The room was large and comfortable. Good wifi. Friendly and helpful staff. Attractive pool and gym, though no resistance machines and a very small selection of weights. Bistro/bar has panoramic views and is a great place to spend an hour or two as the sun is going down.

Breakfast selection rather limited for a 5* hotel and the breakfast room/restaurant has a barn-like feel - great views though. Nobody welcoming/checking breakfast guests. The Bistro food menu was surprisingly basic for a luxury hotel. Walk to town required navigating narrow pavements under construction on a busy road.

The staff were super nice and helpful (especially Cristian who helped us planning our hikes). The view on the lake is incredibly beautiful.

The sauna only goes up to 60 dégrées and they are not allowed to increase the température nor are you able to pour water to increase the humidity. You need to book the sauna in advance and the spots fill up which makes it hard to even be able to use it. The interior design could be improved.

The hotel, the view, the beds, the bar area. All.

As I specifically asked a nice view, I was given a room at level -3 which still has lake view but I think the best views are at -2 and -1 and the reception could have assign us a better view room. Our view was still very beautiful but had a tree on a side and view to the pool and gym buildong (not a full open lake view).

The suites all have lake/mountain views which are truly beautiful. I'd go for the Junior Suite as it comes with balcony, it really was priceless having our morning coffee overlooking the lake. The gym isn't really sufficient but we managed, however the pool is great. It's particularly good after a dip in the lake.

Some of the housekeeping services were poor; we requested our laundry to be picked up but had to call multiple times as it wasn't picked up within 45mins (after they told us they'd come immediately). One of our room service orders was incorrect, although they did fix it within 30mins. The hotel is on a road without proper pedestrian access so you have to walk for a few minutes on dusty tracks before you get into town.

The view, location and cleanliness were top

Lack of concept of what a real 5-star Hotel is: no slippers in the bedroom, poor breakfast with coffee in a flask (not even a capuccino), maluse of outdoor facilities

The staff were very helpful and friendly. My room had beautiful mountain, water and garden views. Breakfast was great and room service was excellent. 10 mins walk and you were in the main town where there were many different restaurants and live entertainment. The mountains of Patagonia were magical, it really is a special place.

Dinner at the Terra restaurant was excellent. Great chef!

Breakfast could have had more variety, too many sweets. perhaps more hot food, besides eggs (bacon?), variety of cheese. Overall satisfying. Also one would like to use the pool before 11 am, and it was not possible.

Rooms spacious, comfortable bed, nice toiletries in bathroom. Great view if you get a lake view room. Breakfast very good. Nice pool area. Good location, very easy to walk in to town.

They did have a couple of power cuts, but it didn’t last too long.

It has amazing climate, great pool with amazing view, not really in city center with is a great cons as it’s not so loudly

breakfast is with poor variety, also some discrepancies between reception and taxi concerning price which forced us to pay double

Spacious, comfortable rooms with beautiful views of the lake. Excellent breakfast, helpful staff, and lovely spa facilities (with free pool, as well as other spa services you can book for very reasonable prices). Walking distance to Central Bariloche.