The hotel was very accommodating. We got whatever we asked for.

The only complaint I have about the hotel is that they need to put a vent fan in the bathrooms. The towels wouldn’t dry between uses and everything in there was wet after the shower had been used. Also the showers could use a lower shelf for women to use when shaving and a grab bar for us old folks just in case we need it. Also what if a family has young kids who need baths instead of showers??

I love the hotel! It's a historic hotel, so don't expect modern amenities. But it is beautiful and very well kept. The dining hall is stunning, and the food was great!

We stayed at this hotel because it is within walking distance to the Natural Bridge Park. We wanted to see the Creation Light Show only to find out that the State of Virginia bought the park from the hotel. The State cancelled the Creation Light Show because they say that they must separate the state from the church. AND the state now charges $9/per person to enter the park. Natural Bridge Hotel did not charge an entrance fee to the park and the Creation Show was free.

The staff here are exemplary. Everyone is incredibly friendly and thoughtful. Nothing was too much trouble. I would definitely stay again. It was very close to the namesake rock formation. Our room and beds were very comfortable, and the views were exceptional. We happened to slip into a quiet weekend for the area. The food was great, I really liked the pecan pie. My companions' food was equally excellent. We asked for a redo of the green beans, and they brought out new ones, well seasoned and cooked exactly as requested. The Front of house are keen to please a be ensure that you have a great experience. The steak was cooked exactly to order, and our fish and chips were remarked upon by our English compatriot. Jennifer, was super knowledgeable in the bar, able to talk authoratively on the history of the hotel, and the area, share her knowledge of the wines and local produce. Allie, was so delightful, able to answer all of our questions. Honestly all the staff we spoke with were absolutely wonderful.

The family bathroom downstairs was unclean. But our room and the other bathrooms were very clean. I found the sparking wine all a bit sweet - I didn't buy the $98 French sparking but all the others (even the Spanish brut) were sweet. I think a prosecco would be a welcome addition to the menu. But that's just nitpicking. I would definitely come again.

This is the place to stay if visiting Natural Bridge State Park in Virginia. Affordable but excellent accommodations with very friendly staff and very, very convenient to the park. The in hotel restaurant offered hearty or light meals for breakfast, great way to start your day before hiking, etc.

The heat was turned up too high upon arrival. We appreciate the intent but it was too much. Otherwise, everything was superb!!!

The history of the hotel. Staff was very friendly.

No ice machines on the floors even though it says there is. Its vertical inconvenient to keep going down to the front desk to get ice. Mashed potatoes were instant and didn’t taste good.

It’s on a hill looking towards mountains. It’s a grand hotel, just old. The room was wonderful! We walked across the road to the Natural Bridge. That too was amazing. Breakfast was tasty and filling. The staff is very very friendly!

This is an excellent place to stay. You are right next to the "Natural Bridge" rock formation (HWY 11 runs over it). The food in the restaurant is plentiful and quite good and the staff are excellent.

Unfortunately the heat was not working well the night I was there and it was being repaired. However the Front Desk brought me a room heater which worked well. Again - great staff.

Location, cleanliness, historic feel.

Went to lounge night of arrival. Sat and waited 30 minutes without being acknowledged, so we left. Went to Colonial room for breakfast. Was greeted with "there is a large party that was just seated in the back. Will be at least a 20 minute wait for your order". So we went elsewhere.

The on site restaurant/bar was great!! Try the fried chicken!!! Also it was in walking distance of Natural Bridge park and it was so convenient for our stay.

Room felt a bit old/tired and thus bathroom was small with no room for make up or accessories. HOWEVER, the restaurant and rase of visiting Natural Bridge outweighed the room age.

Evening receptionists were so friendly, obliging, and kind. Restaurant staff very nice, too. Room is like a wonderful time warp, going back to the late 50s/early 60s, a time of family vacations and innocence. Gorgeous location, quiet, and unique.

Absolutely understaffed in kitchen and wait staff, so impossible to order, receive, and eat breakfast in less than an hour! The first day I was lucky, but the second day I had to leave without even ordering as there were 20 people waiting to eat and only one waiter. The reception, however, had 5 staff members attending one client! I found it strange that they didn't help out in the restaurant!