1am and we're told Booking.com never submitted our reservation ( it was prepaid and day ahead of time). We had to book directly with the hotel, then next day call Booking.com to request a refund. Will never use Booking.com again, that's just absolutely wrong to tell you your room is confirmed ( two emails were sent confirming our rmpre paid reservations make you pay and not communicate it to the hotel)

Price was very reasonable given the amenities. The location was excellent being very close to an I-95 exit and the ideal distance from New York metropolitan area for my driving capacity. The beds, linens, bathroom and lighting were excellent. Check-out time was a very generous 12 noon!

The hotel is in the midst of updating the rooms and facilities. As a result a significant amount of the parking lot was not available. It was VERY difficult to park when I returned from dinner. I circled for quite awhile before a spot opened up. Although the room's furnishings were not new, they were in decent shape except for the desk chair which was threadbare and had been patched up with tape.

The breakfast was very nice. Especially liked the homemade oatmeal. The facility was clean.

Sign on front desk informing the pool and hot tub were closed. Both partner and myself developed a mild allergic reaction to the room most likely due to feather pillows and/or comforter. The lady at the front desk upon check-out refused to print a hard copy of the receipt stating since this was a Booking.com booking, stating: “They send an email receipt, so we don’t offer that.” Total nonsense.

The breakdown was great, the location was convenient. The check in staff Joanne and Christopher was awesome; very professional and polite. However, one female staff member had her head down on the desk in a unprofessional manner when I checked out at 11:30AM Saturday morning. That behavior doesn’t look good especially at the front desk. That is the very first impression that one observes which makes the customer think… is this what I am going to expect my stay to be like with unprofessional employees. I am a retired Administrative Supervisor for over (4) decades and I was about to address her behavior and make her aware of her behavior. Otherwise all went well for my overnight stay. Thank you.

The young lady at the desk during my 11:30AM checkout.

location was great. parked and walked for food, entertainment, etc. Easy access to I-95. Good hot breakfast and verity of other choices. i would stay here again.

Elevator was out of service but I needed to stretch and exercise, so it worked out well

Our room was brand new! Everything was well made and exceeded our expectations! The bed felt just like ours at home. That is the main reason why we always stay at Hampton Inns when we travel south. Staff was very polite and friendly.

Nothing

The upgraded room features, it was a quiet stay besides the remodel, however I appreciate the facility taking care of the property. The complimentary breakfast was pleasant and my family was happy. We enjoyed our stay.

Nothing at this time to mention.

The front desk night manager was very accommodating. She seen that I was stress and exhausted. When I realized my room was near the elevator. I requested a room away from the elevator instead of say there no room available she searched and found a room away from the elevator. That small dosage of compassion made my night restful and my morning energetic. Like I mentioned earlier I was too exhausted to get her name but she work the late shift into the AM and she had pretty nails.

Hospitality

The staff were so kind.

The homeless that were sleeping outside in the parking lot, between the shipping containers. Also, My room not being ready for check-in at 3:00 when it said that I could check-in starting at 3:00.

The bed was very comfortable and executive suite was very specious

The hot water for shower was not enough. It was luke warm. I told management about it. I was in room fifteen lower level