The sales assistant in the gift shop (Katie) was very helpful in assisting us to find a Disney gift and let us know where to find this. She was very honest and helpful with sizing of a T-shirt. We thought the water taxi was great and convenient.

We weren’t happy when asked if we wanted house keeping and we said ‘yes’,only to find that there was a cost for this when it came to paying the account otherwise we would not have agreed to housekeeping. Also, the day before we checked out we didn’t use housekeeping as the room was not done when we returned from Epcot so we asked not to bother doing the room. We were charged for this service.

The hotel is amazing along with the pool. Location is great for Epcot and right next to the boardwalk.

Parking fee is outrageous at $38 a night. I know this hotel isn’t owned by Disney but with them using their name they should be held to the same standards in regarding to parking and resort fees

The hotel is ideally located, with an exceptionally helpful staff. The connection to Disney runs seamlessly, making the experience smooth and enjoyable. I arrived with my son and, while the stay was pleasant overall, there were a couple of disappointments. I had booked a room with a balcony specifically to view the fireworks show, and requested a higher floor. Unfortunately, I was placed on the third floor, where the view was partially obstructed by trees and buildings, limiting the fireworks display. Additionally, the bathroom was quite small and outdated, clearly in need of renovation to meet modern standards. The use of curtains in the shower caused frequent leaks, which was inconvenient. On a positive note, the hotel’s restaurants are excellent, offering a wide variety of dishes. I highly recommend trying all the dining options, including those at the Swan. Despite the room issues, it was a good overall experience.

the room bath and the view from the balcony

Proximity to Hollywood Studios was our main reason for booking this hotel! It is stunning! Rooms are beautiful, staff are super helpful and friendly. Would definitely come back and stay!

This is the tiniest critic! The gym has signs stating over 18s only at 6am there was 2 kids maybe 10-12 years old with no parents “playing” with the machines in the gym. Trying to get a workout done this was annoying, as a gym owner I was so concerned and distracted that they were going to hurt themselves swinging off machines as they tried to figure out how they work! This was my only complaint! There is no staff monitoring the gym or perhaps they only work certain hours and wouldn’t expect 2 kids to be up at that hour in the gym. Supermarket on site shop was very expensive BUT to be expected with onsite hotels!

I loved the location! Close to all the parks and walking distance to Disney Boardwalk Epcot an Hollywood.

I didn't like it when we got there we checked in our room and it smelled so bad. So housekeeping came and sprayed it, which made it worse. They were just trying to help. So I went down to front desk an they put us in another room well that room was dirty as in a bunch of towels in the tub an fast food cups an wrappers every where an bed not made. So, I went back down to the front desk . So they put us in a suite and comp us some money on our account . Even though it was a pain to keep moving with 2 small grandchildren room to room. The hotel staff was very quick to accommodate us. I would definitely stay again

Overall, we were actually blown away by the Dolphin and Swan (we stayed in both). Its hard to put into words, but we travelled as a family of 4 (me, my wife, daughter 17 and son 12). We stayed in a standard view with balcony and fireworks view from the 13th -17th Dec at the Dolphin, and 20th - 29th Dec resort view with Balcony in the Swan. From the moment we arrived, the scale and size of these hotels was evident. Check in was painless and the room was as described, and just like the video reviews we had watched. Actually plenty of room in both bedrooms at both hotels. For us the Swan rooms were slightly better, they are almost identical in size, but the beds are larger in the Swan which for us was appreciated (Dolphin UK double, Swan UK King). The bathroom configuration was also better at the Swan as it had a sink (Basin) in the toilet / shower, and on the outside vs the Dolphin which only had it on the outside of the toilet, for us with my daughter and wife getting ready in the morning, it helped. I would stress though to those overthinker (like me) both are more than sufficient for a family of 4 and it pretty much comes down to bed size. The Dolphin hotel was more impressive than the Swan, it had a slightly better vibe, i believe this was due to the bar / chill areas being larger and better laid out compared to the Swan, it was always more people using these areas in the Dolphin compared to the Swan as we walked passed them. You have access to both areas regardless to which hotel you stay in. This also goes for the hotel pools. The Dolphin has a lane pool and large pool with small slide and x3 jacuzzies, the Swan has a lane pool and x1 jacuzzi. Personally, i found the pool colder than i thought they would be, manageable, but compared to the Hard Rock pool (stayed here 17th - 20th Dec) it was a lot colder. Jacuzzies were lovely and warm. On the whole absolutely loved these hotels, the ease of access to Disney parks and overall feel was amazing.

Parking fees, i understand you pay in a lot of hotels in the Disney / Universal bubble, but you do have to factor it in if you want a car. its around $30 each day, we stayed onsite for 13 nights, so it is a significant cost. Although, if you don't plan on leaving Disney property, the buses worked really well and you don't need one.

Location amazing with great links to HS and Epcot. Room great with plenty of room for a 5th sleeper (junior suite). For those of you with a family of 5- definitely look at this place over the disney 5 beds (previously stayed at port Orleans). Shower great. Bed comfortable. Use of the app to request extra towels and coffee was quick and smooth. Great food options at the pool bar (if a little expensive).

More cheap/ quick service food options. Rooms need some TLC in some areas- but nothing that affected our stay (e.g. some of the floor sockets were missing a cover. It wasn’t dangerous, it didn’t affect our stay in the slightest, but aesthetically it wasn’t 110%). Magic kingdom bus service only drops off at Ticket Centre- you can get round this with a short 3 minute walk…but would be great if you didn’t have to

The staff at the swan reserve were very friendly and professional thanks to the restaurant , housekeeping and the front desk who make feel welcome

I actually booked the Dolphin hotel however I didn’t understand why time of arrival listed online and do not follow it. My flight was delay and I arrived at the dolphin early morning as listed to find out the dolphin was fully booked which I could not understand cause the room was paid in full . After waiting 20 mins at the front desk I had to ask for management to find out what was the problem which no apology was given and was told I have to be relocate which was very unsatisfied with how the situation was dealt with and it was my daughter birthday . So unfortunately all the good stuff I stated is not for dolphin hotel it for the Swan reserve

Front desk helped me merge 2 reservations so that I did not need to change rooms. Upgraded me to an EPCOT fireworks view room. Wife was very happy with that especially since we were celebrating our anniversary. Easy walk or boat ride to either EPCOT or Hollywood Studios. Easy to go over to the Boardwalk too. Able to fill up free water in the coffee shop daily so did not have to buy bottled water. Used the coffee maker daily along with the fridge.

Would like to have microwaves on EVERY floor instead of just 2. Self-parking was a little difficult at time due to lack of spaces and odd placement of some cones.

This Marriott hotel is a gem in the middle of Disney resorts. Perfect location for visiting Epcot and Hollywood studios, and you get early access to parks.Plus you have the Disney Boardwalk and Beach and Yacht Club in walking distance. Mini golf also close by. Enjoyed the fitness center and the jogging trail. Nice pools, activities, and restaurants. Beds are comfy. We upgraded to a balcony room on east side and were able to view Epcot’s fireworks from our room.

Minor: Shower head could be higher. Could use some hooks in bathroom for towels.