Staff were outstanding; friendly, knowledgeable about the area & trails, a great resource right on site. Also were very helpful in securing National Park passes (as the new online site for purchasing was confusing). Spacious, comfortable room. Cozy central lounging space for guests with fireplace. Overall, a great place to stay in this area for us.

We experienced occasional issues with hot water access which they were actively working to correct, and when experienced, were promptly offered an alternate room for showering. Also, wifi access was spotty in our room (which was furthest from the main check-in area); needed to move to sitting area in hallway or to the dining room at times.

I found all the staff to be very pleasant but especially the manageress. The breakfasts were healthy and quite extensive. The room had great character and was very quiet plus being in a great location - close to restaurants, cervecerias and the National Park walk entrances for Fitz Roy and Cerra Torre laguna. For suggestions re walking tracks, the staff provided wonderfully local additional knowledge. My son and I thoroughly enjoyed staying for 4 nights

Everything was excellent

I loved everything about Hosteria El Puma! Off the bat I would recommend it to all and I will be staying here when I return to El Chalten. The staff was incredibly kind, accommodating, and friendly. The room was beautiful, clean, and cozy. Breakfast was delicious and we were right near town, far enough that it was quiet, but close enough to restaurants, shops, and trailheads. I took a relaxing bath with the soaps and salts provided after a hike that was just delightful. The staff provide you with any and all information about El Chalten and were helpful with all of my questions. Thank you to Hosteria El Puma for being a highlight of our trip!

Everything was wonderful!

Staff was fantastic. They were friendly and knowledgable and worked very hard. The kitchen accommodated early starts and had many options for breakfast. Eggs were made to order for those interested. After very dusty hikes (very dry in El Chalten area), we appreciated hot showers and soaking in the deep tubs. Location was in the center of town and within walking distance of amenities and trailheads.

Temperature control - it took us a while to figure out how to control the temperature. Fortunately we opened both doors (we had a suite in the back building) and figured out how to turn off the radiator to cool it down. Wifi was intermediate, but appears to be the case across El Chalten.

Clean, cosy, very comfortable bed, great staff( Bau and Yasmine were fantastic), fantastic restaurant.

Not much! Location a little far from bus station but taxis are possible! Great access to start of Fitzroy hike.

The Puma is about 100 meters away from the main street St. Martin which can be loud at night. The hotel is quiet and in walking distance to all other places. As we stayed 5 nights we took a room in the back, which was nice, clean and spacy and a good place to hang around reading. There is a lobby with an open fire. We also enjoyed not having televison in the whole hotel, even during the futbol world champion ship. (the big screens and food of Rancho Grande are just 300 m away). The staff ist very friendly, helpful and interested, so we had nice conversations with them.

The hotel would be perfect having a sauna to relax after a long hike.

Hosteria El Puma is a really lovely hotel - the pictures don't do justice how cozy the hotel is. The beds were extremely comfortable, which was very welcome after long days of hiking. The hotel is in a good location, off a side street so it's quiet but still close to the main street with the majority of restaurants. The hotel staff were also very kind and helpful with recommendations. The breakfast was pretty standard, but had a good variety of things to choose from. Their sandwiches and to-go lunch boxes were also really tasty. We actually stayed here two times on our week in El Chalten, and I would absolutely stay here again.

Everything! The rooms are amazing, much better than in the photos. Newly refurbished, very nice and light design… such a pleasant stay! Warm and cozy but new and stylish! Also very clean and very good bathroom products. I don’t think pictures give justice! Good location just few steps from the main road. We really loved our stay after long hikes!

Nothing!

Good breakfast, convenient location, comfortable bed. Blackout curtains in the room. Shower had hot water.

Price point was a little on the high side. Consistent with the rest of our stay in Patagonia, wifi was a bit slow. For longer stays, a bit more storage/shelving would be helpful (not as relevant for us).

Love how we felt welcome as soon as we arrived and throughout our stay. Place was very clean, comfortable with well appointed decor. Nice to know we had a great place to unwind and relax after a long day of hiking.