The rooms were clean, the breakfast was nice

The bar staff were very poor, very slow, more concerned about cleaning the last batch of glasses than serving customers, the cocktails were some of the worst Ive ever had and the prices were fairly steep. It cost me over $50 to do a small bag of laundry, absolutely over the top prices, just obscene! The pool table was not flat, almost not worth even being there, balls just rolled away from the holes. For the price of staying there, it was not great, despite the best efforts of the staff.

I recently had a 6-week business stay at this 5-star hotel and was extremely impressed with the level of service provided by the staff, particularly Phoebe at the front desk. She was incredibly helpful throughout my stay, always going above and beyond to ensure that my needs were met and that I had a comfortable and enjoyable experience. The staff's friendly and professional demeanor made me feel welcome from the moment I arrived. They were always available to answer any questions I had and provided help in arranging travel to and from work as well as the airport. I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay. Thank you for a memorable experience!"

Nothing

Stunning hotel!! It is opulence 100% Our room was huge, clean and so comfortable. The swimming pool area is beautiful. The staff attentive, friendly and helpful. Buffet breakfast was simply amazing, the choices in food were the best we've seen during our Vietnam holiday - try an omelette. We were only there for a transit visit and it suited all of our needs.

Not a convenient location for walking around, seeing sights and finding local eateries/bars.

Genuinely fell in love with this hotel and the surrounding views and areas. Not only was the outside of the hotel amazing but so was the inside and most importantly the rooms! The size of my room and the balcony exceeded all my expectations, it was grand and so beautiful. The staff were so accommodating and lovely, I honestly don't have one bad word to say about this place. Highly recommend for anyone travelling to Hai Phong.

Beautiful and clean property. Pool was a standout for our young family. The adults also appreciated the gym and sauna/steam area. Food was always fresh and tasty.

We had some minor problems with our pool side bills. We were a large group and the room numbers were not documented properly at time of orders so the bill became hard to split.

The hotel was great, perfectly located in the City and the grounds/facilities were great. The breakfast was good, but the services was the best. The staff was always open to helping us have a good stay. I would highly recommend for a family. Also the pool was a welcomed relief on a very hot few days.

Beautiful hotel but a bit old and run down. More 4 stars than 5. Pool was lovely. Very stunning district location. Staff were constantly cleaning.

Breakfast seemed like it was last nights dinner reheated. They had cooked sunny side up eggs waiting to be served when it was quiet and the chef was there and could have cooked it fresh. Property is a bit old and run down on closer inspection but 1at glance it looks like a 5 star. Staff could have been more well versed with the local attractions and shops. English was a bit lacking.

Very nice, neat & clean hotel. Surrounded with quite luxury shops & residency. Near to lake which we can have a jogging during early morning. We received VND200,000 voucher which we redeemed the drinks while we were playing snooker.

Since me & my colleague are Muslim, hopefully have more halal food varieties especially during the breakfast.

We actually only booked the room as we had an unplanned stay in Haiphong, and it was perfect. Out only regret was that we had to leave that evening and not actually stay. The staff were incredible and so welcoming and the facilities perfect.

Beautiful architectural hotel with a gorgeous lobby! Stylish rooms to feel good! we also had a great view on Cau Bau. The staff was so polite and helpful! They arranged transfers and had a delicious and very good looking birthday cake for me :) what a surprise…thank you !!