The staff were amazing. Super helpful, friendly, jovial and forward thinking. The beds are a delight to sleep in. Ridiculously comfy! Having the two bathrooms was great! After getting to our room, right by the elevator, we were very happy to realise, we never heard one ding, or neighbour/cleaner, not once, in two weeks!! We were on the 27th floor, which was great!

The couch in our room was pretty grotty 🙁 Had to get some extra towels, as the fridge leaks! The floor was quite dirty. After wiping up the water around the fridge, the towels were very dirty. The screaming kids next door in the waterslides was a bit much (not much you can do about that, I know!!) Some S&P in the room would be great!

We had a 3 bedroom apartment. The location of the building was great. For a family of 5, having 2 bathrooms was amazing and also enough beds for everyone. The apartment was clean and provided ample necessities. The pool was great when we were able to use it.

The pool closed part way through our stay which is when we had intended to use the pool so we only had 2 days of use. There could also be a shade cloth or something to shade the pool. The washing machine had mould and lots of sand in the seals.

We had a gorgeous sea view from the 23rd floor. Iryana at reception was so friendly and accommodating, a real star member of staff! The apartment was spacious with loads of storage space. The pool is lovely with lots of sunbeds. Only a 10 minute walk to the beach! Good, cold AC.

The twin room in the apartment was quite small, and the beds were narrower than a regular single - it wasn’t very comfortable for an adult to sleep in. Some of the cookware items in the kitchen were quite old and worn. A coffee machine would be a nice addition. Some utensils were missing which we felt were a necessity for a kitchen, such as scissors, baking trays, oven gloves. The apartment was fairly clean on our arrival but lots of black hairs missed in both bathrooms.

It was affordable and the location was good. The staff was friendly. The apartment was clean.

Unfortunately when we arrived and till the dates we left the pool was under maintenance. The room we stayed in the air con vent was very loud and hard to sleep. Also the beds were too soft and hurt my back. A couple stains on carpet and walls but not bother just stress me cos I didn't want to get charged for it, when leaving I notified and they were very friendly about it and said I won't get charged.

It was up high on the 20th floor with views of the beach and the river. Staff were very friendly and professional on the front. They accommodated our request for extra towels close to the office closing time. Big apartment space with everything we needed including the washing machine and the dryer. I enjoyed the fully serviced kitchen inside our apartment and comfortable lounge. I would definitely stay here again as it's comfortable with good views and central to both Surfers Paradise and the rest of the Gold Coast.

I found nothing wrong with the experience overall. Staff were only contactable via an online chat. It would have been nice to have the phone connected to reception. One light was not working in the bedroom but that didn't bother me. The bathroom fan kept running.

We had a 2 brm and 3 bdrm apartments and were lucky enough they were on the same floor 27. Views were just stunning. The whole apartment was spacious and the beds were comfy. The single beds were wide enough for my children and bunk beds were a great use of space. Dining table was big enough for 6 people which was a bonus. The outdoor dining set on the balcony was the ideal place for brekky and dinner with the most gorgeous views. The location was less than 10 mins walk to the beach, Coles @Chevron and tram and of course central Surfers.

The only down side was in the living room where the lounge only seated 3 kids or 2 adults comfortably and there were 2 extra single chairs that werent comfy. So not enough lounge space for a family of 6 or 7.

Ruby apartments is well located, not far from surfers paradise, just 5min away from a 7 eleven, close to a bus and tram station. That tram can take you all the way to the Pacific Fair and Australia Fair. Also Bus can take you all the way to Sea World If not you still have Uber. Very good location. It's a nice place to stay, with a pool and gym. They have a nice coffee shop with delicious food. Rooms are very spacious and clean Easy access to the washing machine, dryer. I recommend Ruby Apartments

Maybe the fact that room service is only provided once a week if you stay longer than 7 days. But well not a big deal, you still can have clean towels every day. Another point, connection to TV... It can be a disaster sometimes haha but you need to be patient :) once again not a big deal!

rooms were lovely and exceptional value for money. We checked in late and there was a text messages sent with instructions to an easy to use key safe. We booked the cheapest room the weekend before christmas, and it had two bedrooms and two bathrooms. I was very impressed.

The only downside was that we were on the side of the property that directly overlooks a popular family resort and it was quite noisy, but it didn’t affect our stay. The windows that wind out were a bit rusty, and i couldn’t open when i wanted to, but again, this is really minor.

Loved the self contained apartment great when you need to wash clothes! Very clean and tidy apartment Super comfortable bed.

There was no plug for the laundry sink. No spare bin bags. Staff were never at reception in office hours. When I phoned in office hours there was still no staff to come to assist me with my questions and was asked to come back the next day (simply wanted a plug for the laundry sink, I was not interested in going back the next day. There seemed to be several staff around yet no one assisting. Pool looked as though it needed a clean.

The location was near the ocean , a great view, quiet, spacious

A little bit dusty and used and if you come by car you don’t have the possibility to bring your luggage because you can’t enter to the hotel from the car Parc, you have to exit and after enter to the reception. You don’t have the access to the lift without the car card…. And nobody explained to us exactly what is the procedure, it’s just an apartment, they doesn’t explain if there is a reception or you find your key into a drop box. It should be more communication. But Yrina from the reception was very helpful and sort out our problem offering us un upgrade for the room, at the end we’ve been happy ☺️