Great place for kids and families. There is loads to do around the resort and the gardens are lovely. The water park is getting a little tired and one of the slides was closed but still a great time had by all. The mini golf is fun but would be great to have some shade around it. The room was good, clean and spacious. Staff around the resort were friendly.

The biggest let down is the breakfast which was automatically included. Very busy on the weekend as it’s not a very big space compared to how many rooms in the resort. The gluten free bread was next to a bin and the soapy bucket for cleaning tables. I commented this two mornings in a row before the staff made a change. I think someone with fresh eyes needs to go through this area as there’s lots of improvements that could be made.

We were looking forward to the trip and the facilities. Whilst a little tired we had a great time. The staff we came across were all welcoming and friendly.

I thought the ordering system for food at the pool and water park was sub standard. You are given a time to go to the bar to collect food, but it could come earlier and so you walk over from the water park and your food could have been sitting for a few minutes. Even if you order at pool they just call your name out not very loudly and then it sits there. Most places even food courts have buzzers that assist with this. The buffet breakfast was enjoyable. However the way that the scrambled eggs are brought out of the kitchen leaves a lot to be desired. In a stainless steel bowl which looks like the same bowl it was scooped out of a large bucket.

We stayed for the purpose of moving our daughter south for Uni but chose this venue so our 3 younger children could have space and facilities for down time between the boring appointments and all involved with settling their big sister in. We started off in a basic family room but was struggling with the size of our fam and our needs as there was limited shared facilities in the section. Our room door lock broke late one night so we decided to use this opportunity to pay extra & upgrade to the 2bdr apartment. Amazing facilities & room!!! We also extended our stay. Staff were accomodating to all of our needs!

Breakfast was amazing but could be alot cheaper for children, as they often just pick at their plate or don't eat much at all.

We loved everything about the resort, the ability to get an exceptional coffee from the kids are kiosk, happy hour, the grounds, the room and the fact that even though we didn't have a kitchenette in our room there was a toaster and a microwave available on our floor for community use. Parking was easy, the staff were lovely and the location was walking distance from the estuary and main beach.

We weren't too keen on the availability of alcohol in the kids area. We just thought this wasn't really appropriate especially as there was a bar near the main pool which could be accessed but wasn't in a dedicated area for children. The main shade sail in the kids area was not functional, for much of the day it barely created any shade.

Great location, friendly and helpful staff! Room was comfy!

Our room was obviously a wheelchair accessible room so the bathroom shower was very open to the rest of the bathroom which resulted in water going everywhere when showering, and there was no area at the sink (ie vanity/bench space/drawers/cupboards) to place toiletries! We were VERY disappointed that the kids waterpark was closed for maintenance whilst we were there as we were planning to spend lots of time there when our small grand daughter visited! We did receive a notification after our booking went through that it was under maintenance, and do realise maintenance does need to be carried out, just unfortunate it was during our visit there!

Location was ideal! Facilities were perfect, my daughter just loves to swim all day. Restaurant staff very friendly. Restaurant food and drinks were good. Reception staff were friendly on arrival. This is our 3rd visit, so nice to see some familiar faces.

House keeping would mostly only provide towels only each day. Neglecting to make the bed, replenish the tea and coffee and milk or emptying the bins. We would come back our room with just fresh towels. However, they were friendly.

It was lovely, rooms were clean and so tidy, buffet breaky was great, as it was included. I found some of the other guests rude, and pushy at breakfast. But the staff was amazing! And they had so much to put up with. They kept their composure and were very tolerant of some very rude people!

Look the only thing i would complain about was looking into.the property behind the resort, and seeing a mishmash of bedding and towels just drapped over carts, if I was a Karen, I probably would have complained, but I'm not and I appreciate how hard the staff work.

Rooms & Bathrooms where spacious Food price was reasonable Sufficient towels considering kids were in and out of the water. The water park was fun the kids said just dangerous as there were sharp corners on steps and sharp rusty screws. The slides flung kids out so fast they injured themselves several times on elbows, heads, shoulders. But kids still enjoyed their stay. Location was amazing as it was walking distance to the shops.

The water park was fun the kids said just dangerous as there were sharp corners on steps and sharp rusty screws. The slides flung kids out so fast they injured themselves several times on elbows, heads, shoulders. But kids still enjoyed their stay.

excellent pool and breakfast. the people who lived on site were like mini tour guides that looked after us and provided all the little details to make our trip special

poor wifi...if your wifi isn't up to it don't pretend you have these facilities... everyone I spoke to had the same issue and staff continued to act as if it was a slight inconvenience or you should understand how to deal with it

Facilities were amazing - my son had the most wonderful time in the waterpark and other activities available. Food and think service was outstanding! We loved the buffet breakfast each day and enjoyed the evening dining on our stay, too. We both found it extremely relaxing, and would most definitely return to holiday at Oaks again!

Rooms could have had a higher attention to detail but were comfortable. I had a few things wrong with my room upon arrival, including the TV not working and a few other things I had requested. I rang reception to report them, but regretfully, they weren't rectified. We spent so much time outside that we didn't notice the TV too much.