Everything was amazing, the location, the service, the staff at the reception, the hotel is well equipped, even the gym was very good. And a special BIG THANK YOU to the wonderful chef "Mohamed Refaat" and the amazing "Arsen" for the hospitality, professionalism and politeness, they really made us feel like we're staying at home. Definitely recommended!

Everything in the hotel is superb. The cleanliness and comfortability of the rooms and the facilities. The restaurant serves sumptuous breakfast. Special mention to Alsen in the resto as he made our dining experience smoot...from the breakfast to dinner. He even assists us for some personal request. Another plus factor is the heated swimming pool!! Its good to have that nice plunge while there is a heavy snowfall outside. The garden covered with snow is a picturesque...it was a haven to my son who just cant stop playing with the snow!!

Hotel is really good. Staff helpful and friendly. Room small, but comfy. Also there is pool in the hotel (different building) and it is free of charge for hotel visitors. If you want to visit it, no need to take anything from room (only your sweem suite) as you will get all at the pool reception. Breakfast good and delicious. Free parking.

The hotel was clean, which was a very important criterion for me. The staff was welcoming and responsive. I stayed with my mother, and there was an incident where our neighbors were arguing at night, disturbing her sleep. When we informed the receptionist, they resolved the issue quickly. Overall, the staff was helpful and supportive with all our questions. My mother also enjoyed the breakfast and dinner, and the cafeteria staff was very pleasant as well.

One suggestion I have is to add an additional chair in the standard rooms for two people. Currently, there is only one chair, so the second person has to sit on the bed. This is just a small thing to consider :)

The hotel location is near to the ropeway, the cottage is very spacious,well maintained, neat and clean. The staffs are very friendly. Value for money. Our kids enjoyed.

Very pleasant, homely atmosphere. The staff is attentive. Especially nice that there is a swimming pool and sauna. The whole hotel is very clean and well maintained. The hotel restaurant has a large selection of delicious dishes from different cuisines of the world.

Few guests in the hotel but this is because there is no snow and it is certainly not a problem of the hotel, but only this I can say in disadvantage.

The hotel is very neat and clean, the ambiance is good, and the facilities as well. Beds are comfortable, and heating is great. Quite close to the Ski resort. The restaurant within the hotel offers a great choice of food and beverages, it has a mini lounge where you can chill in the evening.

The walls are quite thin, we could hear everything from the room next to us. The service staff were helpful, but it would be better if there was no language (English) barrier, as there are a lot of tourists who don't speak Russian or Armenian.

Huts are excellent, spacious, clean, new, excellent location, friendly staff, only language is the obstacl

The cottage was a bit cold and the heating devices weren't able to be controlled Breakfast needs more diversification and is suitable for Muslims, especially since there are many Arab Muslim tourist .. and the Time is to late you open At 10am .. at least start at 8am You need employees who speak English

I often travel to the region and stay at an international chain hotel, however, I decided to stay at another hotel and Elegant was my choice. Starting from the check in, the staff were very professional and friendly. My room was extremely clean with a comfortable bed. The amenities were outstanding with indoor pool and sauna. The breakfast was delicious wit a wide variety. Overall, I am giving the facility an A+ and will definitely return.

Everything was perfect.

located in a very good spot and very nice place to stay even with children.