Big spacious room with gigantic double bed.

Crowded during breakfast time.

Staff was very polite and willing to help in everything we asked for. Location is very near the Old Town and many other sights, the area around the hotel is very interesting with a lot of eateries. The room was cleaned very well every day.

Location. Atmosphere and internal architecture

Should have a mirror, outside the bathroom, for lady’s makeups .. in room as standard. We booked 3 rooms but none has one. Food variety could improve and quality of dish, proper and authentic as can be especially Vnmese dishes.

The location was really good and the staff were exceptional.

Nothing really.

Beautiful building with elevators. Staff was wonderful and helpful. Room was comfortable and spacious. Good air conditioning. Breakfast was the best one on our trip with a large dining area. So yummy!

Not a big concern but the shower wand was spraying in a variety of directions. We mentioned to front desk.

Welcoming staff greeted us and got our luggage to our rooms while we were checking in. The rooftop restaurant and bar were a pleasant surprise as we had arrived late in the evening after a long travel day. Decent food with a good variety of options, great cocktails and a panoramic view of Hanoi. Our connecting family rooms were spacious with comfortable beds and an in room safe. The breakfast buffet was vast and delicious and met all of our family’s various dietary needs.

Thare is a school (?) next door that starts fairly early in the morning with multiple loud speaker announcements. We were up and going early each day, so it was our wake up call!

The employee 'Mr.HERO' was a very kind step. If I asked for help, I really did my best to help, and I was able to enjoy my stay at the hotel because of his kindness. The breakfast was good, the bedding was clean, and the room was moderately spacious. The bathroom was also large, so it was enough to use. I arrived late at night but was served welcome food. The gym was small, but there were all the equipment I would use. I also like the flat bowls and water bottles you gave me as a gift. If I go to Hanoi again, I will stay at this hotel again.

There isn't.

I had a wonderful time at this beautiful hotel. I would highly recommend this hotel to anyone with special dietary requirements. Even I am the first guests stay at this hotel wow. My room on 8th floors with big window, great view with a balcony. This rooms are beautiful, clean, comfort bed and everything worked. Loveliest staff, delicious breakfast. Most of all what makes this hotel so special is the staff. They are all outstanding, kind, lovely and welcoming all the time. They could not do enough I am very much looking forward to staying with them when the country reopens and F1 resumes.

nothing to complained

Located around the corner from the night markets and close by to lots of great restaurants and a short walk to Truc Bach lake which is surrounded by nice cafes and little interesting laneways. Very friendly and helpful staff, especially Phuong who couldn’t help us enough with local suggestions, ensuring we had water, showing us around the room and with the luggage of course. Interconnecting room for family of 4 was very good with clean and well stocked bathrooms. A little older style hotel but no issues with cleanliness and/or comfort.

Nothing

The staff were super friendly and went out of their way to make sure I was comfortable. The room was cozy yet luxurious, and the amenities were top-notch. The hotel has also a great location: everything was within walking distance. I especially loved the spa and the delicious food at the restaurant. Overall, it was a memorable stay, and I highly recommend it to anyone looking for a great hotel experience in Hanoi.

Nothing much to be mentioned