Location

The double deckers tour bus went past our window looking in. The corner of the shower recedes at the floor joint was pretty dirty??? People with unruly children and the laziness of some other guests for example around the pool. Not your fault

Really good breakfast. Accessible room was super convenient for my parents. Beautiful hotel so close to the three sisters viewing point. Easily one of the best locations to stay in Blue Mountains. Staff was amazingly helpful at the breakfast. Kudos to Anusha who attended to all out needs at the breakfast with our toddler. Staff at the reception was so welcoming as well. Few of these staff is why I can not rate this hotel any less than 5 stars.

While some staff was absolutely awesome, there was a staff person (lady) at dinner lounge who emitted cold vibes. It's good if all staff are trained to smile and be kind to the guests. On Monday night, when we just asked about next day's breakfast, she started talking about her standards in coffee etc which kind of made no sense to us. Talking about smiles, same goes to the gentleman who was seated at the front entrance early in the morning. It will be great to hear a cheerful good morning from the staff early in the morning in your hotel rather than attitude.

The location is unbeatable. Right on the Echo point viewing platform for the Blue Mountains. The facilities are 5 star and therefore excellent as expected. The staff are friendly, engaging and attentive, mostly. The breakfast facilities are excellent, the bar and lounge are also excellent in very detail. Our room was clean, well proportioned and there wasn’t any noise.

The swimming pool area was neglected during our stay. Possibly due to the time of year, however I would have expected the pool bar facilities to be open. Ducks seem to regularly use the pool which although cute, they are using it as a bathing and toileting area. The pool cleaning equipment was dumped in the pool but not actually working…pretty pointless for cleaning up the duck poo that had sunk to the bottom. Hence my note that a lack of hotel attention to a fairly fundamental area in my opinion. One last point regarding the showers. The racks for holding shampoo etc are at a very awkward hieght/place and should be repositioned. I can’t recall the number of times I accidentally hit my elbows and even my face on them. Not ideal.

High tea was excellent, as was also the room. Darleys restaurant was an excellent venue with very good service.

The menu at Darleys was limited and dishes too ostentatious with emphasis on the unusual rather than eating satisfaction. There were no common or basic options available for someone wanting a quality but fulfilling meal. By contrast the in-house self serve breakfast was much the same as one would get at a 3 or 4 star hotel. An a-la-Carte option would have been appreciated. The bread was of a low quality and of few options. With the exception of the High Tea, the meals were not up to standard or value for money.

The ambience is perfect, beautiful weekend getaway at a beautiful resort. Room is very comfortable and cosy and warm. Bathroom is spacious. Such a peaceful setting even with families with young children like ours, was so quiet and relaxing and just love chilling in the lounge by the fire place after dinner which is exceptional as well.

The night manager was very rude and spoke in a condescending manner which i have to say ruined it a little for me and the wait time on getting an order when dining downstairs at the lounge restaurant was not up to standard with this beautiful hotel. The next morning we had some tea in the lounge and waited 30 min to order than another hour to get our tea which i think is a little too much. Waitress apologised which was nice but its not her fault for this as they are definitely short staffed at most times.

Luxury accommodation for a special celebration. Relaxed atmosphere. Lounge area was enjoyable for drinks and high tea. Darley's Restaurant was excellent. Particularly appreciated the chef's flexibility in dealing with dietary requirements. Room was spacious and comfortable. All staff were attentive and helpful.

Wine list, especially wines by the glass, could be of a higher standard. Australia is blessed with many outstanding wines - it would have been good to see a broader range made available.

Food and experience at Darcy's. The room was very comfortable, especially the bed. Staff were lovely and friendly. Food in the Lounge was nice, as was the breakfast in the Orangery.

We paid an extra $200 for a room with a view. There was no view due to heavy fog! When the fog did start to clear the view was largely obstructed by trees, so I would have preferred to save the $200. We had to ask for our room to be serviced, the maid came at around 5.30pm when we were getting ready for dinner. We thought the room would be serviced between 10am and 4pm, as advertised. So this wasn't very convenient. We had booked massages at the Spa a few days before our stay. When went to check we discovered we had been booked in on the wrong day, the day we were due to check out, so we missed out as we were told there were no other times available for the duration of our stay. We ended up travelling into Katoomba to get a masssage.

We lucked out with the weather which sadly stole the views and prevented us from doing any if the walks we had planned. Fortunately this was compensated by the great efforts staff at Lilianfells went to to make sure we still had a great girls weekend away. We really couldn't ask any more of them The spa, afternoon tea and cocktails were all fantastic. The close location to town and borrowed umbrellas were also appreciated. Being on the door step of echo point would have been priceless had it been visible.

The gym is in need of modernising.

Location is superb, easy walk to the main Echo Point view. Room was large and very comfortable, bathroom well equipped and spotless. The breakfast was exceptionally good and worth the fee. Public spaces were beautifully decorated and had a luxurious feel. The afternoon tea service was superb as well. The outdoor pool was beautiful, and the gardens around the property made for some nice strolls.

Furnishings in the room were maybe a little sparse. Parking in the underground structure was rather tight, small spaces requiring lots of back-and-forth. The view from my room (I had paid the premium for a forest view) was not that great, being on the first floor and not seeing very much out the window.

Breakfast was delicious with a great variety of both healthy and normal breakfast options. The room was comfortable, clean and homely. Location was walking distance to the Three Sisters with beautiful scenery over the mountains and very different when the fog did not lift for the day, but still the walking tracks were still open.

Just the pillow. It was too soft and could not find a harder pillow.