The room was ok

On booking .com they display that they have 2 double beds, superior room, and price is high, and on check-in room like that does not exist However, on arrival. They resolved the issue immediately. The staff were very, very friendly and efficient Also on booking.co Breakfast price say usd 20 at hotel it's 30 spoke to manager amd staff who rectified issue and honoured what's on booking.com.kmmediatley after I logged in and queried advise given for them to rectify information on booking Com Overall.alhotel.staff and amenities are good Would.go back there

Set in its own well maintained gardens on the edge of the city. Relaxed space great for meetings. Comfortable well maintained rooms and charming helpful staff. Fantastic breakfasts and good evening restaurant and staff really make one's stay enjoyable. Great helpful local taxi service to and from airport and town if needed.

They rarely have any cash change in the coffee shop so you need an advance card credit. Reception also struggles with change due to limitations of US dollar. You cannot buy airtime for a cell phone on the premises and its a journey to find some!

The location of Cresta Lodge was in a prime commuting area. The hotel and rooms are exceptionally clean, with great facilities in the rooms and around the hotel itself; pools, a cafe and restaurant are all located in the hotel, with a very efficient check-in and out process.

The room we stayed in was susceptible to noise from other guests coming from both the hallway and the outside. We also found the adjacent resteraunt to be a little over-priced (approx £25 per head) for a small buffet option excluding drinks.

The staff where very friendly and professional. 99.99% of staff would definitely great you with a smile. Very warm welcome-keep it up please.

One lady who serving dinner/ supper yesterday was not enjoying her job and she made that clear even to customers. She was very serious and did not answered questions with one word answers-not impressed considering she was serving food.

The location is great, and nearer to the airport. The hotel is located in a peaceful and quiet neighbourhood. The staff were friendly and they take their work and customers seriously.

Not anything I can think of. The facility's rooms have improved a lot. Obviously the rooms were renovated since the last time I used the Cresta Lodge Hotel.

The Cresta Lodge is my go to stay in Harare. It is comfortable, the facilities are good. I’m a frequent visitor.

The location is far from town so one is reliant on eating there which can get expensive. It is getting tired and could do with some regular upgrading. But these are minor compared to a great place to stay

Unfortunately, i missed all the breakfast due but the Dinner was perfect. The place is well located and clean. The only issue i had was that the room had plenty mosquitoes, but the hotel did not provide the mosquito repellent or doom hence we had to rush to the shops otherwise a good place to visit.

Apart from Mosquitoes no issues.

Staff were excellent! Shower was disappointing as my late shower pressure was quite low. Told this to the Duty Manager who was dissappointed and apologised profusely, said she was going to get maintenance in right away to fix.

Nothing

We had booked a family room via Booking.com, but the hotel had received instructions for one room. The staff were very helpful and managed to organise rooms to suit our family requirements, inclusive of breakfast for the kids. It's easy to travel into town and surrounding areas from the lodge. The pool was a bonus for the kids

Nothing

The staff were so helpful and went out of their way to support you especially Tanisha she was fantastic

Laundry service could be better