In spite of the Clan being an old property, it was well maintained and clean. It was good to be staying in a pet friendly motel. The staff was attentive, polite and professional. Nicolle called ahead to enquire of our arrival time, was waiting to welcome us on arrival, and effective when we requested to have coffee in the cafe while there was a private function going on. The receptionist responded immediately when we complained about the faulty bathroom tap, and sent a technician to investigate. She also supplied new soap when requested. The double bed was comfortable, but the extra bed was too saggy/old/soft. The location was very good, with walking distance from the hustle and bustle of Terrigal, and just a stone's throw from the surf beach.

Being an old property, it was understandable that the bathroom fixtures were old, but the Clan should invest in new fixtures from time to time.

We couldn't have chosen a better place to stay overnight. We were checked in quickly by the loveliest lady in reception who upgraded us to a nicer room with a lake view. The room was spotlessly clean with the most comfortable bed and the room had everything we needed. We were given details of where to find the restaurants nearby for dinner, and as it was raining we were lent umbrellas . The complimentary breakfast the next morning was superb, one of the best we have had on our extensive travels with a large varied menu too. Our waitress was delightful, and took our orders with a smile giving us advise and directions for the next leg of our journey. We cannot express enough what a fabulous place this is to stay

Nothing at all

I’ve been visiting Terrigal since I was a toddler, and I always loved The Clan, right on the lagoon next to the pedal boats. My first stay didn’t disappoint in any way. Very spacious room with balcony overlooking the lagoon and beyond. Comfortable bed, sufficient space in the bathroom. Our lagoon-view room was beautiful and calm, for the most part. But the BREAKFAST…. Man. What a lovely cafe, and beautiful views, and extensive menu. My husband had the big breakfast every day, but I enjoyed a bunch of different plates, all delicious. I feel sad for anyone who only stays one night!

Peak holiday season weans the car park was full - and not easy to navigate in & out. We are also having some temporary mobility issues; we ought to have asked for a ground floor room because the stairs were a bit too much. Traffic noise is constant and considerable with the balcony doors open. The sound of the surf at Wamberal and Terrigal Beaches at night is so perfect though. A few maintenance issues. Also, the fridge is inside a small cupboard with NO handles and the bump catches/push to open latches don’t work! Arg. But you see how the good is so, so much better, yeah?

Excellent location, great amount of space for our family of 4. The service from the call the day of checkin to offer early check in, to the cafe breakfast included ( I mean, proper cooked bacon & eggs, avo on toast, eggs Benedict, healthy bowls & pancakes for the kids!) to the friendly staff, to the location to the book exchange in reception, I absolutely loved this place!

The only issue was the bathroom and lack of ventilation.. we only stayed for 2 nights so it didn’t affect our stay but because there are no fans and it’s winter a lot of condensation builds up and there’s mould.

The staff were all very friendly and this is extended to the staff in the restaurant. Location was fantastic with the lake just steps away from your door and the ocean just around the corner. An easy walk to the town centre with lots of restaurants to choose from. Fantastic location if you wanted to park your car for the duration of your stay. Easy drive to other areas of the coast also.

So very welcoming upon arrival. Lovely spacious room. We loved the balcony, the view and the dog watching by the the water way. The breakfast was incredible - 5 star with presentation and cooked to perfection. I had the salmon eggs benedict and my partner the smash avo and eggs. I am also gluten free and the bread was not stale, now that is rare! Coffee was strong and creamy, especially the Almond milk. Walking distance to everything!

Perfect location on the lagoon. Walking distance to terrigal. So close to the beach. Great breakfast included, very yummy. Nice, helpful staff.

Rooms could do with an upgrade, especially the bathrooms, Looking dated now. When someone had a shower above us there was a very loud, shaking pipe noise. Also a lot of noise late at night form the near by pubs and public walking home. Not the hotels fault, but still a concern with security as they can easily get to rooms on the ground floor.

Very friendly staff and great location! Brenda was exceptionally helpful and accommodating with our requests. The family room is very ideal for a family of four. The included breakfast is something to look forward to every morning. Everything was delicious and we enjoyed all our meals especially the kids. Thank you for providing us with a wonderful stay. Will definitely come back again.

It's not the flashiest hotel in the world, the rooms are fine and clean..what makes it stand out from the rest is the attitude and communication from the staff. There was a water problem when we were there. Couldn't be helped, but the staff took time coming around to explain, gave out some extras and were generally excellent in their communication. And that is something other, flashier places can't always manage..

I enjoyed my 2 night stay at The Clan with my fur baby. -The staff are so friendly & very helpful. -The location is perfect, just a short walk to the shops & restaurants. I could step outside my room & there was the water which had an easy assess gate to the beach. - Breakfast was lovely also. Will definitely return in the near future with the rest of the family.