Located conveniently near all Short Pump shopping. The room was very spacious with a small partition between the sofa bed area and beds. A large TV that could be positioned allowed for all areas of the room to watch TV. The refrigerator in the room was decent. All the staff were very friendly, including those we saw away from the desk. The breakfast was excellent for a continental breakfast. Many hot and cold options, and the coffee tasted great. Would definitely stay again.

As of 11/25/24, the hotel is undergoing renovations. One elevator was out of order and the other was sketchy, but we took it anyway to get all our stuff to the 5th floor. There were old decorations on the exit from the elevator that didn’t match the renovation decor. Signs on the elevator doors encouraged patrons to use the stairs instead of elevators (no fun if you have a lot to carry). The bathroom was TINY and we are not large people. The door barely cleared the toilet to close. The 7 foot ceilings made it feel even tighter in there. If arriving at night, the parking lot is a bit of a maze, but the parking is close to the entrance. This place will be nicer than at our stay once finished.

New rooms are very nice. Breakfast and Lobby nice

Room was mostly nice..no Kleenex, toilet base and bathroom floor were dirty..shower door track, dirty.. bathroom vent full of dust. Coffee bar cups only had one clear cup. Only one elevator working and used by contractors. Towel rack in shower was rusty.. construction is always a work in progress and I was not upset with any of it..I think it will be awesome when done...would definitely stay again.

My family and I had to evavuate our place due to our apartment flooding. The young lady who checked us in was kind, caring and compassionate. She was the epitome of excellent customer service. I was having a hard time and her kindness made a major positive impact on me.

The tv was broken. The front desk agens offered to change our room but we were just too tired

My first experience with staying at any hotel outside of my timeshare was excellent. The staff was very respectful and professional. The room was clean, I felt safe, unfortunately it didn't have a microwave but that's fine the less food people bring in the rooms the less risk of insect problems, not that I've seen any. So over all it was good. I would stay there again. TO ALL THE STAFF AT THE HYATT THANK YOU!

The only thing that bothered me was the scent of the sheets, they smelled a little industrial, made my skin itch. I think it was just a minor allergic reaction to the detergent but other then that it was all good 👍 👌

the location

The couch was not vacuumed. I found potato chips under the cushions. I had some kind of allergic reaction when I sat on the couch. I had to use my inhaler and take a antihistamine. The tv did not list the channel guides, when we downloaded the remote, we could only see the channels, not what was actually playing. the top plug-in in console did not work. we did not realize until alarm did not go off. but the bottom plug worked. but we liked the breakfast. the friendliness of the staff and our room was comfortable.

•Friendly people, willing to give helpful advice and directions. Surprisingly immaculate room. Way above what I expected. •Breakfast more elaborate than I expected. •Parking is great. •No bugs anywhere! And I searched before I got settled in.

No microwave in the room, though to be fair, there is one in the common area.

staff was on private phone call during check in, complaining about having too much to do. She then disappeared with a customer for about 3 minutes while 3 others where waiting to get checked in. Staff was easily distracted, not forthcoming, looked like she didn't want to work there.. Everything else was a very positive experience.

the staff was amazing first and foremost from checking my family of 7 in to extra blankets/pillows. Also after we checked out I misplaced my niece phone , thinking I left it there I called and they was very helpful and checked my room I found it eventually and called back and thanked them for their hospitality

could've been alittle cleaner , my kids didn't like the food that was available for breakfast also no refrigerator in the family room when I booked a room with one since I was traveling with a baby as well

We had driven 12 hours and needed to stop to sleep. The room was great, because the couch came out onto a bed and that made it so me, and both my daughters, all had our own bed. The staff was very kind. Breakfast was included which made it even better! Highly recommend this hotel!

Everyone is so nice and accommodating. Bed and pillows very comfortable. I slept well. Great location for my needs. Great breakfast.

They were in the middle of renovations and down to only one elevator which wasn’t ideal.